CheckIn Restrictions
A late check-out fee will be charged;
Pets
Service animals not allowed;Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests are required to present valid identification upon check-in. Guests who are not citizens of Vietnam must present a passport with a valid visa or entry/exit stamp. Citizens of Vietnam must present either a valid passport, Citizen Identification Card (CCCD), VNeID application, or a Level 2 Birth Certificate with a personal identification code (for children), issued by a competent authority. Due to renovations, Hinode Garden Area is not available until further notice. All other areas of the hotel remain open and fully operational. All guests, including children, are required to present a valid government-issued ID card at check-in.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: VND 2176471.0 per night; Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding;
Dining
Grab a bite to eat at one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: VND 2000000 per accommodation, per night