The Swan Hotel, Stafford, Staffordshire - The Coaching Inn Group
146 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
146 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Swan Hotel, Stafford, Staffordshire - The Coaching Inn Group, los precios por noche son de 109 US$ de media en el mes más barato (enero) y de 147 US$ en el mes más caro (junio), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 109 US$ |
| febrero | 123 US$ |
| marzo | 137 US$ |
| abril | 134 US$ |
| mayo | 138 US$ |
| junio | 147 US$ |
| julio | 127 US$ |
| agosto | 125 US$ |
| septiembre | 146 US$ |
| octubre | 145 US$ |
| noviembre | 140 US$ |
| diciembre | 112 US$ |
E
F
M
A
M
J
J
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sept · 146 US$
S
O
N
D
Más caro: junio (aprox. 147 US$)
Más barato: enero (aprox. 109 US$)
Acerca de esta propiedad
Con una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Encontrarás además servicios de conserjería y un salón de eventos.
Servicios
Con una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Encontrarás además servicios de conserjería y un salón de eventos.
Servicios empresariales
Tendrás consigna de equipaje, una caja fuerte en recepción y un ascensor a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
The Swan Hotel, Stafford, Staffordshire sirve deliciosas comidas en The Swan Brasserie. Apaga la sed con tu bebida favorita en el bar o lounge. Se ofrece un desayuno a la carta todos los días de 07:30 a 09:30 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 31 habitaciones. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con bañera o ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen escritorio, hervidor eléctrico y teléfono.
Ubicación
Si decides alojarte en The Swan Hotel, Stafford, Staffordshire de Stafford, estarás a pocos pasos de Iglesia de San Chad y Teatro Stafford Gatehouse. Además, este hotel se encuentra a 0,9 km de Edificio histórico y museo Ancient High House y a 1,3 km de Stafford Leisure Centre.
Qué hay cerca
Iglesia de San Chad(0.1 millas)
Teatro Stafford Gatehouse(0.2 millas)
Edificio histórico y museo Ancient High House(0.4 millas)
Stafford Leisure Centre(0.5 millas)
Bolera Tenpin Ltd(0.6 millas)
Evans Park(0.6 millas)
Castillo de Stafford(1.6 millas)
Staffordshire County Showground(2.9 millas)
Cannock Chase(3.9 millas)
Cannock Chase Country Park(4 millas)
Casa museo Izaak Walton's Cottage(4.8 millas)
Museo de Shugborough Hall(5.3 millas)
Amerton Railway(6.5 millas)
Penkridge Leisure Centre(7.2 millas)
Stone Leisure Centre(7.6 millas)
El aeropuerto más práctico para llegar a The Swan Hotel, Stafford, Staffordshire se encuentra en Aeropuerto de Birmingham (BHX)(39 millas)
Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de tintorería
Servicio de limpieza
Ubicación
46-46A Greengate Street, Stafford, Inglaterra, Reino Unido
Iglesia de San Chad (0.1 millas)
Teatro Stafford Gatehouse (0.2 millas)
Edificio histórico y museo Ancient High House (0.4 millas)
Stafford Leisure Centre (0.5 millas)
Bolera Tenpin Ltd (0.6 millas)
Evans Park (0.6 millas)
Reseñas de los huéspedes
8.9
Fabuloso
Basado en 1002 comentarios verificados
¿Quién se queda aquí?
Trabajo
21%
Pareja
45%
Familia
18%
Grupo
10%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En general, el Hotel The Swan, en Stafford, Staffordshire – The Coaching Inn Group, recibe elogios por su personal amable y servicial, su entorno histórico con carácter y sus habitaciones limpias y confortables, además de una ubicación conveniente en el centro de la ciudad con opciones de restauración y desayuno decentes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En general, el Hotel The Swan, en Stafford, Staffordshire – The Coaching Inn Group, recibe elogios por su personal amable y servicial, su entorno histórico con carácter y sus habitaciones limpias y confortables, además de una ubicación conveniente en el centro de la ciudad con opciones de restauración y desayuno decentes.
Entre los inconvenientes comunes se incluyen habitaciones que pueden calentarse debido a la ventilación limitada o a las ventanas que no abren, y el ruido de la vida nocturna o la música en vivo, con algunas paredes delgadas que intensifican las molestias. El servicio suele ser acogedor, pero puede ser lento al hacer el check-in, en el desayuno o la cena, especialmente cuando el personal parece insuficiente; la recepción a veces está desatendida. El aparcamiento es gratuito y seguro, pero puede ser difícil de encontrar la primera vez. Espere una estancia encantadora y céntrica con un servicio cálido y algunos detalles particulares.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Zonas comunes con encanto, con un bar y un restaurante populares, además de un patio al aire libre que, a veces, ofrece música en vivo. El aparcamiento para huéspedes es gratuito y está controlado por barrera, aunque varios huéspedes tuvieron dificultades para encontrarlo a su llegada.
Reseñas de huéspedes relacionadas
10
Paul
19 nov 2023
·
Se alojó 1 noche
Our one night stay at The Swan Hotel was an excellent choice, parking was good, the car park is not easy to find so watch the directions that the Hotel give you on their website, they are very clear and helped immensely ! The Hotel feels really welcoming with lots of nice places to sit and relax, nice bar area and live music on the night we stayed which was very good. It is very clean throughout, all the staff are really friendly and make time to chat, the food is excellent, we ate evening meal and breakfast, we would 100% recommend The Swan Hotel in Stafford.
Our one night stay at The Swan Hotel was an excellent choice, parking was good, the car park is not easy to find so watch the directions that the Hotel give you on their website, they are very clear and helped immensely ! The Hotel feels really welcoming with lots of nice places to sit and relax, nice bar area and live music on the night we stayed which was very good. It is very clean throughout, all the staff are really friendly and make time to chat, the food is excellent, we ate evening meal and breakfast, we would 100% recommend The Swan Hotel in Stafford.
8
Robert
7 feb 2025
·
Se alojó 1 noche
Nice hotel, great location with good parking
Nice hotel, great location with good parking
10
Robert
6 jun 2024
·
Se alojó 2 noches
Secure parking behind the Hotel. And adequate facilities with on street shopping if required. A quiet relaxing location.
Secure parking behind the Hotel. And adequate facilities with on street shopping if required. A quiet relaxing location.
10
Michael
21 feb 2023
·
Se alojó 1 noche
The Swan Hotel if great with friendly staff and good food served with a smile. Only down side is the car park is difficult to find - you need a different postcode which the hotel can provide
The Swan Hotel if great with friendly staff and good food served with a smile. Only down side is the car park is difficult to find - you need a different postcode which the hotel can provide
10
Mark
9 jun 2024
·
Se alojó 1 noche
Exceptional value, our room was very clean comfortable and modern. It was however somewhat noisy, there must be a night club very close by and the base from the music could clearly be heard. We had a lovely meal in the hotel restaurant, which is again is modern and stylish. Our evening meal and breakfast wete both excellent, An added bonus of a band on in the lovely outdoors area at the rear of the hotel. All the staff were welcoming and friendly. The hotel has plenty of guest parking.
Exceptional value, our room was very clean comfortable and modern. It was however somewhat noisy, there must be a night club very close by and the base from the music could clearly be heard. We had a lovely meal in the hotel restaurant, which is again is modern and stylish. Our evening meal and breakfast wete both excellent, An added bonus of a band on in the lovely outdoors area at the rear of the hotel. All the staff were welcoming and friendly. The hotel has plenty of guest parking.
10
Mark
24 jul 2023
·
Se alojó 1 noche
Lovely hotel, well placed & maintained. Very different from standard hotel setup with it's quirky courtyards & seating areas
Lovely hotel, well placed & maintained. Very different from standard hotel setup with it's quirky courtyards & seating areas
10
Paul
29 feb 2024
·
Se alojó 1 noche
Loved visiting Stafford and this hotel is beautifully situated in the centre with complimentary parking for hotel guests. The parking is right behind the hotel and there is a helpful video on their website with directions. The hotel is perfect. Our double room was not massive but had everything we needed was immaculately clean and comfortable. The radio was playing when we arrived with gentle classical music, what a lovely touch. All staff were great, helpful and polite. The hotel is delightfully old fashioned without being stuffy. Breakfast was excellent perfectly cooked and great coffee always a winner. Will definitely stay here again. 5 stars ✨
Loved visiting Stafford and this hotel is beautifully situated in the centre with complimentary parking for hotel guests. The parking is right behind the hotel and there is a helpful video on their website with directions. The hotel is perfect. Our double room was not massive but had everything we needed was immaculately clean and comfortable. The radio was playing when we arrived with gentle classical music, what a lovely touch. All staff were great, helpful and polite. The hotel is delightfully old fashioned without being stuffy. Breakfast was excellent perfectly cooked and great coffee always a winner. Will definitely stay here again. 5 stars ✨
10
Stephen
3 oct 2024
·
Se alojó 1 noche
Lovely room, good dinner, excellent breakfast. Great pub with live band the night we stayed. Was a little noisy later on but not a big issue. Would definitely recommend.
Lovely room, good dinner, excellent breakfast. Great pub with live band the night we stayed. Was a little noisy later on but not a big issue. Would definitely recommend.
8
David
5 ago 2025
·
Se alojó 1 noche
A traditional town centre hotel with large flowing bar and restaurant area on the ground floor. In spite of refurbishment, the limitations of the old building are evident. The windows of the room we were shown to would not open (broken sash cord in one and totally stuck on the other) and no sir conditioning. The replacement room was better with a modern bathroom and a window that opened even if it was in a poor state of repair. Service in the bar and restaurant was friendly and good. Breakfast good. The car park is behind the hotel and difficult to find (get the hotel to give you the postcode for the car park).
A traditional town centre hotel with large flowing bar and restaurant area on the ground floor. In spite of refurbishment, the limitations of the old building are evident. The windows of the room we were shown to would not open (broken sash cord in one and totally stuck on the other) and no sir conditioning. The replacement room was better with a modern bathroom and a window that opened even if it was in a poor state of repair. Service in the bar and restaurant was friendly and good. Breakfast good. The car park is behind the hotel and difficult to find (get the hotel to give you the postcode for the car park).
10
Becky
4 may 2025
·
Se alojó 1 noche
Easy to find with good sized car park that’s barrier controlled for extra security. Evening food was DELICIOUS! Comfortable beds and a nice brekkie. Nice travelling stop.
Easy to find with good sized car park that’s barrier controlled for extra security. Evening food was DELICIOUS! Comfortable beds and a nice brekkie. Nice travelling stop.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las habitaciones y las zonas comunes están generalmente muy limpias y bien mantenidas. Algunos huéspedes señalaron olores en los baños o puntos sin limpiar.
Reseñas de huéspedes relacionadas
10
Debbie
28 mar 2025
·
Se alojó 1 noche
Excellent value for money,Lovley building, lovely staff and comfy room Breakfast very nice Would definitely recommend and if up this way again would book again
Excellent value for money,Lovley building, lovely staff and comfy room Breakfast very nice Would definitely recommend and if up this way again would book again
10
Andrew
8 nov 2025
·
Se alojó 1 noche
Room was very clean, staff were very polite and helpful.
Room was very clean, staff were very polite and helpful.
10
Helen
19 jul 2025
·
Se alojó 1 noche
The reception was a warm welcome. Huge comfy bed in room 104. Excellent food and drink. Beautifully maintained hotel.
The reception was a warm welcome. Huge comfy bed in room 104. Excellent food and drink. Beautifully maintained hotel.
8
Charlene
3 ene 2026
·
Se alojó 1 noche
Room was spotless and comfortable. Staff were all friendly and very helpful, however the service for our evening meal was a little slow but apart from that we had brilliant stay.
Room was spotless and comfortable. Staff were all friendly and very helpful, however the service for our evening meal was a little slow but apart from that we had brilliant stay.
10
andrew
26 abr 2025
·
Se alojó 2 noches
The staff were so helpful and so pleasant the food was really nice and the hotel was very clean and tidey
The staff were so helpful and so pleasant the food was really nice and the hotel was very clean and tidey
4
steven
1 ene 2025
·
Se alojó 1 noche
Tv 1 to 9 couldnt sit and relax watch tv no stations shower room stunk like drains paid nearly 150 in total then told us 15.00 pound for dogs on departure complete rip off for what you get didnt even bother with breakfast due to smell coming from shower room ...no body about to report the problem disgusting place
Tv 1 to 9 couldnt sit and relax watch tv no stations shower room stunk like drains paid nearly 150 in total then told us 15.00 pound for dogs on departure complete rip off for what you get didnt even bother with breakfast due to smell coming from shower room ...no body about to report the problem disgusting place
10
Kate
28 nov 2025
·
Se alojó 1 noche
Very helpful and friendly staff, good food and comfortable, clean room.
Very helpful and friendly staff, good food and comfortable, clean room.
10
Judith
1 dic 2025
·
Se alojó 1 noche
This was our 3rd stay with you; we returned because we have always enjoyed our visits. The hotel is really characterful, comfortable and beautifully clean. All the staff we meet are friendly and efficient and the food is excellent. The Christmas decorations are fabulous!
This was our 3rd stay with you; we returned because we have always enjoyed our visits. The hotel is really characterful, comfortable and beautifully clean. All the staff we meet are friendly and efficient and the food is excellent. The Christmas decorations are fabulous!
10
Russell
26 jun 2024
·
Se alojó 1 noche
The friendliest of staff, extremely clean, and very convenient.
The friendliest of staff, extremely clean, and very convenient.
8
Ashleigh
19 may 2024
·
Se alojó 2 noches
Lovely hotel, lovely staff, floors were a bit creaky as wobbly but it's a old building to be expected! Nice simple room with everything you need. Was very very warm though but there was a fan provided which made it a bit better! Nice little touches with the show gels and things! Cleaning in the bathroom.was a bit poor, hairs and bit left around but sometimes it happens! Breakfast was fab too! All in all was a lovely stay and would definitely come back!
Lovely hotel, lovely staff, floors were a bit creaky as wobbly but it's a old building to be expected! Nice simple room with everything you need. Was very very warm though but there was a fan provided which made it a bit better! Nice little touches with the show gels and things! Cleaning in the bathroom.was a bit poor, hairs and bit left around but sometimes it happens! Breakfast was fab too! All in all was a lovely stay and would definitely come back!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son cómodas, a menudo espaciosas y llenas de encanto, aunque algunas son pequeñas u oscuras. Los problemas recurrentes incluyen el calor y la mala ventilación o las ventanas que no abren, el ruido de la calle o del local, las paredes delgadas, la escasez de enchufes junto a la cama y los ocasionales problemas de recepción de la televisión.
Reseñas de huéspedes relacionadas
6
Kelli
1 nov 2024
·
Se alojó 1 noche
Beds were really hard and uncomfortable, terrible nights sleep. Breakfast no items left had to keep askign them to refill. Hot food took a long time to come out.
Beds were really hard and uncomfortable, terrible nights sleep. Breakfast no items left had to keep askign them to refill. Hot food took a long time to come out.
8
Anthony
13 jul 2025
·
Se alojó 1 noche
Great evenings stay, the only issue we had was the heat, we were unable to open the old sash windows ti allow fresh air in, it was a shame really as the stay was exceptional good value.
Great evenings stay, the only issue we had was the heat, we were unable to open the old sash windows ti allow fresh air in, it was a shame really as the stay was exceptional good value.
6
Paul
24 oct 2024
·
Se alojó 1 noche
Toilet seat is the wrong size and was very loose, making it uncomfortable to use. The room was on the small size. Other than everything was good. Very convenient location.
Toilet seat is the wrong size and was very loose, making it uncomfortable to use. The room was on the small size. Other than everything was good. Very convenient location.
6
Neil
28 jun 2024
·
Se alojó 1 noche
Bit tired no air on and not equipped for the business traveller with no power sockets near bed or no desk Wifi slow and intermittent
Bit tired no air on and not equipped for the business traveller with no power sockets near bed or no desk Wifi slow and intermittent
6
Pauline
30 dic 2023
·
Se alojó 2 noches
Stayed here before and had a nice room. This time the room was far to small for the massive bed, the cupboard that was supposed to be a wardrobe was useless, I’m 5ft 1in and my dresses were too long to hang up! The view from the window was of a fire escape and concrete. No heating in the bathroom. Don’t stay in room 104. Staff were lovely. Food was less than average. The hotel is in a great location in the centre of town. Definitely won’t be back.
Stayed here before and had a nice room. This time the room was far to small for the massive bed, the cupboard that was supposed to be a wardrobe was useless, I’m 5ft 1in and my dresses were too long to hang up! The view from the window was of a fire escape and concrete. No heating in the bathroom. Don’t stay in room 104. Staff were lovely. Food was less than average. The hotel is in a great location in the centre of town. Definitely won’t be back.
6
Susan
1 sept 2024
·
Se alojó 2 noches
Hotel room very clean and beds comfortable. Stayed before and had issues with noise from a kitchen extractor on all-night. As the hotel was nice though I thought I would give it a second go and asked for a quiet room. Unfortunately we had issues with noise again - our room was positioned directly opposite air condition unit which we were told went off at 9pm. This was not so and also music playing in the hotel went on for both nights until late - the noise was really loud. I've no problem with music but when you book a hotel to sleep in and the noise level Stops you settling until the music stops it is very frustrating. Sound proofing of the room is also poor so hear lots of noise all night. We were not warned before hand about the live band and I phoned reception at 11:10 to ask when it was finishing, but got no reply. It's a lovely hotel but we slept badly for two nights so we're glad to get home for a rest, which defeats the reason for getting a break away. Sadly we will not book here again, and will now try a different hotel for our frequent trips to the area.
Hotel room very clean and beds comfortable. Stayed before and had issues with noise from a kitchen extractor on all-night. As the hotel was nice though I thought I would give it a second go and asked for a quiet room. Unfortunately we had issues with noise again - our room was positioned directly opposite air condition unit which we were told went off at 9pm. This was not so and also music playing in the hotel went on for both nights until late - the noise was really loud. I've no problem with music but when you book a hotel to sleep in and the noise level Stops you settling until the music stops it is very frustrating. Sound proofing of the room is also poor so hear lots of noise all night. We were not warned before hand about the live band and I phoned reception at 11:10 to ask when it was finishing, but got no reply. It's a lovely hotel but we slept badly for two nights so we're glad to get home for a rest, which defeats the reason for getting a break away. Sadly we will not book here again, and will now try a different hotel for our frequent trips to the area.
10
Linda
31 mar 2025
·
Se alojó 1 noche
Nice hotel. Staff are friendly and helpful. The building has character. Room is clean. Walls are thin and I’ve been able to hear the man next door snoring, and now their dogs barking and whining. Apart from that all has been okay. Parking was easy to find using the postcode provided for it by the hotel.
Nice hotel. Staff are friendly and helpful. The building has character. Room is clean. Walls are thin and I’ve been able to hear the man next door snoring, and now their dogs barking and whining. Apart from that all has been okay. Parking was easy to find using the postcode provided for it by the hotel.
8
Kevin
19 mar 2025
·
Se alojó 3 noches
A good stay all round room was a bit dark very small window not a great view over roof tops. Bed not the most comfy would not stay in this room again
A good stay all round room was a bit dark very small window not a great view over roof tops. Bed not the most comfy would not stay in this room again
6
Rachel
27 ago 2025
·
Se alojó 1 noche
First impressions really good, but these are only skin deep. Such a shame the windows dont open & there's no aircon. Yes a fan had been provided, but no sockets anywhere near the bed
First impressions really good, but these are only skin deep. Such a shame the windows dont open & there's no aircon. Yes a fan had been provided, but no sockets anywhere near the bed
8
David
5 ago 2025
·
Se alojó 1 noche
A traditional town centre hotel with large flowing bar and restaurant area on the ground floor. In spite of refurbishment, the limitations of the old building are evident. The windows of the room we were shown to would not open (broken sash cord in one and totally stuck on the other) and no sir conditioning. The replacement room was better with a modern bathroom and a window that opened even if it was in a poor state of repair. Service in the bar and restaurant was friendly and good. Breakfast good. The car park is behind the hotel and difficult to find (get the hotel to give you the postcode for the car park).
A traditional town centre hotel with large flowing bar and restaurant area on the ground floor. In spite of refurbishment, the limitations of the old building are evident. The windows of the room we were shown to would not open (broken sash cord in one and totally stuck on the other) and no sir conditioning. The replacement room was better with a modern bathroom and a window that opened even if it was in a poor state of repair. Service in the bar and restaurant was friendly and good. Breakfast good. The car park is behind the hotel and difficult to find (get the hotel to give you the postcode for the car park).
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, acogedor y servicial. Sin embargo, varias reseñas mencionan la falta de personal que provoca esperas en la recepción y un servicio lento en el desayuno o la cena.
Reseñas de huéspedes relacionadas
10
Howard
1 nov 2025
·
Se alojó 1 noche
We stay here this weekend every year as we are very happy with the rooms, the restaurant, the location and the extremely friendly staff.
We stay here this weekend every year as we are very happy with the rooms, the restaurant, the location and the extremely friendly staff.
6
AlAn
28 dic 2024
·
Se alojó 1 noche
Waited 5 minutes for some one to turn up at reception both arriving and leaving. Not enough staff employed. Staff friendly but are having to do to much . I watched breakfast lady having to deal with someone trying to checkout. Breakfast looked good but cold.
Waited 5 minutes for some one to turn up at reception both arriving and leaving. Not enough staff employed. Staff friendly but are having to do to much . I watched breakfast lady having to deal with someone trying to checkout. Breakfast looked good but cold.
6
Pauline
24 may 2025
·
Se alojó 1 noche
Nice location, the room was comfortable and breakfast was good. Staff helpful and friendly BUT it’s clear that there aren’t enough of them as we had to wait for everything. Check in was slow as the receptionist was dealing with another issue and it seems she had no back up. It was the same at breakfast, there appeared to be only two young staff working the restaurant, there were 7 tables occupied when we placed our order and only one table had food. When we checked out there was another long wait. I certainly don’t blame the staff, I felt very sorry for them. This is a management issue that needs addressing.
Nice location, the room was comfortable and breakfast was good. Staff helpful and friendly BUT it’s clear that there aren’t enough of them as we had to wait for everything. Check in was slow as the receptionist was dealing with another issue and it seems she had no back up. It was the same at breakfast, there appeared to be only two young staff working the restaurant, there were 7 tables occupied when we placed our order and only one table had food. When we checked out there was another long wait. I certainly don’t blame the staff, I felt very sorry for them. This is a management issue that needs addressing.
10
Barry
21 feb 2025
·
Se alojó 1 noche
Staff very friendly and helpful went out of their way to make sure that everything went smoothly.
Staff very friendly and helpful went out of their way to make sure that everything went smoothly.
6
Katherine
22 sept 2025
·
Se alojó 1 noche
It was a well-located, nice property. But very understaffed for a busy venue.
It was a well-located, nice property. But very understaffed for a busy venue.
8
Carole
21 sept 2025
·
Se alojó 2 noches
We initially had a problem with our TV but this was resolved by a helpful staff member. Food and service in the restaurant was excellent. One small improvement opportunity - check in is at 3pm but Reception wasn’t manned at that time! Not great customer experience…
We initially had a problem with our TV but this was resolved by a helpful staff member. Food and service in the restaurant was excellent. One small improvement opportunity - check in is at 3pm but Reception wasn’t manned at that time! Not great customer experience…
6
Hanna
22 dic 2025
·
Se alojó 1 noche
- [ ] A little disappointing. Super busy on arrival which is expected for a Sunday before Christmas. Check in was fine, once you got someone’s attention. Room was nice. Spacious and well appointed. But for dinner, no one knew where our booking was for, no one came to tend to us so we moved tables. Twice. Ordered at the bar and mains were lovely. Hot and quick to come. We then waited over 45 minutes for (terrible) deserts (which was an un set chocolate mousse which was more like a flat, gritty angel delight, and a ‘Christmas pudding’ splodge the shape of a sausage roll with the texture of jam). By this time the place was empty. Seemed there wasn’t enough staff to cover the many areas of service. And if there was, they weren’t organised at all. Rather cheeky when 10% is automatically added to the bill for service! Sad as the place is lovely, busy, very dog friendly and the food was great. May just be bad timing, as it was the busiest place by far in the town centre. Plus, it was a completely different story thw next morning, with attentive, friendly service, good food and a lovely atmosphere.
- [ ] A little disappointing. Super busy on arrival which is expected for a Sunday before Christmas. Check in was fine, once you got someone’s attention. Room was nice. Spacious and well appointed. But for dinner, no one knew where our booking was for, no one came to tend to us so we moved tables. Twice. Ordered at the bar and mains were lovely. Hot and quick to come. We then waited over 45 minutes for (terrible) deserts (which was an un set chocolate mousse which was more like a flat, gritty angel delight, and a ‘Christmas pudding’ splodge the shape of a sausage roll with the texture of jam). By this time the place was empty. Seemed there wasn’t enough staff to cover the many areas of service. And if there was, they weren’t organised at all. Rather cheeky when 10% is automatically added to the bill for service! Sad as the place is lovely, busy, very dog friendly and the food was great. May just be bad timing, as it was the busiest place by far in the town centre. Plus, it was a completely different story thw next morning, with attentive, friendly service, good food and a lovely atmosphere.
10
Julie
19 abr 2025
·
Se alojó 3 noches
Fabulous stay at the Swan Hotel. The staff are very friendly and extremely helpful. Nothing is too much trouble and the staff are happy to explain things to make sure your stay is a plesant one. A shout out to the young girl who was our breakfast waitress (I think she was called Amberle). She worked tirelessly hard, was very pleasant and even though she was busy she made time to have a chat and give tips about the area! She was always smiling and made sure you were happy! You are all a credit to the Swan Hotel! We ate at the Hotel all 3 nights as the food was excellent ! We will be back in the future!
Fabulous stay at the Swan Hotel. The staff are very friendly and extremely helpful. Nothing is too much trouble and the staff are happy to explain things to make sure your stay is a plesant one. A shout out to the young girl who was our breakfast waitress (I think she was called Amberle). She worked tirelessly hard, was very pleasant and even though she was busy she made time to have a chat and give tips about the area! She was always smiling and made sure you were happy! You are all a credit to the Swan Hotel! We ate at the Hotel all 3 nights as the food was excellent ! We will be back in the future!
6
David
4 ago 2023
·
Se alojó 1 noche
Ignored at check in, room bang average with creaking floor (207) plus very uncomfortable chairs, 1 member of staff at breakfast and breakfast not the best, checked out and had to revisit reception for token to exit car park…why would you not just give a token on exit? Best part of the visit was the Bengal Lounge nearby…fantastic food!
Ignored at check in, room bang average with creaking floor (207) plus very uncomfortable chairs, 1 member of staff at breakfast and breakfast not the best, checked out and had to revisit reception for token to exit car park…why would you not just give a token on exit? Best part of the visit was the Bengal Lounge nearby…fantastic food!
6
Nick
15 sept 2025
·
Se alojó 2 noches
When we arrived no one was on reception. Our bedroom and bathroom were both very cold and the radiator did not come on ( we were advised that they were looking at the timing). The bath water on the saturday nigh was only tepid. We had a reservation in the restaurant but waited an hour for our main course to be served. The television controls were complicated and no instructions to follow.
When we arrived no one was on reception. Our bedroom and bathroom were both very cold and the radiator did not come on ( we were advised that they were looking at the timing). The bath water on the saturday nigh was only tepid. We had a reservation in the restaurant but waited an hour for our main course to be served. The television controls were complicated and no instructions to follow.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación céntrica, cerca de tiendas, locales de ocio y la estación de tren, lo que facilita la exploración de Stafford. Algunas habitaciones con vistas a la calle recogen el ruido nocturno.
Reseñas de huéspedes relacionadas
10
Peter
6 sept 2024
·
Se alojó 1 noche
Great service and nice old hotel in the middle of Stafford. Train and bus station within 10 min walk and close to fast food, supermarkets, museum and other attractions. Great food and comfortable room. Would visit again if in the area!
Great service and nice old hotel in the middle of Stafford. Train and bus station within 10 min walk and close to fast food, supermarkets, museum and other attractions. Great food and comfortable room. Would visit again if in the area!
10
claire
24 jun 2025
·
Se alojó 2 noches
Located in the town centre of stafford. Lovely building with comfortable rooms.
Located in the town centre of stafford. Lovely building with comfortable rooms.
10
Gus
10 mar 2025
·
Se alojó 2 noches
Always enjoy staying at The Swan. Rooms and staff are great. Only downside is if your room is at the front of the hotel expect late night noise from the pubs across the road at weekends.
Always enjoy staying at The Swan. Rooms and staff are great. Only downside is if your room is at the front of the hotel expect late night noise from the pubs across the road at weekends.
8
Wayne
1 dic 2023
·
Se alojó 1 noche
Nice hotel and convenient for town
Nice hotel and convenient for town
8
claire
23 sept 2023
·
Se alojó 1 noche
Staff were brilliant. If the kitchen was finished and they were serving meals I would have given a higher mark. Carpark was good and hotel very central so ideal for traveling around.
Staff were brilliant. If the kitchen was finished and they were serving meals I would have given a higher mark. Carpark was good and hotel very central so ideal for traveling around.
10
Verona
7 abr 2024
·
Se alojó 1 noche
Just last week, my entire family had the pleasure of staying at the luxurious Swan Hotel in Stafford and I must say, our experience was nothing short of exceptional. Our family of four had the pleasure of booking both a twin and double room, which were both impeccably clean and provided ample space for us to relax and enjoy our stay. The hotel staff were friendly and attentive, making sure that all of our needs were met during our stay. The hotel's prime location, nestled in the heart of Stafford, makes it the perfect base for exploring the charming town. With an abundance of shops, restaurants, and historic landmarks just a short walk away, you'll have endless opportunities to immerse yourself in the local culture and experience all that this beautiful town has to offer. Although we did not take advantage of the hotel's restaurant for dinner, we did thoroughly enjoy the delicious breakfast options during our stay at the hotel. Based on our overall experience, I can confidently say that our stay at the Swan Hotel in Stafford was nothing short of excellent, and I would highly recommend it to any families in search of a comfortable and convenient place to stay. We will be booking again.
Just last week, my entire family had the pleasure of staying at the luxurious Swan Hotel in Stafford and I must say, our experience was nothing short of exceptional. Our family of four had the pleasure of booking both a twin and double room, which were both impeccably clean and provided ample space for us to relax and enjoy our stay. The hotel staff were friendly and attentive, making sure that all of our needs were met during our stay. The hotel's prime location, nestled in the heart of Stafford, makes it the perfect base for exploring the charming town. With an abundance of shops, restaurants, and historic landmarks just a short walk away, you'll have endless opportunities to immerse yourself in the local culture and experience all that this beautiful town has to offer. Although we did not take advantage of the hotel's restaurant for dinner, we did thoroughly enjoy the delicious breakfast options during our stay at the hotel. Based on our overall experience, I can confidently say that our stay at the Swan Hotel in Stafford was nothing short of excellent, and I would highly recommend it to any families in search of a comfortable and convenient place to stay. We will be booking again.
8
Robert
7 feb 2025
·
Se alojó 1 noche
Nice hotel, great location with good parking
Nice hotel, great location with good parking
8
Eleanor
25 ago 2025
·
Se alojó 2 noches
Friendly staff, good food and comfortable room.and bed. The location was central for us for visiting Birmingham and the Peak District
Friendly staff, good food and comfortable room.and bed. The location was central for us for visiting Birmingham and the Peak District
10
Susan
5 sept 2024
·
Se alojó 3 noches
I was on a remembrance and family/friends visit. The Swan is ideally located in the centre of Stafford and is a lovely old coaching inn. I decided to visit by rail and the hotel is only a 10 minute walk, through the park, from the railway station. The staff were friendly, professional and very pleasant. The only slight downside was that some of the furniture in my room was chipped. However, I understand there is a refurbishment planned in the near future. An easy to use car park is located at the back of the hotel and parking is free to all guests and anyone using the hotel facilities. I would have no hesitation in visiting The Swan again sometime.
I was on a remembrance and family/friends visit. The Swan is ideally located in the centre of Stafford and is a lovely old coaching inn. I decided to visit by rail and the hotel is only a 10 minute walk, through the park, from the railway station. The staff were friendly, professional and very pleasant. The only slight downside was that some of the furniture in my room was chipped. However, I understand there is a refurbishment planned in the near future. An easy to use car park is located at the back of the hotel and parking is free to all guests and anyone using the hotel facilities. I would have no hesitation in visiting The Swan again sometime.
10
Mark
9 jun 2024
·
Se alojó 1 noche
Exceptional value, our room was very clean comfortable and modern. It was however somewhat noisy, there must be a night club very close by and the base from the music could clearly be heard. We had a lovely meal in the hotel restaurant, which is again is modern and stylish. Our evening meal and breakfast wete both excellent, An added bonus of a band on in the lovely outdoors area at the rear of the hotel. All the staff were welcoming and friendly. The hotel has plenty of guest parking.
Exceptional value, our room was very clean comfortable and modern. It was however somewhat noisy, there must be a night club very close by and the base from the music could clearly be heard. We had a lovely meal in the hotel restaurant, which is again is modern and stylish. Our evening meal and breakfast wete both excellent, An added bonus of a band on in the lovely outdoors area at the rear of the hotel. All the staff were welcoming and friendly. The hotel has plenty of guest parking.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno y las comidas en el restaurante suelen ser elogiados por su calidad y precio. Los informes de servicio lento y alguna inconsistencia, incluyendo artículos limitados o fríos y un cierre de cocina temprano, sugieren experiencias variables.
Reseñas de huéspedes relacionadas
10
Julie
20 ene 2025
·
Se alojó 1 noche
We were very well looked after from the minute we stepped through the door. Bar staff, restaurant staff and reception were very friendly and welcoming. The quality of the food in the hotel restaurant. We had Sunday lunch and breakfast the following morning. Everything was freshly cooked, well presented and of the very highest quality. Our room was spotless and spacious. Toiletries that were provided were exceptional! These are available to purchase at reception for anyone wanting to take some home. The hotel is very relaxing, we had total peace and quiet in our room. We will definitely return to this hotel. We had the perfect weekend.
We were very well looked after from the minute we stepped through the door. Bar staff, restaurant staff and reception were very friendly and welcoming. The quality of the food in the hotel restaurant. We had Sunday lunch and breakfast the following morning. Everything was freshly cooked, well presented and of the very highest quality. Our room was spotless and spacious. Toiletries that were provided were exceptional! These are available to purchase at reception for anyone wanting to take some home. The hotel is very relaxing, we had total peace and quiet in our room. We will definitely return to this hotel. We had the perfect weekend.
10
David
8 ago 2023
·
Se alojó 1 noche
Great location, well appointed room, helpful staff, good breakfast.
Great location, well appointed room, helpful staff, good breakfast.
10
Christine
22 sept 2024
·
Se alojó 2 noches
Had a fantastic two night stay here - the hotel is a wonderful old building with lots of old features that make it quite unique. Staff to call out are Jason and Catherine who both went the extra mile to help make our stay seamless. We had dinner one night which was very tasty, the ambience is a nice buzzy atmosphere. Breakfast is a very varied menu to suit everyone and was very tasty too! The only issue was trying to find the carpark as it's not particularly well sign posted.
Had a fantastic two night stay here - the hotel is a wonderful old building with lots of old features that make it quite unique. Staff to call out are Jason and Catherine who both went the extra mile to help make our stay seamless. We had dinner one night which was very tasty, the ambience is a nice buzzy atmosphere. Breakfast is a very varied menu to suit everyone and was very tasty too! The only issue was trying to find the carpark as it's not particularly well sign posted.
10
Gary
27 jun 2025
·
Se alojó 1 noche
Checkin was qick and simple, very friendly staff. Room was great, tidy, comfortable and cosy. Little additions in room were more than expected. The bar, restaraunt were friendly and great looking. The food was exeptional and fair price. Breakfast was amazing, I would highly recommend this hotel.
Checkin was qick and simple, very friendly staff. Room was great, tidy, comfortable and cosy. Little additions in room were more than expected. The bar, restaraunt were friendly and great looking. The food was exeptional and fair price. Breakfast was amazing, I would highly recommend this hotel.
8
Catherine
30 sept 2024
·
Se alojó 1 noche
Charming bar and restaurant area - excellent quality breakfast Sadly no food available after 8 pm and this was not communicated in advance - very disappointing after a long journey!
Charming bar and restaurant area - excellent quality breakfast Sadly no food available after 8 pm and this was not communicated in advance - very disappointing after a long journey!
10
Sadie
1 ene 2026
·
Se alojó 1 noche
Amazing breakfast, kind and welcoming staff.
Amazing breakfast, kind and welcoming staff.
6
Hanna
22 dic 2025
·
Se alojó 1 noche
- [ ] A little disappointing. Super busy on arrival which is expected for a Sunday before Christmas. Check in was fine, once you got someone’s attention. Room was nice. Spacious and well appointed. But for dinner, no one knew where our booking was for, no one came to tend to us so we moved tables. Twice. Ordered at the bar and mains were lovely. Hot and quick to come. We then waited over 45 minutes for (terrible) deserts (which was an un set chocolate mousse which was more like a flat, gritty angel delight, and a ‘Christmas pudding’ splodge the shape of a sausage roll with the texture of jam). By this time the place was empty. Seemed there wasn’t enough staff to cover the many areas of service. And if there was, they weren’t organised at all. Rather cheeky when 10% is automatically added to the bill for service! Sad as the place is lovely, busy, very dog friendly and the food was great. May just be bad timing, as it was the busiest place by far in the town centre. Plus, it was a completely different story thw next morning, with attentive, friendly service, good food and a lovely atmosphere.
- [ ] A little disappointing. Super busy on arrival which is expected for a Sunday before Christmas. Check in was fine, once you got someone’s attention. Room was nice. Spacious and well appointed. But for dinner, no one knew where our booking was for, no one came to tend to us so we moved tables. Twice. Ordered at the bar and mains were lovely. Hot and quick to come. We then waited over 45 minutes for (terrible) deserts (which was an un set chocolate mousse which was more like a flat, gritty angel delight, and a ‘Christmas pudding’ splodge the shape of a sausage roll with the texture of jam). By this time the place was empty. Seemed there wasn’t enough staff to cover the many areas of service. And if there was, they weren’t organised at all. Rather cheeky when 10% is automatically added to the bill for service! Sad as the place is lovely, busy, very dog friendly and the food was great. May just be bad timing, as it was the busiest place by far in the town centre. Plus, it was a completely different story thw next morning, with attentive, friendly service, good food and a lovely atmosphere.
10
Glen
8 abr 2025
·
Se alojó 1 noche
Nice clean rooms with comfortable beds and pillows. Great pub food as well
Nice clean rooms with comfortable beds and pillows. Great pub food as well
10
Jacqueline
28 sept 2025
·
Se alojó 2 noches
The restaurant, food, accommodation and the Staff were excellent. Friendly and welcoming, could not fault our stay at all. Hopefully will be able to revisit again soon
The restaurant, food, accommodation and the Staff were excellent. Friendly and welcoming, could not fault our stay at all. Hopefully will be able to revisit again soon
4
Stephen
8 feb 2025
·
Se alojó 2 noches
Good bedroom and central position. Evening meal involved microwaved food which was just about edible. Breakfast food better quality however 90 minute wait for cooked breakfast one day. Second day 30 minutes and run out of some of the food. It good enough for a hotel with this rating.
Good bedroom and central position. Evening meal involved microwaved food which was just about edible. Breakfast food better quality however 90 minute wait for cooked breakfast one day. Second day 30 minutes and run out of some of the food. It good enough for a hotel with this rating.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Yves
hace 4 semanas
·
Se alojó 1 noche
Merci beaucoup pour votre accueil. Et surtout pour votre petit déjeuner. A bientôt.
Merci beaucoup pour votre accueil. Et surtout pour votre petit déjeuner. A bientôt.
8
David
7 ago 2026
·
Se alojó 2 noches
Another good visit and stay at The Swan Hotel in Stafford. Very clean and comfortable. Good parking. Great location. Two minor niggles. 1). No complimentary bottle of water. 2). No shelf in shower in which to put shampoo and soap bottles. Pleased when I popped in a day after my two day visit had ended to inquire about an Apple plug and cable I’d mislaid. Staff had found it in my room and kept it back in case the owner (me in this instance) returned to ask about it.
Another good visit and stay at The Swan Hotel in Stafford. Very clean and comfortable. Good parking. Great location. Two minor niggles. 1). No complimentary bottle of water. 2). No shelf in shower in which to put shampoo and soap bottles. Pleased when I popped in a day after my two day visit had ended to inquire about an Apple plug and cable I’d mislaid. Staff had found it in my room and kept it back in case the owner (me in this instance) returned to ask about it.
10
Dora
18 jul 2026
·
Se alojó 1 noche
Beautiful room very clean and well maintained. Staff could not be more friendly and helpful. Ideally situated and a real bonus to have parking. Definitely recommend.
Beautiful room very clean and well maintained. Staff could not be more friendly and helpful. Ideally situated and a real bonus to have parking. Definitely recommend.
10
Frank
11 jun 2026
·
Se alojó 1 noche
Nice, central location. Novel interiors, as historic. The bar has an excellent range of cocktails, etc. Restaurant is very good.
Nice, central location. Novel interiors, as historic. The bar has an excellent range of cocktails, etc. Restaurant is very good.
10
Richard
7 jun 2026
·
Se alojó 1 noche
Very good and clean room. Excellent breakfast.
Very good and clean room. Excellent breakfast.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:00
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-06: NO DATA
- 2026-09-07: 124.07854537545775USD
- 2026-09-08: NO DATA
- 2026-09-09: NO DATA
- 2026-09-10: 121.98120200381469USD
- 2026-09-11: 121.05341796011352USD
- 2026-09-12: 154.41940962927245USD
- 2026-09-13: 111.93365317401123USD
- 2026-09-14: 171.85872280242918USD
- 2026-09-15: 162.79891835778807USD
- 2026-09-16: NO DATA
- 2026-09-17: 166.28838135424803USD
- 2026-09-18: 124.31044703045653USD
- 2026-09-19: 200.99359377026366USD
- 2026-09-20: 99.34298391110228USD
- 2026-09-21: 125.51846294668579USD
- 2026-09-22: NO DATA
- 2026-09-23: NO DATA
- 2026-09-24: 156.1854851993408USD
- 2026-09-25: 128.16306973965453USD
- 2026-09-26: NO DATA
- 2026-09-27: 101.77036198956299USD
- 2026-09-28: 181.75044926239013USD
- 2026-09-29: 190.22319414843747USD
- 2026-09-30: 183.32219264721678USD
- 2026-10-01: 116.7770187290039USD
- 2026-10-02: 245.57774039703366USD
- 2026-10-03: 175.0790340368042USD
- 2026-10-04: 138.13791920590208USD
- 2026-10-05: 164.44526841101072USD
- 2026-10-06: 180.93951647149657USD
- 2026-10-07: 177.90289199999998USD
- 2026-10-08: 154.62142426098632USD
- 2026-10-09: 187.66499270031736USD
- 2026-10-10: 212.78533295599362USD
- 2026-10-11: 122.19417254937743USD
- 2026-10-12: 156.48575707946776USD
- 2026-10-13: 177.32807467712402USD
- 2026-10-14: 180.57187681018064USD
- 2026-10-15: 155.7026975527954USD
- 2026-10-16: 160.5143397491455USD
- 2026-10-17: 175.0790340368042USD
- 2026-10-18: 101.48824942575072USD
- 2026-10-19: 166.5153772437744USD
- 2026-10-20: 181.75044926239013USD
- 2026-10-21: 181.75044926239013USD
- 2026-10-22: 145.0630059752197USD
- 2026-10-23: 136.91024474304197USD
- 2026-10-24: 170.01993899761962USD
- 2026-10-25: 135.15859372027586USD
- 2026-10-26: 168.7860458338623USD
- 2026-10-27: 177.0577519185791USD
- 2026-10-28: 171.9217082180786USD
- 2026-10-29: 149.88547101763916USD
- 2026-10-30: 159.3357495545654USD
- 2026-10-31: 160.5143397491455USD
- 2026-11-01: 99.14152816406249USD
- 2026-11-02: 150.2963488361206USD
- 2026-11-03: 164.35283066015623USD
- 2026-11-04: 169.96463602844236USD
- 2026-11-05: 137.206152USD
- 2026-11-06: 149.996556USD
La recepción está abierta todos los días hasta las 23:00.Si tienes previsto llegar después de las 22:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
- No se garantiza la disponibilidad de habitaciones sin ruidos.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: detector de monóxido de carbono, extintor, detector de humo y botiquín de primeros auxilios.
- Este alojamiento permite mascotas solo en determinadas habitaciones y tiene otras restricciones sobre las mascotas (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
- Desayuno a la carta: 13.50 GBP por adulto y 8 GBP por menor (precio aproximado)
- Mascotas: 15 GBP por alojamiento, por noche
- No se cobran tasas por los animales de servicio
- Cuna (cama para bebé): 5.0 GBP por noche.
- Cama adicional: 10.0 GBP por noche
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de habitaciones
Servicio de tintorería
Servicio de limpieza
Servicios
Servicio de tintorería
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Actividades
Muebles de exterior
Terraza
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Habitaciones antialérgicas disponibles
Habitación familiar
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
Internet
WiFi gratuito