Premier Inn Edinburgh - Princes Street

Perfect location

Kind and helpful staff. Good location. Quiet. Room was a bit stuffy, no fan, shower was difficult for mobility challenged person.

location is very central with easy access o all the tourist spots & train station. Courteous staff and clean rooms

My flight was cancelled so I couldn't arrive at the hotel at the correct date. So I had to shorten my trip. But I was planning to use half of my prepaid (un-refundable) stay. I tried to contact the hotel through Hotels.com but didn't get any answer. I got in the information from Premier-Inn help-center that because it was booked through Hotels.com they couldn't help me. And if I didn't check in at the correct time/date my booking would be cancelled and my money lost. I had to stay at another hotel with extra cost.

Our room seemed clean - but discovered that under a nightstand there was snot and "nosebleeds" from previous guests dried around the wall - so I assume the room had not been cleaned - when we informed the staff about the blood and showed pictures they did not think you could be sure that it was blood - our little child had fallen asleep so we could not ask for cleaning - but the next day after breakfast (here the service in the restaurant was top notch by the way) we asked the staff to clean the room - and we put all our things together so that it could be cleaned properly and hung a sign on the door - when we came home from our sightseeing the room had still not been cleaned - so we made the cleaning lady aware of it - she did not have it on her list though - so the service desk still had not informed about it. When we returned many hours later the blood and snot had been removed but the room had not been vacuumed or anything (so they had not cleaned anything other than the blood) and there was a folded towel with makeup on it, possibly our own, I had put our towels we had used in the morning on the bed - but it still could have been good service to give that room a total cleaning also with changing towels and more - there was also some candy wrapper trash that was not from us under one of the beds when we arrived. I have included a photo of the blood which was bigger than a man's hand