Name: Grand Hotel Imperiale & Resort
Address: Via Regina 24 - 26, Moltrasio, Lombardía, IT
Rating: 8.35

Opiniones de los huéspedes

Las opiniones sobre el Grand Imperiale Resort & Spa destacan las impresionantes vistas al lago, una piscina pintoresca con acceso directo al lago y la cercanía a la terminal de ferris, al tiempo que señalan áreas anticuadas y cargos adicionales por servicios como el spa y el estacionamiento en el establecimiento.

Muchos huéspedes elogian al personal amable y a la excelente ayuda del conserje, pero otros describen interacciones groseras o desorganizadas en la recepción y una resolución lenta de los problemas. La calidad de las habitaciones varía desde espacios hermosos y cómodos con vistas al lago hasta habitaciones más pequeñas o anticuadas, con informes de paredes delgadas, control de clima poco fiable y problemas ocasionales con el agua caliente. Las opiniones sobre la limpieza varían mucho, desde estancias impecables hasta preocupantes informes de plagas, ropa de cama manchada y áreas exteriores descuidadas. En general, espere una estancia pintoresca y centrada en el lago con excelentes vistas y acceso a la piscina, pero confirme qué está incluido y el tipo de habitación que reserva.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

La piscina junto al lago y el acceso directo al lago son aspectos destacados frecuentes, y varios huéspedes disfrutaron del spa y el bar. Sin embargo, el uso del spa suele tener un costo adicional y puede llenarse rápidamente, y el estacionamiento en el establecimiento es de pago.

Reseñas de huéspedes relacionadas

10

Jesse

18 jul 2024

·

Se alojó 2 noches

The pool is on the shore of lake and you can jump in the lake and swim.

8

Diego

14 ago 2023

·

Se alojó 2 noches

Zimmer veraltet und entsprechen nicht dem Preisleistungsverhältnis in der Hochsaison. Klimaanlage schlecht zu regeln. Frühstück ausreichend und in einem wunderschönen Garten. Pool-Anlage direkt am See und sehr entspannend. Leider ist der Zugang zum Baden im See schwierig und nicht für jeden gerignet. Parkplatz mit 24€ am Tag eher teuer.

4

Soundoss

2 dic 2024

·

Se alojó 3 noches

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

8

Gwenaêle

3 may 2024

·

Se alojó 2 noches

Hôtel très propre, chambre relativement petite, bien situé sans cependant une vue directe sur le lac. Ayant eu des chambres dans différents hôtels de la région, de même catégorie, ou supérieure , je n'ai pu que constater que les tarifs pour le parking et le spa (prestations gratuites dans d'autres établissements) restent chers.

8

Paul

30 abr 2024

·

Se alojó 5 noches

There was no nice lounge area anywhere within the hotel.

10

Phuong-Anh

10 abr 2024

·

Se alojó 1 noche

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

10

Parisah

28 ago 2024

·

Se alojó 2 noches

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

10

Alex

9 oct 2024

·

Se alojó 2 noches

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

8

Fredrik

24 dic 2023

·

Se alojó 2 noches

A very nice place, and unfortunately we noticed some negative reviews on the state of this old hotel, but it doesn’t affect the quality of the stay. Italy is old and perhaps not for everyone. Staff is kind and service very good. The spa and swimming pool are great bonuses. The location of the hotel by the lake shore is second to none. This is really good value for money. Adding to that the restaurant and bar are terrific.

10

Kyle

11 jul 2024

·

Se alojó 1 noche

I love the setting and vibe. Excellent spa with all the amenities. Beautiful place

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las opiniones son variadas: muchos encontraron las habitaciones y los baños limpios, pero algunas reseñas citan problemas graves como plagas/picaduras, ropa de cama manchada y una rata muerta sin retirar en el exterior. El servicio de limpieza y el reabastecimiento fueron inconsistentes, y se señalaron algunos problemas de mantenimiento en los baños.

Reseñas de huéspedes relacionadas

4

Mark

7 ago 2023

·

Se alojó 3 noches

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

2

Eric

7 feb 2024

·

Se alojó 2 noches

There was blood on my mattress and the GM didn't seem to worry about it at all! The staff gave me wrong information about the events in the city. We were left on street in lake como with road closures and no way for getting back to the hotel. Have never seen anything like this before.

10

Lucia Ines

1 dic 2024

·

Se alojó 3 noches

Maravilhoso! Hotel lindo atendimento maravilhoso, vista linda, quarto confortável e limpo.

2

Roman

30 sept 2024

·

Se alojó 4 noches

Horrible. Pests and animals everywhere. I’m covered in bites all over my body

10

Phuong-Anh

10 abr 2024

·

Se alojó 1 noche

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

10

Alex

9 oct 2024

·

Se alojó 2 noches

Truly posh experience! Beautiful property, excellent service, great bar, clean, relaxing, and stunning views of Lake Como!

6

Kimika

18 jul 2024

·

Se alojó 2 noches

Great location. Great food. Nice and clean hotel. Small room

8

Miroslav

27 jul 2023

·

Se alojó 4 noches

Amazing breakfast with serving coffee. Hotel room with nice view. Partial view to lake. Outside around entrance to hotel was at night little bit noisy. Hotel rooms needed small repairs. Comfortable huge bed. Strange shower in bathtub.

6

Stella

9 sept 2023

·

Se alojó 3 noches

For the cost per night the property is dated and the staff is not friendly. Also, this is our 2nd time at the property (which see mentioned during checkin) and it was the fourth time for the couple we were traveling with. There was no acknowledgment or recognition by the staff as return guests. Also, there was a dead rat decomposing on the walkway. Staff were informed and after 3 days the rat was still on the walkway! Neither of the couples will be returning to this property.

6

Kerry

2 sept 2023

·

Se alojó 3 noches

For 3 days there was a dead rat on the path to the street, we reported to front desk nothing was done. Advised that we were celebrating 2 special occasions and it was our 4th stay yet no acknowledgement was made, no card / no complimentary drink. Items in room inconsistent, no robes in our room, toiletry items not re-stocked.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las experiencias varían desde habitaciones espaciosas y cómodas con excelentes vistas al lago hasta espacios más pequeños o anticuados. Los problemas reportados incluyen paredes delgadas, aire acondicionado o calefacción poco fiables, escasez ocasional de agua caliente y configuraciones antiguas de ducha en bañera.

Reseñas de huéspedes relacionadas

4

Mark

7 ago 2023

·

Se alojó 3 noches

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

4

Jon

18 jun 2024

·

Se alojó 3 noches

The hotel was disappointing for the price. The staff was rude and made no apologies when things would go wrong (AC didn’t work first night, key cards stopped working mid stay, etc). We moved to the Hilton in Como for the final 2 nights of the stay and it was much nicer and more enjoyable.

6

Chris

9 jul 2023

·

Se alojó 2 noches

The hot water ran out in the room each night. So no evening showers. But okay each morning.

10

D

3 ene 2024

·

Se alojó 3 noches

Very friendly and helpful staff. Beautiful hotel in a lovely location. Our room was large with great facilities and the most comfortable bed. We didn't do breakfast or eat here so can't comment on this.

10

Donald

19 nov 2024

·

Se alojó 2 noches

The lake view room was amazing!

8

Bogdan

3 ene 2024

·

Se alojó 1 noche

Good, thin walls you can hear from the other rooms

8

Frederik

2 abr 2024

·

Se alojó 3 noches

I think the bad reviews don't really do the place justice. As for my own experience in late March '24 having booked an executive room during easter I have the following observations on the good side and what could be improved. First the good: - Very comfy, large bed in a large room. Way better than expected and I'd say arguably 5-star level bed. You will sleep well here. - Beautiful view - Quiet area around the hotel - Decent breakfast - Very convenient parking + charging for EV if needed - Friendly staff What could be better: - Noise insulation from within the hotel is poor. You easily hear the neighboring guests. Wasn't a big issue, but it depends on the guests and it can be loud during the day. - Larger TV with chromecast would be nice

8

Melanie

29 jul 2024

·

Se alojó 1 noche

The staff was great the pool area has an ideal view of the lake! All in all it was great the rooms just need updating

6

Kimika

18 jul 2024

·

Se alojó 2 noches

Great location. Great food. Nice and clean hotel. Small room

6

Jonathan

27 oct 2024

·

Se alojó 5 noches

Rooms never have ac, other than that its an okay hotel

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Muchos huéspedes describen al personal como amable y al conserje como excepcionalmente servicial, pero otros informan sobre equipos de recepción groseros o mal capacitados y una comunicación desorganizada. La resolución de problemas y el reconocimiento de los huéspedes que regresan fueron inconsistentes.

Reseñas de huéspedes relacionadas

4

Jon

18 jun 2024

·

Se alojó 3 noches

The hotel was disappointing for the price. The staff was rude and made no apologies when things would go wrong (AC didn’t work first night, key cards stopped working mid stay, etc). We moved to the Hilton in Como for the final 2 nights of the stay and it was much nicer and more enjoyable.

4

Soundoss

2 dic 2024

·

Se alojó 3 noches

The hotel pictures are not correct, they aren’t descriptive of the facilities that are accessible to guests. The first 5 pictures show access to a terrace which is actually part of their imperial suite. There is no terrace available to hotel guests. Using the spa facilities is charged at 20€ pp for a steam room, sauna and pool only. This is also only available for 2 hours! The tennis court isn’t usable (I don’t even think it was used for a very long time) and has not been looked after. Same for the outdoor pool. We were not given wifi access until we asked for it the next day. When I commented that this was supposed to be given at check in, the receptionist laughed, and no apology was given! The reception staff is very poorly trained and have a bare understanding of customer service. I found things out as the days went by and not upon check in! There is no tea or kettle in the room and is only upon request. I was charged for a tea for me to bring it to my room, when this should be complimentary. On top of that, the heating in the room is set automatically and cannot be turned off or regulated to a decent temperature. It was at least 28 degrees Celsius in the room, which made a huge difference in temperature compared to the one outside (3-5 degrees). This has now caused me to be sick! I am overall very disappointed with the way this hotel was presented/described when almost all of the amenities advertised were not available or included!

6

Amir

3 may 2024

·

Se alojó 3 noches

Great location and general access to lake Como. Clean and safe space. However, we booked a "deluxe lake view", and upon arrival we were given a room that was clearly neither "deluxe" nor "lake view". When we raised the issue with hotel staff, they said this is the only room they got and fits the reservation description. After spending 90mins on a call with Expedia, trying to resolve the issue, hotel insisted on their PoV, until the morning after, when the manager came over and acknowledged the mix up and tried to make up for the chaos. While I appreciate their efforts to address the issue, the way they treated their guests upon arrival and for few hrs was not acceptable.

10

Christos

17 sept 2024

·

Se alojó 5 noches

A great choice away from Bellagio. The staff was superb especially the concierge Arianna who consistently went out of her way to be of service. Thank you

10

Phuong-Anh

10 abr 2024

·

Se alojó 1 noche

Schöner Aufenthalt. Rezeption war freundlich und respektvoll sowie sehr hilfsbereit. Spa war leider trotz buchung voll. Zimmer war toll, Badezimmer sauber. Reichlich Parkplätze vorhanden, jedoch mit einem grösseren Wagen eher eng und kostet pro Nacht €24! Der Frühstücksbereich war auch super. Gute Auswahl und für jeden etwas dabei. Tolle Anlage und gut gelegen. Wir kommen wieder!

8

Jennifer

30 mar 2023

·

Se alojó 5 noches

The views and room were great, the staff was disorganized and not great at providing the assistance and level of service I expected. The team at breakfast and fine dining were great but the front desk and concierge left a lot to be desired.

8

Vickie

21 may 2024

·

Se alojó 3 noches

The concierge team was absolutely superb and went above and beyond to assist us in planning, making reservations, and travel

10

Hannah

23 may 2024

·

Se alojó 3 noches

This property is gorgeous, it’s right by the ferry stop, and has amazing views of the lake. The staff was phenomenal! Every interaction we had with a staff member was excellent

6

Stella

9 sept 2023

·

Se alojó 3 noches

For the cost per night the property is dated and the staff is not friendly. Also, this is our 2nd time at the property (which see mentioned during checkin) and it was the fourth time for the couple we were traveling with. There was no acknowledgment or recognition by the staff as return guests. Also, there was a dead rat decomposing on the walkway. Staff were informed and after 3 days the rat was still on the walkway! Neither of the couples will be returning to this property.

6

Kerry

2 sept 2023

·

Se alojó 3 noches

For 3 days there was a dead rat on the path to the street, we reported to front desk nothing was done. Advised that we were celebrating 2 special occasions and it was our 4th stay yet no acknowledgement was made, no card / no complimentary drink. Items in room inconsistent, no robes in our room, toiletry items not re-stocked.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Entorno tranquilo y pintoresco frente al lago con una parada de ferry cercana que facilita el desplazamiento para muchos. Algunos señalan la limitación de los servicios locales y menos opciones de ferry desde Moltrasio en comparación con los puertos más grandes.

Reseñas de huéspedes relacionadas

10

Chris

20 abr 2023

·

Se alojó 2 noches

Very nice hotel by the lake. Quiet. Great room. Great staff.

8

Collin

18 abr 2023

·

Se alojó 3 noches

Beautiful resort and excellent (though expensive) food options. Using the ferries is a little bit tough from Moltrasio as the options are slightly limited (compared to a larger port).

10

Joshua

25 mar 2024

·

Se alojó 1 noche

Good location & staff

10

Amanda

3 feb 2024

·

Se alojó 1 noche

If visiting Lake Como this location is just a short drive from the larger city and so much more beautiful and peaceful. A luxurious hotel with a fantastic restaurant.

10

Parisah

28 ago 2024

·

Se alojó 2 noches

This location was wonderful and the pool and lake were perfect for swimming! The ferry stop is extremely close, so you can visit other areas of Lake Como without any hassle. Loved this place!

10

Kevin

12 abr 2023

·

Se alojó 2 noches

This is set in a stunning part of the world and is a beautifully appointed hotel with gorgeous gardens. You have bistro, silver service and room service dining options. There is little else in Moltrasio, though. Those that like a little more in terms of shopping and bustle may prefer one of the other spots like Argegno or Cernobbio

10

Emily

15 oct 2023

·

Se alojó 1 noche

This property was perfect to experience Lake Como. Quiet, safe, and amazing view with a pool and lake access. Super easy to obtain a boat tour of the lake that you can customize. Parking was available and easy. Streets were narrow getting there as it is everywhere around the lake so be prepared. Highly recommend!

10

SOHAIB

3 sept 2024

·

Se alojó 1 noche

Good location

10

Martina

13 jul 2024

·

Se alojó 1 noche

Perfect location if you want to relax and enjoy the view. You can get the little ferry right outside hotel to bring you to lake como centre. Taxi 28euros and difficult to get ferry cheap and what a transfer.

10

Christopher

1 may 2024

·

Se alojó 5 noches

A beautiful hotel in an area away from most traffic. Boat ferry can take you where you need to go. Fabulous stay!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El restaurante y el bar del establecimiento reciben elogios frecuentes, y varios huéspedes disfrutaron de desayunos variados o deliciosos. Otros encontraron que la calidad de la comida era promedio o mala en ocasiones y los precios altos.

Reseñas de huéspedes relacionadas

4

Mark

7 ago 2023

·

Se alojó 3 noches

Our room (203) and the hotel in general in dire need of refurbishment. Shower in bath combination is dangerous and leaks all over the bathroom floor. Bed was comfortable. Food is below average with pool food mostly terrible. Location is beyond spectacular but very overpriced for the condition of the property.

8

Izzat

20 may 2024

·

Se alojó 2 noches

Great place, great location, close to ferry, good food , very good service. Garden is lovely and pool by the lake for great view

6

Emma

4 ago 2023

·

Se alojó 1 noche

Lite bedagat hotell. Bra personal. Fint läge. Mycket bra restaurang. Dålig frukost.

10

Robert

26 may 2024

·

Se alojó 1 noche

Beautiful location, excellent staff, excellent service. One of our best meals in Europe.

10

Thomas

16 jul 2023

·

Se alojó 2 noches

The restaurant and bar, for all meals were great. Swimming pool great as well.

10

MONIKA

7 nov 2023

·

Se alojó 2 noches

super séjour, l'hôtel est exceptionnel Le SPA très agréable et les petits-déjeuners très variés et délicieux. Le personnel est accueillant, agréable et très serviable

8

Fredrik

24 dic 2023

·

Se alojó 2 noches

A very nice place, and unfortunately we noticed some negative reviews on the state of this old hotel, but it doesn’t affect the quality of the stay. Italy is old and perhaps not for everyone. Staff is kind and service very good. The spa and swimming pool are great bonuses. The location of the hotel by the lake shore is second to none. This is really good value for money. Adding to that the restaurant and bar are terrific.

10

Dawn

19 nov 2023

·

Se alojó 1 noche

You sat was amazing! He tended to me very nicely! Place was amazing. Front desk was perfect! They helped me with my birthday needs! I will definitely be coming back! Best vacation ever!! Breakfast was super!!

6

Kimika

18 jul 2024

·

Se alojó 2 noches

Great location. Great food. Nice and clean hotel. Small room

6

majid

1 may 2024

·

Se alojó 2 noches

Quality of food was not good Shower not hot

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Grand Hotel Imperiale & Resort

Acerca de esta propiedad

Ubicación

Opciones de habitación

Ático (Suite)

Habitación ejecutiva doble, balcón, vistas al lago

Suite junior

Habitación Confort, vistas a la ciudad

Habitación Deluxe con 1 cama doble o 2 individuales, vistas al lago (with Spa Access)

Habitación Deluxe doble, vistas al lago (Villa Imperiale)

Suite panorámica

Habitación Deluxe con 1 cama doble o 2 individuales, vistas al jardín (with Spa Access)

Reseñas de los huéspedes sobre Grand Hotel Imperiale & Resort

¿Quién se queda aquí?

Opiniones de los huéspedes

No hay reseñas escritas

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

Datos del negocio