Name: Oz Hotel Cartagena
Address: Carrera 3 Nª4-61, Bocagrande, Bocagrande, Cartagena, Colombia, Cartagena, Bolívar, Colombia
Rating: 9.05

Guest reviews

9.1

Superb

Based on 2,683 verified reviews

Who stays here?

Business

10%

Couple

52%

Family

15%

Group

14%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

Travellers describe Oz Hotel Cartagena as a clean, convenient Bocagrande stay with exceptionally friendly staff, walkable access to the beach and restaurants, and a solid included breakfast that many enjoy, though a few find the variety limited.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Ivan

Mar 22, 2026

·

Stayed 3 nights

It’s Great hosted all Good

10

Daynelis

Feb 9, 2026

·

Stayed 4 nights

xx

2

Archie

Jan 22, 2026

·

Stayed 4 nights

I had an extremely disappointing experience with OZ Hotel Management in Cartagena. I booked a four night stay but was forced to leave after the first night due to a genuine family emergency. I immediately informed hotel management and requested reimbursement for the unused nights. Despite the circumstances, they refused to refund even a single night and showed zero empathy or flexibility. I understand policies exist, but hospitality is about people, not just rules. The complete lack of compassion and unwillingness to work with a guest during a family emergency was shocking and unprofessional. Customer service was dismissive and unhelpful, and communication felt cold and transactional. This experience left a very bad impression and is not what I expect from a hotel that claims to value guests. I would strongly caution traveler, especially those who may need flexibility to think twice before booking here. If something unexpected happens, do not expect understanding or support.

10

Neil

Jan 6, 2026

·

Stayed 7 nights

Clean Hotel and great staff

10

Celso

Jan 1, 2026

·

Stayed 3 nights

Great spot. Friendly staff and good location.

Carrera 3 Nª4-61, Bocagrande, Bocagrande, Cartagena, Colombia

Location

Located in Cartagena (Bocagrande), OZ Hotel is within a 10-minute drive of Clock Tower and San Felipe de Barajas Castle. This hotel is 2.5 mi (4.1 km) from San Pedro Claver Church and Convent.

Centro Comercial Nao(0.1 miles)

Bocagrande Beach(0.2 miles)

Rio Cartagena Casino(0.2 miles)

El Laguito Beach(0.4 miles)

Malecón Bahía de las Ánimas(0.5 miles)

Castillo Grande Beach(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

A complimentary full breakfast is served daily from 6 AM to 10:30 AM.

No pets or service animals are allowed at this property.

Check-in is from 3:00 PM until midnight, and check-out is at 12:00 PM. Early or late check-in/check-out may be arranged by contacting the property in advance.

The hotel has limited wheelchair accessibility, including accessible facilities in public areas.

The hotel is located in Bocagrande, Cartagena, within a 10-minute drive of the Clock Tower and San Felipe de Barajas Castle, and approximately 2.5 miles from San Pedro Claver Church and Convent.

Children may not be eligible for complimentary breakfast, and parents may need to present specific documentation for children under 18 upon check-in.

Oz Hotel Cartagena

Amenities

Property description

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