Fairmont El San Juan Hotel

Clean beach, good restaurants

No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests.

The first room assigned to us looked out on the rooftop mechanical equipment and ducts for the casino. We had to insist on a room change. The bedding was great. Very good quality. The rest of the facilities were 4 stars. The en Good tire staff were 4 stars as well. I will say that the hall carpeting on the guest floors needs updating. It was clean but it had a aged smell to it.

Love this place

The hotel is darky, dingy and smells horrible. Needs to completely be redone. The staff is aware and has stopped caring. It’s awful and definitely not worth the price tag.