Island Inn

The room? Every surface seemed to have a slight "flypaper" quality to it. A puddle of water was waiting for me on the bathroom counter, and the shower ceiling featured a water-damaged hole that looked like the entrance to a low-budget horror movie. The fan/light fixture was missing its cover, revealing a dust collection impressive enough to qualify as a small wildlife habitat. The front desk experience was frustrating. Communication was difficult, and despite my best efforts, every conversation felt like a game of telephone that neither of us was winning. Friendly greetings, a welcome, or even a simple "thank you" never seemed to make an appearance. The lobby had an aroma that can only be described as "memorable"—a unique blend of mystery, regret, and something that probably shouldn't have been indoors. Calling this a hotel feels generous. It had more of a "last-resort stopover" vibe than a place intended for travelers seeking comfort. And breakfast? There wasn't one. No pastries. No cereal. No coffee. Not even the illusion of coffee. The breakfast area was as empty as my hopes after checking in.

We booked three rooms at this hotel while attending a wedding in town, and unfortunately our experience was extremely disappointing. Upon check-in, the rooms already appeared run down and not very clean, but we tried to make the best of it after a long day of traveling. When we pulled back the sheets to go to bed, we found live bugs crawling in the beds in two of the rooms. In addition, there was mold in the bathroom, dirt, mud, and hair in the showers, and even cockroaches in one of the bathrooms. Several safety and maintenance issues were also present, including missing light fixtures, missing smoke detectors, non-functioning door locks, and a broken, poorly patched door frame that appeared to have previously been kicked in or broken into. Because we did not feel safe or comfortable staying there, we left the property at 1:00 AM to find cleaner and safer accommodations elsewhere. The following morning, we returned to speak with management and request a refund. Instead of addressing our concerns professionally, ownership became irate and insisted there was nothing wrong with the rooms. We were offered different rooms, but after seeing the condition of all three rooms we originally booked, we declined and requested a refund, which was denied. We have photos documenting the condition of the rooms and are willing to provide them upon request.

Friendly service!

Ok

The gentleman staff that i talked to was very nice and helpful. The young lady that checked us in seemed very unintetested in assisting us with check in, was not friendly, and did not honor the price i booked the rooms for online. Would stay again as long as i did not jave to deal with the young lady again.