VESUCHARME SUITE Luxury Room

Excelente anfitriones!! Muy atentos y pendientes de mis necesidades!! Definitivamente me quedaría aquí nuevamente

Todo excelente, el cuarto muy bonito, comodo y de facil acceso, cerca de atracciones principales en napoles. Enfrente de la terminal de trenes. Excelentes anfitrionas.

Do not stay here. Located in a very sketchy area. We nonetheless held hope and checked in. Sent our passport photos, and gave the deposit. Finally we get the code to go in. The place is surface level clean. No mattress protection, and the mattress is filthy. No pillow protectors, and the pillows are filthy. We immediately booked another place and left. The owner told me I was a liar, and will not refund anything. Not even the deposit. When I contacted hotels.com, they gave a made up reason. This is what I got: "We have received an update from the property regarding your refund. According to the property, there was an incident involving an attempt to bring unauthorized persons into the room. They consider this a serious violation of their house rules and regulations. The property further explained that, due to this situation, their on-site staff had to intervene immediately to remove the unauthorized individuals. They advise that the costs associated with this “extraordinary intervention” were covered by withholding the security deposit, which is why they have decided not to return it." This is all false. Fraud, plain and simple.

Glimrende beliggenhet, flott rom, rent og pent. Anbefales.

The location of this property was great as it is right next to the train station. Instructions to check-in were easy to follow. They also helped us store our luggage overnight. The bed was good and the amenities as well. I would easily stay here again.