Princesa Garden Island Resort and Spa

Poolen var sliten och smutsig.

We had a wonderful and relaxing stay! We were a group of 14 guests, and everything exceeded our expectations—from the food to the venue and especially the private dinner experience. Special thanks to Operations Manager Jobeth, Banquet Captain Alvin, F&B Manager Armie, Wendell (Audio Visual Technician), Catherine, and Marinelle (HTU OJT). The entire team was consistently helpful, attentive, and welcoming throughout our stay. Highly recommended, and definitely worth every penny!

Pratique, facile d’acces au centre ville, restos plage …

This was one of the most frustrating hotel stays I’ve had, and I couldn’t get out of there fast enough. Service was consistently poor from start to finish. There were lines for everything, and the front desk always seemed backed up and disorganized. Even something simple like coordinating our one complimentary meal at the restaurant turned into a 30-minute wait while staff tried to sort it out. Transportation was another headache — both of our shuttles to and from the resort were mishandled, adding unnecessary stress to the trip. The room itself was disappointing. It wasn’t clean, there were paint drippings all over the screens, and the shower floor actually sloped toward the bathroom door instead of the drain, so we had to rush showers to avoid flooding the bathroom. On top of that, construction noise with jackhammers made it hard to relax, and our deck opened directly toward a pool full of screaming kids, which meant constant noise. Overall, the property felt poorly managed and disorganized, and the experience fell far below expectations. I would not return. I had more but you get the point.

First they gave me wrong room than gave me a the right room but 1sth night wasn't very good.