費城康斯霍肯西大街飯店, Tapestry Collection by Hilton

The staff were amazing, the rooms are very nice snd clean, the beds are comfortable. Overall great experience

This was the 18th time that my family has stayed at the West & Main since it opened less than five years ago. The physical hotel has never disappointed, but the staff are always the highlight. Casey, Simone, Janet, Jessica, Lloyd, Sean, Matthew, Joe, and many others, to whom I apologize for not including names, are warm, welcoming, world class hospitality professionals. Hilton would be wise to use the fantastic culture at the West & Main as an incubator for developing leadership talent for their portfolio of luxury boutique properties.

Great hotel, location convenient to the train system, lovely and helpful staff.

"even if RESERVED they told me first come first serve for rooms" I booked a room 3 weeks in advanced and paid in full when I arrived to the property they had put someone else in my room and almost didn't even find me a replacement room. They finally found a dirty room to clean for us. The front desk lady did not handle the mix up well at all I thought i was going to have to sleep in the lobby. she just kept saying ugh ugh and it been a messed up day. The cleaning lady had to step in and help for us to get a room! Next day I went and spoke with them about the issue I was told I would get a comped night for the mix up and I did get moved to my original booked room and they tried to act like it was an upgrade but it was the room I was supposed to be in. Manager never came to speak with us kept going through the employees. The male clerk was amazing he did the best he could. It took me calling every day to the third party i used and the hotel 800 number and specific hotel that they finally approved a refund for the first night.

Debbie at check in was amazing.