The Shells Resort & Spa Phu Quoc

Dårlig mad ellers fedt hotel med fantastisk personale

Hotellet ser godt ud på billederne men det er meget slidt og ved at falde fra hinanden. Stedet var sikkert på toppen med 5 stjerner tilbage i 90’erne men manglende vedligehold har sat sit præg på stedet. Det er totalt nedslidt. Det er ikke varmt vand - hverken til badekaret eller et brusebad. Afløb er stoppet. Toilettet virker hvad anden gang. Restauranten leverer under niveau og alt for dyrt. Morgenmaden er ligegyldig. Stedet ligger ikke i gåafstand til byen, så man er afhængig af taxa. Poolbaren sprøjter hardstyle techno fra kl 10 hver dag. Vi flyttede fra stedet tidligere end planlagt. Personalet skal have stor ros for deres indsats og forsøg på at gøre opholdet godt - det er dog en umulig opgave i de rammer. Hotellet burde klassificeres med 2 stjerner.

We first check into premium Ocean view Room #210, it was dirty, they try to replace us into another room, however after looking at 2 more room. They are the same dirty and they told us all the housekeeping already went home no one can clean. We did not see any management to solve problems. As we stayed 3 nights and walked the hotel ground. This hotel needs major major renovation, alot of trash around the building, the grass is about 3 feet tall

Okay

Came on a trip with my girlfriend and we had a pleasant time at this resort. Staff members were extremely friendly and helpful with all of our requests. The property itself can use some work in terms of aesthetics, especially since the property has the potential but all in all it was great stay! Also the breakfast was great and they had many choices. Would come back!