Tru by Hilton Naperville Chicago
US$ 133
/ noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 133
/ noite
Média para setembro
Média de preços por mês
Em Tru by Hilton Naperville Chicago, a diária custa em média US$ 92 no mês mais barato (janeiro) e US$ 154 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 92 |
| fevereiro | US$ 98 |
| março | US$ 98 |
| abril | US$ 103 |
| maio | US$ 121 |
| junho | US$ 148 |
| julho | US$ 154 |
| agosto | US$ 115 |
| setembro | US$ 133 |
| outubro | US$ 120 |
| novembro | US$ 114 |
| dezembro | US$ 98 |
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set. · US$ 133
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Mais caro: julho (aprox. US$ 154)
Mais barato: janeiro (aprox. US$ 92)
Sobre esta propriedade
Desfrute de instalações recreativas, como uma piscina interna e uma academia.
Comodidades
Desfrute de instalações recreativas, como uma piscina interna e uma academia.
Comodidades
As comodidades presentes incluem acesso grátis à internet com fio, um business center e serviço de lavanderia e lavagem a seco. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Buffet de café da manhã grátis é servido diariamente.
Quartos
Fique em um de nossos 121 quartos com smart TVs. Durante a estadia, as TVs com canais via satélite garantem a sua diversão. Os banheiros apresentam banheiras ou chuveiros. As comodidades incluem escrivaninhas e o serviço de arrumação nos quartos é fornecido diariamente.
Localização
Em Naperville, Tru by Hilton Naperville Chicago fica a aproximadamente 5 minutos de carro de Topgolf e de Odyssey Fun World. Este hotel fica a 5,1 km de Northwestern Medicine Proton Center e a 5,6 km de Nike Sports Complex.
Lugares próximos
Topgolf(1.2 milhas)
Odyssey Fun World(1.4 milhas)
Blackwell Forest Preserve(2.9 milhas)
Northwestern Medicine Proton Center(3.2 milhas)
Nike Sports Complex(3.5 milhas)
Centennial Beach(4.6 milhas)
Northern Illinois University - Naperville Campus(4.7 milhas)
Chicago Premium Outlets(4.8 milhas)
Riverwalk(5 milhas)
Dandelion Fountain(5.1 milhas)
Naperville Yard Indoor Sports Complex(5.2 milhas)
Riverwalk Park(5.3 milhas)
DuPage Children's Museum(5.4 milhas)
Cantigny Park(5.5 milhas)
Moser Tower and Millennium Carillon(5.6 milhas)
Aeroporto Dupage (DPA)(13.5 milhas)
Aeroporto Internacional de O'Hare (ORD)(29.9 milhas)
Aeroporto Internacional de Midway (MDW)(36.2 milhas)
Aeroporto Executivo de Chicago (PWK)(37.2 milhas)
Serviço de lavanderia
Elevador
Centro de negócios
Cofre
Espaço para exercício físico
Armazenamento de bagagem
Localização
1809 WEST DIEHL RD, Naperville, Illinois, Estados Unidos
Topgolf (1.2 milhas)
Odyssey Fun World (1.4 milhas)
Blackwell Forest Preserve (2.9 milhas)
Northwestern Medicine Proton Center (3.2 milhas)
Nike Sports Complex (3.5 milhas)
Centennial Beach (4.6 milhas)
Opções de quarto
1
Quarto, 1 cama King, acessível (Mobility & Hearing, Roll-In Shower)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoAquecimentoMini bar
1
Quarto, 2 camas Queen, notificação para pessoas com deficiência auditiva (Hearing)
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoMini bar
1
Quarto, 2 camas Queen, acessível para pessoas com deficiência física
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoMini bar
1
Quarto, 1 cama King, notificação para pessoas com deficiência auditiva (Hearing)
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoAquecimentoMini bar
3
Quarto, 1 cama King
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoAquecimentoMini bar
4
Quarto, 2 camas Queen
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
498 ft²
Ar condicionadoAquecimentoMini bar
2
Quarto, 2 camas Queen, acessível (Mobility & Hearing, Roll-In Shower)
Detalhes do quarto
2 Camas De Casal Grandes
Acomoda 4
Ar condicionadoAquecimentoMini bar
2
Quarto, 1 cama King, acessível para pessoas com deficiência física
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
Ar condicionadoAquecimentoMini bar
Avaliações dos hóspedes
8.8
Fabuloso
Com base em 1.000 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
O Tru by Hilton Naperville Chicago recebe elogios pelos espaços limpos e modernos, equipe atenciosa e fácil acesso à rodovia, enquanto comentários recorrentes mencionam quartos compactos com pouco espaço para guardar pertences, paredes finas com barulho vindo de cima e experiências mistas com a reposição do café da manhã e a consistência da limpeza.
Leia maisIsso foi útil?
Opinião dos hóspedes
O Tru by Hilton Naperville Chicago recebe elogios pelos espaços limpos e modernos, equipe atenciosa e fácil acesso à rodovia, enquanto comentários recorrentes mencionam quartos compactos com pouco espaço para guardar pertences, paredes finas com barulho vindo de cima e experiências mistas com a reposição do café da manhã e a consistência da limpeza.
Os hóspedes apreciam o lobby animado com jogos e mesa de sinuca, amplo estacionamento e café disponível 24 horas no lobby, embora a piscina ou academia às vezes estejam fechadas ou precisem de manutenção, e quedas de energia relacionadas a tempestades afetaram a internet e a TV em algumas estadias. A localização é ideal para quem viaja de carro, perto da I-88 e de áreas de compras, mas oferece poucas opções de restaurantes acessíveis a pé e pode ser um pouco difícil encontrar a entrada. Espere uma estadia limpa, moderna e com bom custo-benefício, com quartos minimalistas e alguma sensibilidade ao barulho.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Jogos e mesa de sinuca no lobby, amplo estacionamento, café disponível 24 horas, piscina coberta e uma pequena academia são apreciados. Problemas ocasionais incluem fechamento/reparos na piscina ou academia e interrupções na internet/TV devido a tempestades.
Avaliações dos hóspedes relacionadas
6
Jackie
31 de mar. de 2024
·
Hospedou-se por 1 noite
Nice hotel but during my stay there was a thunderstorm where lightning struck and we lost power to the TV, air conditioning unit, the refrigerator compressor blew and we had no hot water the next morning. We asked to be moved into a different room but due to the computer System being down they were Not allowed Pretty unfortunate when you spend $120 a night and you lose all these amenities and there isn’t a back up plan to accommodate their customers. This happened at 2:30 in the morning and they had only one gentleman working who remained very professional And was as helpful as he could be But still very Frustrating for all involved. Staffing all around excellent but service should be more accommodating in times like this
Nice hotel but during my stay there was a thunderstorm where lightning struck and we lost power to the TV, air conditioning unit, the refrigerator compressor blew and we had no hot water the next morning. We asked to be moved into a different room but due to the computer System being down they were Not allowed Pretty unfortunate when you spend $120 a night and you lose all these amenities and there isn’t a back up plan to accommodate their customers. This happened at 2:30 in the morning and they had only one gentleman working who remained very professional And was as helpful as he could be But still very Frustrating for all involved. Staffing all around excellent but service should be more accommodating in times like this
8
Erica
21 de jan. de 2025
·
Hospedou-se por 1 noite
We had to make a short trip out to Naperville for our new adopted dog, so we made it into a family trip. The room was a little snug with the four of us, but so worth it for the great amenities and breakfast. We loved the lobby area! Thank you for keeping it kid friendly with the pool table, games, coloring, and hot cocoa. Plenty of space for us to hang out.
We had to make a short trip out to Naperville for our new adopted dog, so we made it into a family trip. The room was a little snug with the four of us, but so worth it for the great amenities and breakfast. We loved the lobby area! Thank you for keeping it kid friendly with the pool table, games, coloring, and hot cocoa. Plenty of space for us to hang out.
8
Krystal
13 de mar. de 2025
·
Hospedou-se por 1 noite
This was my second time at this location and it was good. The only issue we had this time was that the pool was closed and that was the main reason I booked there again. But overall it was a good stay.
This was my second time at this location and it was good. The only issue we had this time was that the pool was closed and that was the main reason I booked there again. But overall it was a good stay.
10
Natalia
6 de jun. de 2025
·
Hospedou-se por 2 noites
My family enjoyed the stay at this hotel. The hot breakfast was good and the kids enjoyed the pool and the gym.
My family enjoyed the stay at this hotel. The hot breakfast was good and the kids enjoyed the pool and the gym.
6
Julie
12 de out. de 2025
·
Hospedou-se por 1 noite
Overall it was a good stay. Parking was easy. Location good. Room great! Functional. Loved squeeze bottles of soap, shampoo and lotion. Unhappy that the pool was closed for routine maintainence and was not informed. No notice the day before or upon check in. Ran out of coffee during breakfast. Took quite awhile to replace. Breakfast items not monitored and no one replacing food. Not well organized.
Overall it was a good stay. Parking was easy. Location good. Room great! Functional. Loved squeeze bottles of soap, shampoo and lotion. Unhappy that the pool was closed for routine maintainence and was not informed. No notice the day before or upon check in. Ran out of coffee during breakfast. Took quite awhile to replace. Breakfast items not monitored and no one replacing food. Not well organized.
8
Beth
11 de abr. de 2024
·
Hospedou-se por 1 noite
I was surprised at how clean it was and friendly the staff. It is not high end but very worth the cost. Their gym is small but the y have a peloton bike!!! Big win. The free breakfast is good and I love that. Offer is available all day in lobby. Saves on coffee machines in rooms
I was surprised at how clean it was and friendly the staff. It is not high end but very worth the cost. Their gym is small but the y have a peloton bike!!! Big win. The free breakfast is good and I love that. Offer is available all day in lobby. Saves on coffee machines in rooms
6
Ruselle
8 de abr. de 2024
·
Hospedou-se por 2 noites
There was no internet and tv connection for the whole duration of our stay due to the storm, they were not able to fix it. It was hard especially if your connection is just limited and you are trying to book museum passes and such.
There was no internet and tv connection for the whole duration of our stay due to the storm, they were not able to fix it. It was hard especially if your connection is just limited and you are trying to book museum passes and such.
6
Chelsea
31 de mar. de 2024
·
Hospedou-se por 1 noite
It's a beautiful property. There was storm the night before I arrived which knocked out the internet which in turn affected the television. Not an issue on arrival because I had plans. But returning after midnight and still no internet or TV, inconvenient. I asked the front desk if I can get a discount due to the lack of stated amenities, to which I was told they were offing snacks. Really? Microwave popcorn is not going to mask the sound of the crying toddler next door. I asked again at checkout to which the person made reference to booking through a third party and not being a Hilton honors member. I was only there for one night and expected to be able to watch tv. If part of the standard amenities are not available, I should not be charged the full price regardless of membership. Not sure if I would recommend.
It's a beautiful property. There was storm the night before I arrived which knocked out the internet which in turn affected the television. Not an issue on arrival because I had plans. But returning after midnight and still no internet or TV, inconvenient. I asked the front desk if I can get a discount due to the lack of stated amenities, to which I was told they were offing snacks. Really? Microwave popcorn is not going to mask the sound of the crying toddler next door. I asked again at checkout to which the person made reference to booking through a third party and not being a Hilton honors member. I was only there for one night and expected to be able to watch tv. If part of the standard amenities are not available, I should not be charged the full price regardless of membership. Not sure if I would recommend.
10
Galen
17 de mar. de 2025
·
Hospedou-se por 1 noite
Great Stay Nice Heated Pool for the little one very respectful
Great Stay Nice Heated Pool for the little one very respectful
8
Lois
7 de jul. de 2025
·
Hospedou-se por 6 noites
The hotel and staff were great! My 6 night stay was quiet and there is a restaurant within walking distance from the hotel. The hotel has created a friendly family environment with family activities like pool and games. What I didn't like was there was no closet to hang your clothing or drawers to place clothing in. If you prefer living out of your luggage, this would not be an issue for you. There was a small area over the table that the refrigerator sat in where you could hang 6 items.. I felt the smell of anything eaten in the room would be on my hanging clothes. What I didn't like was, there is no microwave in the rooms. If you want to warm your food, you must go to the lobby and place your food in the community microwave. I did not like having to go up and down just to warm my food. Very surprised at a Hilton hotel requiring such nonsense.
The hotel and staff were great! My 6 night stay was quiet and there is a restaurant within walking distance from the hotel. The hotel has created a friendly family environment with family activities like pool and games. What I didn't like was there was no closet to hang your clothing or drawers to place clothing in. If you prefer living out of your luggage, this would not be an issue for you. There was a small area over the table that the refrigerator sat in where you could hang 6 items.. I felt the smell of anything eaten in the room would be on my hanging clothes. What I didn't like was, there is no microwave in the rooms. If you want to warm your food, you must go to the lobby and place your food in the community microwave. I did not like having to go up and down just to warm my food. Very surprised at a Hilton hotel requiring such nonsense.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes consideram a propriedade e os quartos muito limpos e bem conservados. No entanto, relatórios recorrentes mencionam detalhes de limpeza negligenciados (cabelos, odores, problemas no banheiro) e inconsistências ou redução na limpeza durante a estadia.
Avaliações dos hóspedes relacionadas
10
Srinivas Manoj Kumar
14 de jul. de 2025
·
Hospedou-se por 1 noite
Very clean rooms
Very clean rooms
10
Melanie
1 de set. de 2025
·
Hospedou-se por 1 noite
Clean, well designed, quiet, comfortable.
Clean, well designed, quiet, comfortable.
6
Terry
29 de out. de 2025
·
Hospedou-se por 1 noite
Black long hair on toilet seat
Black long hair on toilet seat
4
Angela
4 de set. de 2025
·
Hospedou-se por 1 noite
The room smelled like mildew and there was a spill when we walked in, as if all surfaces weee not cleaned. The breakfast was very limited and not appetizing.
The room smelled like mildew and there was a spill when we walked in, as if all surfaces weee not cleaned. The breakfast was very limited and not appetizing.
10
Veerappan
20 de fev. de 2025
·
Hospedou-se por 3 noites
Great property and wonderful clean rooms. Highly recommend.
Great property and wonderful clean rooms. Highly recommend.
10
FAIZA
3 de jan. de 2025
·
Hospedou-se por 2 noites
Friendly staff, room was neat and clean. Check in process was easy and quick.
Friendly staff, room was neat and clean. Check in process was easy and quick.
6
Elisha
10 de ago. de 2025
·
Hospedou-se por 1 noite
This is our 2nd stay at this Tru hotel location. We absolutely loved our first stay, so we came back. The room was clean but the bathroom smelled weird and there was yellow droplets on the seat of the toilet - it looked like pee? Had to go out and buy disinfectant products to wipe down the toilet and the shower stall didn’t really look clean either so I cleaned that as well.
This is our 2nd stay at this Tru hotel location. We absolutely loved our first stay, so we came back. The room was clean but the bathroom smelled weird and there was yellow droplets on the seat of the toilet - it looked like pee? Had to go out and buy disinfectant products to wipe down the toilet and the shower stall didn’t really look clean either so I cleaned that as well.
4
Miriam
14 de set. de 2025
·
Hospedou-se por 1 noite
Bathroom floors had a lot of hairs. The shower had the corner shelf for shaving leg busted. The front desk lady was too busy on her cell phone when we checked out that she didn’t talk to us outside of asking for our room number. Very rude and unprofessional! She should work instead of being on the cell phone.
Bathroom floors had a lot of hairs. The shower had the corner shelf for shaving leg busted. The front desk lady was too busy on her cell phone when we checked out that she didn’t talk to us outside of asking for our room number. Very rude and unprofessional! She should work instead of being on the cell phone.
8
Douglas
15 de set. de 2025
·
Hospedou-se por 1 noite
The property was in what seemed like an industrial area, surrounded by semis. Our sheets smelled like sweat. Bit disappointed.
The property was in what seemed like an industrial area, surrounded by semis. Our sheets smelled like sweat. Bit disappointed.
10
Julie
23 de jun. de 2025
·
Hospedou-se por 2 noites
Rooms and public areas very clean. Breakfast had variety of options. Staff was all very pleasant and helpful
Rooms and public areas very clean. Breakfast had variety of options. Staff was all very pleasant and helpful
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos modernos e eficientes tendem a ser pequenos, com pouco espaço para guardar pertences; muitos não possuem micro-ondas ou cafeteira no quarto. A transferência de ruído através das paredes/tetos finos é comum e, embora muitos achem as camas confortáveis, outros relatam colchões macios, rangendo ou desgastados.
Avaliações dos hóspedes relacionadas
4
Tom
26 de set. de 2024
·
Hospedou-se por 3 noites
Thin walls, ceilings, heard tv next to us and footsteps above us during late hours. No couch in the hotel room. Ended up going to another hotel after the first night.
Thin walls, ceilings, heard tv next to us and footsteps above us during late hours. No couch in the hotel room. Ended up going to another hotel after the first night.
10
Claire
23 de fev. de 2025
·
Hospedou-se por 3 noites
No dressers in the room to put clothes in - rooms are pretty small
No dressers in the room to put clothes in - rooms are pretty small
8
Ella
23 de out. de 2025
·
Hospedou-se por 4 noites
Room was small but clean. Parking was plentiful. This seemed more like a place for business travelers. Mattress was too soft for our liking. Refrigerator in our room didn't work and breakfast was just okay.
Room was small but clean. Parking was plentiful. This seemed more like a place for business travelers. Mattress was too soft for our liking. Refrigerator in our room didn't work and breakfast was just okay.
4
Dawn
22 de out. de 2025
·
Hospedou-se por 2 noites
Bed was lower quality, the whole bed shook when husband rolled over. The pillows were flat. Over all it was uncomfortable. The room itself was loud. You could hear every step people took from the room above us. The room was also near the hotel washer and dryer which sounded like it was in the room with us.
Bed was lower quality, the whole bed shook when husband rolled over. The pillows were flat. Over all it was uncomfortable. The room itself was loud. You could hear every step people took from the room above us. The room was also near the hotel washer and dryer which sounded like it was in the room with us.
6
Dennis
29 de out. de 2025
·
Hospedou-se por 2 noites
Not enough storage space and beds weren’t all that comfortable
Not enough storage space and beds weren’t all that comfortable
8
Ellen
27 de out. de 2025
·
Hospedou-se por 1 noite
I enjoy your hotel very much but the walls are to thin, I can hear everything
I enjoy your hotel very much but the walls are to thin, I can hear everything
6
Cheri
10 de abr. de 2025
·
Hospedou-se por 3 noites
Room space good Shower hot water was just warm, could have been hotter. Had to ask for soap for shower. Did replace clean towels but did not makeup beds. Rooms are a little thin. Could hear person on other side snore. Good location
Room space good Shower hot water was just warm, could have been hotter. Had to ask for soap for shower. Did replace clean towels but did not makeup beds. Rooms are a little thin. Could hear person on other side snore. Good location
6
Heather
16 de set. de 2024
·
Hospedou-se por 3 noites
Overall the hotel is great. Very modern and clean but I will say I am not sure if it’s because the rooms are “wood” floor versus carpet but the people above me were extremely loud but it could just be the floors. It did get to the point where I had to call the front desk because it had been a day and a half straight. The woman who answered was courteous and said she would call them but it never changed. But overall, I’d stay here again, just might need stronger ear plugs haha
Overall the hotel is great. Very modern and clean but I will say I am not sure if it’s because the rooms are “wood” floor versus carpet but the people above me were extremely loud but it could just be the floors. It did get to the point where I had to call the front desk because it had been a day and a half straight. The woman who answered was courteous and said she would call them but it never changed. But overall, I’d stay here again, just might need stronger ear plugs haha
6
caryn
21 de set. de 2025
·
Hospedou-se por 2 noites
The walls are really thin. Lots of hall and upstairs noise. Convenient and decent coffee. The bed was comfortable.
The walls are really thin. Lots of hall and upstairs noise. Convenient and decent coffee. The bed was comfortable.
8
Lois
7 de jul. de 2025
·
Hospedou-se por 6 noites
The hotel and staff were great! My 6 night stay was quiet and there is a restaurant within walking distance from the hotel. The hotel has created a friendly family environment with family activities like pool and games. What I didn't like was there was no closet to hang your clothing or drawers to place clothing in. If you prefer living out of your luggage, this would not be an issue for you. There was a small area over the table that the refrigerator sat in where you could hang 6 items.. I felt the smell of anything eaten in the room would be on my hanging clothes. What I didn't like was, there is no microwave in the rooms. If you want to warm your food, you must go to the lobby and place your food in the community microwave. I did not like having to go up and down just to warm my food. Very surprised at a Hilton hotel requiring such nonsense.
The hotel and staff were great! My 6 night stay was quiet and there is a restaurant within walking distance from the hotel. The hotel has created a friendly family environment with family activities like pool and games. What I didn't like was there was no closet to hang your clothing or drawers to place clothing in. If you prefer living out of your luggage, this would not be an issue for you. There was a small area over the table that the refrigerator sat in where you could hang 6 items.. I felt the smell of anything eaten in the room would be on my hanging clothes. What I didn't like was, there is no microwave in the rooms. If you want to warm your food, you must go to the lobby and place your food in the community microwave. I did not like having to go up and down just to warm my food. Very surprised at a Hilton hotel requiring such nonsense.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como amigável, acolhedora e prestativa. Alguns hóspedes relatam inconsistências, incluindo interações lentas ou pouco amigáveis na recepção, erros de cobrança/atribuição de quarto e pouco acompanhamento de problemas.
Avaliações dos hóspedes relacionadas
2
hyung
31 de jan. de 2024
·
Hospedou-se por 1 noite
When we arrived there was no staff at the desk for almost 30 minutes! There were several guests who were waiting to check in, but no one to be found. Despite loud calls for someone to assist us, no one came until almost 30 minutes when the front desk staff finally emerged from the bathroom. Then, the walls and floors are extremely thin, as we were kept up at night from the constant pounding and moaning of someone on the floor above use having sex. Plus you could here the footsteps of people waling around above you. All around a terrible stay!
When we arrived there was no staff at the desk for almost 30 minutes! There were several guests who were waiting to check in, but no one to be found. Despite loud calls for someone to assist us, no one came until almost 30 minutes when the front desk staff finally emerged from the bathroom. Then, the walls and floors are extremely thin, as we were kept up at night from the constant pounding and moaning of someone on the floor above use having sex. Plus you could here the footsteps of people waling around above you. All around a terrible stay!
4
Dena
6 de fev. de 2025
·
Hospedou-se por 2 noites
Both at arrival and departure, the staff were on their personal phones and didn’t communicate well with me. I asked for a receipt as I left and was told they only email them. 12 hours later, I still don’t have one. No coffee in the room. Uncomfortable bed and pillows. Dirty office chair in room. Terrible breakfast. I’m supposed to be back next month, but canceled at this hotel.
Both at arrival and departure, the staff were on their personal phones and didn’t communicate well with me. I asked for a receipt as I left and was told they only email them. 12 hours later, I still don’t have one. No coffee in the room. Uncomfortable bed and pillows. Dirty office chair in room. Terrible breakfast. I’m supposed to be back next month, but canceled at this hotel.
10
James
5 de out. de 2025
·
Hospedou-se por 1 noite
Helpful staff, nice room, comfortable bed.
Helpful staff, nice room, comfortable bed.
2
Scott
22 de jul. de 2023
·
Hospedou-se por 8 noites
We did not have a good experience at this hotel. We were charged 3 times for our room, and when we complained the desk attendant said she could see we had been charged 3 times, but there was nothing she could do and we would have to ask for the manager during the day. I talked to the manager who said she could not see that we had been overcharged and there was nothing she could do about it. She suggested I call the credit card company and then give the phone to her so she could talk to them. Unprofessional! I called the credit card company later and they suggested I dispute the overcharges and they would credit us back. The manager should have been able to contact the credit card company or look at my hotel account like the night attendant did and see that I had been overcharged. After three nights we asked to have the sheets on our bed changed. The desk attendant said they only change the beds after 5 nights. After 5 nights the sheets were still not changed, the trash was not taken out and the room looked terrible. The walls and ceiling were paper thin. It sounded like the people above us were moving furniture, and we could hear the people having sex on one side of us, and conversation on the other side. The rooms were sparsely furnished with no drawers to put clothes in. The closet consisted of a bar from the ceiling to hang clothes on. This is not the quality one would expect from a hotel in the Hilton line.
We did not have a good experience at this hotel. We were charged 3 times for our room, and when we complained the desk attendant said she could see we had been charged 3 times, but there was nothing she could do and we would have to ask for the manager during the day. I talked to the manager who said she could not see that we had been overcharged and there was nothing she could do about it. She suggested I call the credit card company and then give the phone to her so she could talk to them. Unprofessional! I called the credit card company later and they suggested I dispute the overcharges and they would credit us back. The manager should have been able to contact the credit card company or look at my hotel account like the night attendant did and see that I had been overcharged. After three nights we asked to have the sheets on our bed changed. The desk attendant said they only change the beds after 5 nights. After 5 nights the sheets were still not changed, the trash was not taken out and the room looked terrible. The walls and ceiling were paper thin. It sounded like the people above us were moving furniture, and we could hear the people having sex on one side of us, and conversation on the other side. The rooms were sparsely furnished with no drawers to put clothes in. The closet consisted of a bar from the ceiling to hang clothes on. This is not the quality one would expect from a hotel in the Hilton line.
10
Robert
18 de mar. de 2023
·
Hospedou-se por 1 noite
Customer service was top notch. Ralph, the front desk agent that checked me in was very friendly and efficient. He made check in a breeze. He was also very knowledgeable of the area and was able to provide me with several suggestions for activities to do and places to eat near by.
Customer service was top notch. Ralph, the front desk agent that checked me in was very friendly and efficient. He made check in a breeze. He was also very knowledgeable of the area and was able to provide me with several suggestions for activities to do and places to eat near by.
6
Marsha
5 de jul. de 2025
·
Hospedou-se por 4 noites
Front desk staff weren’t very friendly. Never said welcome just “you got a reservation?, good morning, or good evening. Breakfast in lobby was sparse no matter what time you went down and not a big selection. Had a waiver that had to be signed at front desk at check in for no loud music or noise after 10pm, no vaping. The need for a waiver had us questioning what type of establishment we had booked. Will not book this property in the future.
Front desk staff weren’t very friendly. Never said welcome just “you got a reservation?, good morning, or good evening. Breakfast in lobby was sparse no matter what time you went down and not a big selection. Had a waiver that had to be signed at front desk at check in for no loud music or noise after 10pm, no vaping. The need for a waiver had us questioning what type of establishment we had booked. Will not book this property in the future.
6
Leslie
20 de abr. de 2025
·
Hospedou-se por 2 noites
I didn't like the fact I had a concern and the over night staff was very rude other than that everything else was nice and the other staff
I didn't like the fact I had a concern and the over night staff was very rude other than that everything else was nice and the other staff
10
Jeff
25 de abr. de 2024
·
Hospedou-se por 4 noites
Staff is always friendly and know there guests by name.
Staff is always friendly and know there guests by name.
10
steven
25 de jun. de 2023
·
Hospedou-se por 1 noite
Very nice new property by Hilton. Very well appointed decor. Very friendly staff especially Desiraye G. For going above and beyond. I arrived about 2 pm ( hour before check in time) the systems were down but she checked me in manually so we could go about our day. Dog friendly property with nice amenities. The free breakfast was adequate. Definitely would stay at these properties again
Very nice new property by Hilton. Very well appointed decor. Very friendly staff especially Desiraye G. For going above and beyond. I arrived about 2 pm ( hour before check in time) the systems were down but she checked me in manually so we could go about our day. Dog friendly property with nice amenities. The free breakfast was adequate. Definitely would stay at these properties again
10
Patrick
19 de mar. de 2025
·
Hospedou-se por 1 noite
Friendly and efficient check-in.
Friendly and efficient check-in.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização conveniente, logo após a I-88, com fácil acesso de carro a lojas e restaurantes, e arredores geralmente tranquilos. As opções acessíveis a pé são limitadas e alguns hóspedes acharam a entrada/placas difíceis de localizar.
Avaliações dos hóspedes relacionadas
6
MEGAN
26 de mar. de 2025
·
Hospedou-se por 5 noites
Great location, just off I-88 and there is a Cracker Barrel behind the property which you could walk to. There are dozens of dining options on 59. The hotel itself is very safe and very clean. Breakfast has a great selection including pancakes, bagels, toast, yogurt, cereal, oatmeal and a daily hot egg and meat option. There is also milk, juice, coffee and hot chocolate. Our disabled room was perfect. There was plenty of room for my son and his wheelchair and the room was very modern. The bed was very comfortable as were the pillows. Extra towels each day were never a problem. The main reason I scored low was due to thin walls. Our first night was great, however, the walls/ceilings are paper thin to the point you can hear what the guest in the next room is saying, should they elevate their voice in the slightest way. Add in a guest that was extremely loud with what sounded like a party going on and it makes for a sleepless night which marked our second night. We did report the noise around 3am to the front desk and although the noise did stop about 90 minutes, I don't know if that's due to the front desk stepping in or simply the guest next door going to sleep. Our third night was sleepless as well as the guest above us on the 4th floor paced ALL night. Every single step could be heard and it was loud and echoed throughout our room. I've never experienced such poor insulation in a hotel before. I'm not sure if I would stay again or book the Fairfield in the same parking lot.
Great location, just off I-88 and there is a Cracker Barrel behind the property which you could walk to. There are dozens of dining options on 59. The hotel itself is very safe and very clean. Breakfast has a great selection including pancakes, bagels, toast, yogurt, cereal, oatmeal and a daily hot egg and meat option. There is also milk, juice, coffee and hot chocolate. Our disabled room was perfect. There was plenty of room for my son and his wheelchair and the room was very modern. The bed was very comfortable as were the pillows. Extra towels each day were never a problem. The main reason I scored low was due to thin walls. Our first night was great, however, the walls/ceilings are paper thin to the point you can hear what the guest in the next room is saying, should they elevate their voice in the slightest way. Add in a guest that was extremely loud with what sounded like a party going on and it makes for a sleepless night which marked our second night. We did report the noise around 3am to the front desk and although the noise did stop about 90 minutes, I don't know if that's due to the front desk stepping in or simply the guest next door going to sleep. Our third night was sleepless as well as the guest above us on the 4th floor paced ALL night. Every single step could be heard and it was loud and echoed throughout our room. I've never experienced such poor insulation in a hotel before. I'm not sure if I would stay again or book the Fairfield in the same parking lot.
10
Paul
6 de out. de 2024
·
Hospedou-se por 1 noite
Very nice hotel. It’s in an industrial park area, so nothing to walk to. I’ve never stayed stayed at a Tru, but liked the amenities.
Very nice hotel. It’s in an industrial park area, so nothing to walk to. I’ve never stayed stayed at a Tru, but liked the amenities.
10
James
2 de nov. de 2024
·
Hospedou-se por 1 noite
It is close to freeway 88 and nice outside seating, in the back, to relax.
It is close to freeway 88 and nice outside seating, in the back, to relax.
6
Brian
12 de ago. de 2025
·
Hospedou-se por 1 noite
Very average. Does the trick if you just need a place to sleep. There is literally nothing around the building.
Very average. Does the trick if you just need a place to sleep. There is literally nothing around the building.
8
Robert
24 de mar. de 2023
·
Hospedou-se por 3 noites
I like the Tru brand--its quirky and a combination of a family-friendly "game-night" vibe set in a modern European setting (at least it reminded me of new hotels in Europe). The staff was friendly and conscientious about meeting your needs. We stayed here to avoid overpriced downtown Chicago hotels while visiting the city. About an hour commute, but easy access and free parking. Too far for CTA, unfortunately, but traffic wasn't awful.
I like the Tru brand--its quirky and a combination of a family-friendly "game-night" vibe set in a modern European setting (at least it reminded me of new hotels in Europe). The staff was friendly and conscientious about meeting your needs. We stayed here to avoid overpriced downtown Chicago hotels while visiting the city. About an hour commute, but easy access and free parking. Too far for CTA, unfortunately, but traffic wasn't awful.
10
Barbara
8 de jul. de 2025
·
Hospedou-se por 2 noites
Friendly staff. Property looked fresh and well maintained. Only problem was finding the entrance from the main road!
Friendly staff. Property looked fresh and well maintained. Only problem was finding the entrance from the main road!
8
Anthony
27 de jan. de 2025
·
Hospedou-se por 1 noite
Very well kept property. Not right in the mix of things so it was quieter. Close to the Highway.
Very well kept property. Not right in the mix of things so it was quieter. Close to the Highway.
10
Mateen
23 de jun. de 2025
·
Hospedou-se por 1 noite
It’s conveniently located off interstate 88
It’s conveniently located off interstate 88
8
Michael D
16 de mai. de 2024
·
Hospedou-se por 1 noite
We really just slept after a very busy day in the city. The place was clean and comfortable. Staff was very friendly. Easy access from main roads. Priced fairly.
We really just slept after a very busy day in the city. The place was clean and comfortable. Staff was very friendly. Easy access from main roads. Priced fairly.
10
Jonathan
7 de abr. de 2025
·
Nice property in quiet location.
Nice property in quiet location.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã gratuito é um ponto positivo, com itens quentes geralmente decentes e uma popular máquina de panquecas. As experiências variam, com relatos de variedade limitada, aglomeração e reposição lenta, suco diluído e horários de início mais tardios nos fins de semana.
Avaliações dos hóspedes relacionadas
8
Ana
7 de out. de 2024
·
Hospedou-se por 3 noites
Breakfast selection could be better not too much choice quality of food not that great Orange juice was also watered down not good
Breakfast selection could be better not too much choice quality of food not that great Orange juice was also watered down not good
10
Deanna
6 de dez. de 2025
·
Hospedou-se por 2 noites
Staff was wonderful, hotel was excellent! Loved the 24 hour coffee/tea/cocoa bar and the breakfast was awesome! Definitely recommend and will be using this hotel next time I’m in the area!
Staff was wonderful, hotel was excellent! Loved the 24 hour coffee/tea/cocoa bar and the breakfast was awesome! Definitely recommend and will be using this hotel next time I’m in the area!
6
Julie
12 de out. de 2025
·
Hospedou-se por 1 noite
Overall it was a good stay. Parking was easy. Location good. Room great! Functional. Loved squeeze bottles of soap, shampoo and lotion. Unhappy that the pool was closed for routine maintainence and was not informed. No notice the day before or upon check in. Ran out of coffee during breakfast. Took quite awhile to replace. Breakfast items not monitored and no one replacing food. Not well organized.
Overall it was a good stay. Parking was easy. Location good. Room great! Functional. Loved squeeze bottles of soap, shampoo and lotion. Unhappy that the pool was closed for routine maintainence and was not informed. No notice the day before or upon check in. Ran out of coffee during breakfast. Took quite awhile to replace. Breakfast items not monitored and no one replacing food. Not well organized.
4
Ariane
20 de jan. de 2025
·
Hospedou-se por 1 noite
First of all seemed like a teenage hangout, someone was loud all night in our area. The staff at check-in seemed very dismissive and like she did not want to be there. Not welcoming at all. The room was great. Toiletries in the restroom were great. Shower was nice and hot. Bed was good too. Breakfast was terrible though. No good options. They were out of coffee too. We just ended up leaving and stopping to get something. I would probably stay here again if I had to but would not count on customer service or a hot breakfast.
First of all seemed like a teenage hangout, someone was loud all night in our area. The staff at check-in seemed very dismissive and like she did not want to be there. Not welcoming at all. The room was great. Toiletries in the restroom were great. Shower was nice and hot. Bed was good too. Breakfast was terrible though. No good options. They were out of coffee too. We just ended up leaving and stopping to get something. I would probably stay here again if I had to but would not count on customer service or a hot breakfast.
6
April
31 de jul. de 2025
·
Hospedou-se por 3 noites
Check in was easy. The lobby and room were clean and spacious. There were info boards near the elevators that we found helpful. Breakfast day one was fine, but day 2, they were out of breakfast meat and then ran out of eggs. The beds were not comfortable (personal opinion) and VERY squeaky. Any time one of us rolled over, the noise woke the other person. Housekeeping did not make the beds, but did replace towels and empty the trash. Overall, it was ok, but we've always had excellent and comfortable experiences with Hilton properies.
Check in was easy. The lobby and room were clean and spacious. There were info boards near the elevators that we found helpful. Breakfast day one was fine, but day 2, they were out of breakfast meat and then ran out of eggs. The beds were not comfortable (personal opinion) and VERY squeaky. Any time one of us rolled over, the noise woke the other person. Housekeeping did not make the beds, but did replace towels and empty the trash. Overall, it was ok, but we've always had excellent and comfortable experiences with Hilton properies.
10
James
16 de mar. de 2025
·
Hospedou-se por 5 noites
Amazing staff and great breakfast options
Amazing staff and great breakfast options
8
Jason
24 de jun. de 2025
·
Hospedou-se por 1 noite
Overall was fine. Biggest drawback was the breakfast. Only one waffle maker and took 15 mins to get one waffle with all the people staying
Overall was fine. Biggest drawback was the breakfast. Only one waffle maker and took 15 mins to get one waffle with all the people staying
6
Autumn
20 de set. de 2024
·
Hospedou-se por 7 noites
There were high highs and low lows here. The place and the rooms looked great. The overall design of the room was nice because it didn't have those huge desks taking up so much unneeded space. It really made it feel easier to just spread out. The staff was also good and attentive to things which was nice. While the breakfast was included, it was strange because there were almost no toppings for the oatmeal or pancakes and the juices offered were watered down. The location wasn't also really walkable-friendly. Some close places but it felt like this property was pretty away from anything that wasn't the cracker barrel. House keeping seldomly ever popped by also.
There were high highs and low lows here. The place and the rooms looked great. The overall design of the room was nice because it didn't have those huge desks taking up so much unneeded space. It really made it feel easier to just spread out. The staff was also good and attentive to things which was nice. While the breakfast was included, it was strange because there were almost no toppings for the oatmeal or pancakes and the juices offered were watered down. The location wasn't also really walkable-friendly. Some close places but it felt like this property was pretty away from anything that wasn't the cracker barrel. House keeping seldomly ever popped by also.
8
Charles
26 de set. de 2024
·
Hospedou-se por 2 noites
I checked in at night and the attendant didn’t know the password to connect to WiFi. Had to go to a coffee shop for a good connection. Website said breakfast started at 6:00. That was not the case for weekends. Didn’t start till 7. Had to go buy breakfast everyday as I had to be at work by then.
I checked in at night and the attendant didn’t know the password to connect to WiFi. Had to go to a coffee shop for a good connection. Website said breakfast started at 6:00. That was not the case for weekends. Didn’t start till 7. Had to go buy breakfast everyday as I had to be at work by then.
10
Julie
23 de jun. de 2025
·
Hospedou-se por 2 noites
Rooms and public areas very clean. Breakfast had variety of options. Staff was all very pleasant and helpful
Rooms and public areas very clean. Breakfast had variety of options. Staff was all very pleasant and helpful
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
ANA PAULA
1 de mai. de 2026
·
Hospedou-se por 2 noites
Limpo, longe de Chicago, café da manhã ruim .
Limpo, longe de Chicago, café da manhã ruim .
10
Edison
13 de jul. de 2025
·
Hospedou-se por 1 noite
Simplesmente maravilhosa!
Simplesmente maravilhosa!
10
Markus
18 de mai. de 2024
·
Hospedou-se por 1 noite
No
No
10
Darryl
18 de mai. de 2026
·
Hospedou-se por 2 noites
It was fantastic customer service! The room was clean and the bed was absolutely comfortable! Enjoyed our stay.
It was fantastic customer service! The room was clean and the bed was absolutely comfortable! Enjoyed our stay.
6
Terri
15 de mai. de 2026
·
Hospedou-se por 1 noite
Overall, it was meh. The hallway carpets were never vacuumed, and the public trash cans by the elevators- both on our floor and the main floor were overflowing from when we got there until we left the next day. I alerted the front desk but they just thanked me and went back to looking at their phone. The bed was way too soft for our liking, and one of the pillows was lumpy. Also, Hotels.com lists the pet fee as $50, but it’s actually $75. And when we checked in the receptionist chided us for booking through hotels.com and almost didn’t give us a room.
Overall, it was meh. The hallway carpets were never vacuumed, and the public trash cans by the elevators- both on our floor and the main floor were overflowing from when we got there until we left the next day. I alerted the front desk but they just thanked me and went back to looking at their phone. The bed was way too soft for our liking, and one of the pillows was lumpy. Also, Hotels.com lists the pet fee as $50, but it’s actually $75. And when we checked in the receptionist chided us for booking through hotels.com and almost didn’t give us a room.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 11:00
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As respostas instantâneas de IA são baseadas em informações do hotel
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 21 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- A estadia é grátis para crianças quando elas ocuparem o quarto dos pais ou responsáveis, utilizando camas existentes.
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Esta propriedade recebe hóspedes de todas as orientações sexuais e identidades de gênero (LGBTQ+ friendly).
- Taxa para animais de estimação: USD 50 por animal, por estadia (máximo de USD 100 por estadia)
- Animais de serviço são isentos de taxas
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Serviço de lavanderia
Elevador
Centro de negócios
Cofre
Espaço para exercício físico
Armazenamento de bagagem
Geral
Café da manhã gratuito
Coffee/Tea in Common Areas
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Internet
Wi-fi grátis
Internet (Wired) (free)
Atividades
Espaço para exercício físico
Serviços
Centro de negócios
Elevador
Cofre
Serviço de lavanderia
Armazenamento de bagagem
24-Hour Front Desk
Well-Lit Path to Entrance
Estacionamento
Parking (Self) (free)