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Fairmont El San Juan Hotel

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Business Center

  • Room Service

  • Valet Parking

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Property description

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 outdoor pools are a perfect way to relax and recharge. This resort also features complimentary wireless inter...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Fairmont El San Juan Hotel draws guests with its lively beachfront setting, multiple pools, and nightly entertainment, while feedback consistently notes convenient Isla Verde location near the airport and walkable dining, creating an easy, activity-packed base for San Juan trips.

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Facilities

Good

Cleanliness

Mixed

Rooms

Dated

Service

Inconsistent

Location

Convenient

Dining

Inconsistent

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10

Robert

IAN-logo

12 Apr 2026

·

Stayed 3 nights

Clean beach, good restaurants
Clean beach, good restaurants
6

Patricia

IAN-logo

19 Mar 2026

·

Stayed 4 nights

No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests.
No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests.
8

PETER

IAN-logo

17 Mar 2026

·

Stayed 3 nights

The first room assigned to us looked out on the rooftop mechanical equipment and ducts for the casino. We had to insist on a room change. The bedding was great. Very good quality. The rest of the facilities were 4 stars. The en Good tire staff were 4 stars as well. I will say that the hall carpeting on the guest floors needs updating. It was clean but it had a aged smell to it.
The first room assigned to us looked out on the rooftop mechanical equipment and ducts for the casino. We had to insist on a room change. The bedding was great. Very good quality. The rest of the facilities were 4 stars. The en Good tire staff were 4 stars as well. I will say that the hall carpeting on the guest floors needs updating. It was clean but it had a aged smell to it.
10

Denise

IAN-logo

4 Mar 2026

·

Stayed 3 nights

Love this place
Love this place
2

Lilly

IAN-logo

2 Mar 2026

·

Stayed 3 nights

The hotel is darky, dingy and smells horrible. Needs to completely be redone. The staff is aware and has stopped caring. It’s awful and definitely not worth the price tag.
The hotel is darky, dingy and smells horrible. Needs to completely be redone. The staff is aware and has stopped caring. It’s awful and definitely not worth the price tag.
6063 Isla Verde Avenue, Isla Verde, Carolina, San Juan (and vicinity), Puerto Rico

Location

A stay at Fairmont El San Juan Hotel places you in the heart of Carolina, a 5-minute drive from The Mall of San Juan and 6 minutes from Museo de Arte de Puerto Rico. This beach resort is 5.8 mi (9.4 km) from Plaza las Americas and 5.9 mi (9.5 km) from Puerto Rico Convention Center.

Isla Verde Beach(0.3 Miles)

Pine Grove Beach(0.5 Miles)

Carolina Beach(0.5 Miles)

Balneario de Carolina(1 Miles)

Barbosa Park(2.2 Miles)

Calle Loiza(2.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 27.85 per day, which includes in/out privileges. Valet parking is also offered at a fee of USD 33.45 per day, with in/out privileges as well.

A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately USD 41.74 for adults and USD 20.33 for children.

Pets are allowed at the property with a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 4:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

The property is located in the heart of Carolina, just a 5-minute drive from The Mall of San Juan and 6 minutes from Museo de Arte de Puerto Rico. Isla Verde Beach is only 0.4 km away, while the preferred airport, Luis Munoz Marin Intl. Airport, is approximately 4.6 km from the hotel.

Yes, the property features 4 outdoor swimming pools, which are available seasonally. Specific operational hours are not provided.

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Rollaway beds are available for a fee of USD 50.00 per night. Advance request or confirmation may be required for availability.

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