LEGOLAND Castle Hotel

Pool was close on repair

Really great experience. Park easy, food delicious, convenience in the park

Habitación muy padre, pero estábamos alado de un cuarto de servicio y en la madrugada había ruido El personal muy amable, la comida rica, la cercanía al parque excepcional Cuando llegamos no había nadie para el check in y nos tardamos un poco Deberían de promover las áreas que tienen, que están muy padres, por ejemplo: nos dimos cuenta que había un jardín muy padre para los niños el día que nos íbamos porque nadie nos Fui cuenta que había un Kari Don

Nice

Cool dance party room for the kids in hotel

Themed rooms were great. My kid enjoyed the activities in the hotel. The breakfast was excellent. Overall an excellent experience. Only minor suggestion is the check in experience. It would be good to have check in a bit sooner than 4pm.

It was a great family experience. Buffet wasn’t anything to write home about but being walking distance to legoland plus the nice Lego decor all over the place was worth it for me and the kids.

Amazing property.! Loved our stay.! So friendly and perfect for a family with littles.

Muy amables, hablan español y accividades para hacer en el hotel

We got a second floor room and the elevators were down upon our arrival had to bring all our belongings and 2 toddlers up two flights of crowded stairways as all guests were forced to move trough floors via stairs staff was trying to help everyone but it was first come first serve we had to wait for the rest of our luggage until the elevators were back in operation and this took about 3 hours from our stay

Clean rooms staff was very nice

I would like to report to you that our stay at the Legoland Hotel on November 25th was extremely disappointing. This was our first time visiting Legoland and staying at your hotel, but the experience was far below expectations. We were honestly shocked by how poor everything was. The air conditioning was malfunctioning. We set the temperature to the lowest setting, yet the room was still extremely hot. We have two babies—one is 1 year old and the other is 2—and they are very sensitive to heat and stuffiness. The room never cooled down at all; it was hot and suffocating. Both of my children were so uncomfortable that they kept crying throughout the night. The towels were dirty, with visible stains on them. It seemed like they had been used before and were not replaced with clean ones. The baby crib you provided was broken. Because it was damaged, my baby couldn’t hold on properly while standing and ended up falling and hurting her mouth. Aren’t the cribs you provide supposed to be checked for safety? This was extremely dangerous. The bathtub was clearly not cleaned. We originally planned to let our babies take a bath, but the tub had obvious dirt on it, which showed it was not cleaned at all. This is completely unsanitary. The toilet was also sometimes clogged and required several flushes to work properly. We already went downstairs to report these issues to the staff, but no one was able to assist us. The entire stay was extremely unpleasant. On top of that, in the middl

Room was very clean staff was super friendly I enjoyed everything !! Breakfast was delicious everything 10/10

Over all our son enjoyed the stay because of the activities and park.But as parents,the hotel room has smell.The bathroom stinks. The carpet needs to have a deep clean.

Clean room , the staff was amazing and it was adult friendly as well ☺️

La habitación un poco sucia, mantenía un olor extraño

Limpieza, atención y decoracion

Very clean a lot of things to do very cute. Overall, my son loved it. We went for his birthday.

We got food poisoning- once from each restaurant. We should’ve learned the first time but then decided to try the other restaurant because bricks is supposed to be good… food poisoning there too. Generally dirty in our room, needs a good deep clean. Staff was great except for one was quite rude. Quite a few ‘out of order’ signs around the hotel. Arcade game stole $5 and when we told a staff member, they sent us off to find another staff member which we never found so just ate it. My son loves Legos so this was still a great stay- but would definitely try castle hotel instead next time. Food there was good, and they look more clean and new.

Very clean, good spacious bathroom

Room is fun and my kids enjoyed it. However, several items throughout the room seemed worn or broken. A piece of the window sill was broken off and loose and some of the bathroom trim were falling apart. Our room faced the aquarium, and for some reason inconsiderate workers were using the dumpster nearby at 2am. Nothing like the loud banging of tossing heavy items in the dumpster to keep you up at night. For the cost, the experience is not worth it.

Room was older. Bathtub faucet was loose

Really great experience. Park easy, food delicious, convenience in the park

Each day the TV that was inside of the Bunk Bed room area, did not work. Was told that the TV would be fixed and never was. The water to the entire property was shut off without notice, we had to wait for over an hour for the water to be shut back on which delayed our early entry into the park and our breakfast reservation. Was told that their would be building blocks inside of the room, those were never there until we requested them. Was told when booking that we would have a nightly treasure hunt and Legos would be inside of the lock box. That did not happen. When asking castle staff about park or hotel information they were not knowledgeable at all. This happened throughout the entire castle and stay. The staff encourage you to collect badges for the lanyards they give you at check in, but when you ask different staff members they tell you no but ask another associate, and each associateits the same response to the point where we just stopped asking. When trading your minifigures the selection is from what ever another hotel guest has turned in so there is not a great selection to choose from. On two separate days housekeeping came inside of the room after being told that we were coming to the door. Both days they neber announced themselves, the just entered the room. Before arriving to the door to allow them to come in.

I would like to report to you that our stay at the Legoland Hotel on November 25th was extremely disappointing. This was our first time visiting Legoland and staying at your hotel, but the experience was far below expectations. We were honestly shocked by how poor everything was. The air conditioning was malfunctioning. We set the temperature to the lowest setting, yet the room was still extremely hot. We have two babies—one is 1 year old and the other is 2—and they are very sensitive to heat and stuffiness. The room never cooled down at all; it was hot and suffocating. Both of my children were so uncomfortable that they kept crying throughout the night. The towels were dirty, with visible stains on them. It seemed like they had been used before and were not replaced with clean ones. The baby crib you provided was broken. Because it was damaged, my baby couldn’t hold on properly while standing and ended up falling and hurting her mouth. Aren’t the cribs you provide supposed to be checked for safety? This was extremely dangerous. The bathtub was clearly not cleaned. We originally planned to let our babies take a bath, but the tub had obvious dirt on it, which showed it was not cleaned at all. This is completely unsanitary. The toilet was also sometimes clogged and required several flushes to work properly. We already went downstairs to report these issues to the staff, but no one was able to assist us. The entire stay was extremely unpleasant. On top of that, in the middl

Habitación muy padre, pero estábamos alado de un cuarto de servicio y en la madrugada había ruido El personal muy amable, la comida rica, la cercanía al parque excepcional Cuando llegamos no había nadie para el check in y nos tardamos un poco Deberían de promover las áreas que tienen, que están muy padres, por ejemplo: nos dimos cuenta que había un jardín muy padre para los niños el día que nos íbamos porque nadie nos Fui cuenta que había un Kari Don

Limpieza, atención y decoracion

Themed rooms were great. My kid enjoyed the activities in the hotel. The breakfast was excellent. Overall an excellent experience. Only minor suggestion is the check in experience. It would be good to have check in a bit sooner than 4pm.

It was a great family experience. Buffet wasn’t anything to write home about but being walking distance to legoland plus the nice Lego decor all over the place was worth it for me and the kids.

Very clean, good spacious bathroom

The staff was great! Odd that the self check-in didn't work well so we had to wait to be helped by someone.

The castle hotel had great staff. They were welcoming and always there to support any additional needs as it arise. Each time I reached out they were there to help. The room was clean and organized.

Each day the TV that was inside of the Bunk Bed room area, did not work. Was told that the TV would be fixed and never was. The water to the entire property was shut off without notice, we had to wait for over an hour for the water to be shut back on which delayed our early entry into the park and our breakfast reservation. Was told that their would be building blocks inside of the room, those were never there until we requested them. Was told when booking that we would have a nightly treasure hunt and Legos would be inside of the lock box. That did not happen. When asking castle staff about park or hotel information they were not knowledgeable at all. This happened throughout the entire castle and stay. The staff encourage you to collect badges for the lanyards they give you at check in, but when you ask different staff members they tell you no but ask another associate, and each associateits the same response to the point where we just stopped asking. When trading your minifigures the selection is from what ever another hotel guest has turned in so there is not a great selection to choose from. On two separate days housekeeping came inside of the room after being told that we were coming to the door. Both days they neber announced themselves, the just entered the room. Before arriving to the door to allow them to come in.

Room was very clean staff was super friendly I enjoyed everything !! Breakfast was delicious everything 10/10

Habitación muy padre, pero estábamos alado de un cuarto de servicio y en la madrugada había ruido El personal muy amable, la comida rica, la cercanía al parque excepcional Cuando llegamos no había nadie para el check in y nos tardamos un poco Deberían de promover las áreas que tienen, que están muy padres, por ejemplo: nos dimos cuenta que había un jardín muy padre para los niños el día que nos íbamos porque nadie nos Fui cuenta que había un Kari Don

Clean rooms, staff was so welcoming. All staff was helpful. Such a beautiful experience for our family. Love the music in the elevator for the kids.

Themed rooms were great. My kid enjoyed the activities in the hotel. The breakfast was excellent. Overall an excellent experience. Only minor suggestion is the check in experience. It would be good to have check in a bit sooner than 4pm.

Shouldn't charge for early check in. Seems like the resort made me wait until exactly almost 4:00 PM to check in, which was annoying. I understand if rooms aren't ready, but it seems like rooms were ready.

Friendly and kind staffs

We got a second floor room and the elevators were down upon our arrival had to bring all our belongings and 2 toddlers up two flights of crowded stairways as all guests were forced to move trough floors via stairs staff was trying to help everyone but it was first come first serve we had to wait for the rest of our luggage until the elevators were back in operation and this took about 3 hours from our stay

What a great stay, concept and hotel. The guest services was great, very attentive and was prompt on requests. I appreciate how they cater the whole hotel on kids and Lego enthusiasts (my wife). The proximity to the park is hard to beat and quite convenient. Would definitely do it again and try out the other hotel next time!

Really great experience. Park easy, food delicious, convenience in the park

Habitación muy padre, pero estábamos alado de un cuarto de servicio y en la madrugada había ruido El personal muy amable, la comida rica, la cercanía al parque excepcional Cuando llegamos no había nadie para el check in y nos tardamos un poco Deberían de promover las áreas que tienen, que están muy padres, por ejemplo: nos dimos cuenta que había un jardín muy padre para los niños el día que nos íbamos porque nadie nos Fui cuenta que había un Kari Don

It was a great family experience. Buffet wasn’t anything to write home about but being walking distance to legoland plus the nice Lego decor all over the place was worth it for me and the kids.

This was one of the best experiences ever! The staff were so friendly and helpful. The buffet had so many options for both dinner and breakfast.

What a great stay, concept and hotel. The guest services was great, very attentive and was prompt on requests. I appreciate how they cater the whole hotel on kids and Lego enthusiasts (my wife). The proximity to the park is hard to beat and quite convenient. Would definitely do it again and try out the other hotel next time!

Really great experience. Park easy, food delicious, convenience in the park

Room was very clean staff was super friendly I enjoyed everything !! Breakfast was delicious everything 10/10

Food was replenish quick!! The only down side was beverage, empty coffee and watery sods

Character Breakfast food was cold.

Themed rooms were great. My kid enjoyed the activities in the hotel. The breakfast was excellent. Overall an excellent experience. Only minor suggestion is the check in experience. It would be good to have check in a bit sooner than 4pm.

It was a great family experience. Buffet wasn’t anything to write home about but being walking distance to legoland plus the nice Lego decor all over the place was worth it for me and the kids.

We had a fun time at the resort and park. I feel the disappointing part was the lack of good dinner options…. Everything seemed more on the unhealthy side. Also, it was my daughter’s birthday and she felt that Disneyland made her feel more special on her day.