Ancasa Royale, Pekan Pahang

Room is spacious and room service calls were attended promptly. Thank you. Buffet breakfast is RM35. Salad not fresh. Nice to have a gym. One machine out of order and dumbbells have missing piece. It was locked even though was operating hours. Had to call personnel to unlock.

I love the sceneryy and the room. Spacious and scenic

Booked a suite room for my 1 night stay. Merely less than half an hour after check-in, I was stuck inside the room & unable to get out as the door latch was faulty. The metal piece was already crooked & wooden panel at the door was semi detached from door panel (the whole door was loose and couldn't close fully). 3 maintenance guys came, unable to solve the issue from outside so I had to help them to unscrew the latch from inside. Pretty sure the same thing happened to previous guest who had stayed in the same room. When I highlighted the issue to front desk, they claimed it had not happened before. How do you explain the crooked latch & loose wooden panel? The staff could've offered to change another room for me but they did not, and I had to wait for them to change to the new latch. As a result I was late for dinner appointment. This should not have happened from 1st place, what happen if there's fire?

Check in smooth,my rooms is clean, only my child's room the tv remote not function,the breakfast was moderate,not so many choices,but the taste is good.The pool was great.