Tru by Hilton Naperville Chicago

It was fantastic customer service! The room was clean and the bed was absolutely comfortable! Enjoyed our stay.

Overall, it was meh. The hallway carpets were never vacuumed, and the public trash cans by the elevators- both on our floor and the main floor were overflowing from when we got there until we left the next day. I alerted the front desk but they just thanked me and went back to looking at their phone. The bed was way too soft for our liking, and one of the pillows was lumpy. Also, Hotels.com lists the pet fee as $50, but it’s actually $75. And when we checked in the receptionist chided us for booking through hotels.com and almost didn’t give us a room.

The room was clean and new, very efficient, without any extra space, and hard floor instead of carpet. But the mattress and pillows were great! We found the breakfast to be above average, and the staff were all very friendly and helpful.

Limpo, longe de Chicago, café da manhã ruim .

Staff at front desk were not friendly