Basic continental breakfast with omelette served. Only coffee was good. had a horrible encounter from start where delayed by flight and got to hotel after 12pm (not hotels fault) but were given a small room with bathroom access outside by rude staff. I refused that room as I didn’t want a hostel style bathroom and later given another room with en suite. When I complained to manager next day she said we would not pay any additional services for which I was thankful. However on the day of check out I was told that I had to leave room by 10 am . I asked for late check out as I was still having breakfast at 9.35 (breakfast timing was till 10am) and staff kept coming to me during my breakfast that I would be paying extra if I overstayed. I went down to tell manager that I still needed to shower to which response was that I should have had breakfast earlier. She eventually agreed to 10.30 reluctantly and I was rushed to complete breakfast and leave room with my luggage downstairs. I had to spend an additional hour and half waiting for my driver which I called at 12 pm as above was unprecedented. During that time manager passed several times not asking once about our stay etc and instead came up to ask in an intimidating way about us still waiting in lobby. We felt totally unwelcome by that point. Other cons of hotel: no lift to carry luggage up many stairs, restaurant closes at 6 pm and no notice was given of operating hours, light in room above window, no hot water in shower etc
Basic continental breakfast with omelette served. Only coffee was good. had a horrible encounter from start where delayed by flight and got to hotel after 12pm (not hotels fault) but were given a small room with bathroom access outside by rude staff. I refused that room as I didn’t want a hostel style bathroom and later given another room with en suite. When I complained to manager next day she said we would not pay any additional services for which I was thankful. However on the day of check out I was told that I had to leave room by 10 am . I asked for late check out as I was still having breakfast at 9.35 (breakfast timing was till 10am) and staff kept coming to me during my breakfast that I would be paying extra if I overstayed. I went down to tell manager that I still needed to shower to which response was that I should have had breakfast earlier. She eventually agreed to 10.30 reluctantly and I was rushed to complete breakfast and leave room with my luggage downstairs. I had to spend an additional hour and half waiting for my driver which I called at 12 pm as above was unprecedented. During that time manager passed several times not asking once about our stay etc and instead came up to ask in an intimidating way about us still waiting in lobby. We felt totally unwelcome by that point. Other cons of hotel: no lift to carry luggage up many stairs, restaurant closes at 6 pm and no notice was given of operating hours, light in room above window, no hot water in shower etc
