Charming & Cozy Ambiente Apartments

I should note the property we stayed in was another property than we booked, but we were contacted directly by the property managers and they gave us good instructions for the new place. It had parking and we were all set. High marks are for the managers of the property and not specifically this location.

This was not actually a hotel but an apartment in a residential building. We booked through Hotels.com expecting a hotel room and were surprised to discover otherwise upon arrival. If we had wanted to rent an apartment, we would have used an apartment rental platform. We chose Hotels.com because we expected the convenience and service of a hotel, but instead faced a self-check-in process and unexpected requirements. Although Hotels.com advises guests not to make payments outside its platform, we were asked to pay a €xxx security deposit. This was confusing and not what we expected. It was also not clearly communicated that online check-in was mandatory, and we only found this out after arriving. After completing the online check-in, we found that the key box was empty. Fortunately, a staff member happened to arrive and gave us the key. Otherwise, we are not sure how we would have accessed the apartment. After that, we did not see or hear from any staff members for the remainder of our stay. While the apartment itself was acceptable, the arrival and check-in experience was unnecessarily complicated, stressful, and far below what we expected when booking through a hotel platform. This distinction should be made much clearer during the booking process so that guests know exactly what they are paying for and can make an informed decision.

Great location, although some things would be good to get improved; the first impression when getting in is not very appealing (navigation and cleaning, upgrading the key system).

The location is perfect, right in the heart of the old town and easily accessible by car. However, the bedroom in the apartment we booked was quite small, with only a few centimeters between the bed and the wall, making it difficult to access the other side of the bed. This was not clearly reflected in the pictures. In addition, the shower base was rather small. Nevertheless, the stay was good overall.

The apartment was ideally situated for old town attractions. It was close to supermarkets, cafes and numerous restaurants. It was well equipped and maintained to a good standard. It was also very quiet.