The Shells Resort & Spa Phu Quoc

Dårlig mad ellers fedt hotel med fantastisk personale

Hotellet ser godt ud på billederne men det er meget slidt og ved at falde fra hinanden. Stedet var sikkert på toppen med 5 stjerner tilbage i 90’erne men manglende vedligehold har sat sit præg på stedet. Det er totalt nedslidt. Det er ikke varmt vand - hverken til badekaret eller et brusebad. Afløb er stoppet. Toilettet virker hvad anden gang. Restauranten leverer under niveau og alt for dyrt. Morgenmaden er ligegyldig. Stedet ligger ikke i gåafstand til byen, så man er afhængig af taxa. Poolbaren sprøjter hardstyle techno fra kl 10 hver dag. Vi flyttede fra stedet tidligere end planlagt. Personalet skal have stor ros for deres indsats og forsøg på at gøre opholdet godt - det er dog en umulig opgave i de rammer. Hotellet burde klassificeres med 2 stjerner.

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.