Staybridge Suites Chandler by IHG

They have hot water available for my two nights and no one explained to us.

Loved the stay. Kids had fun swimming in the pool. Seemed very clean and safe. Breakfast was nice.

Suite was clean and ready at checkin. The suite does not have a thermostat therefore you cannot control your fan or temperature. The pool was nice, but towels were not out. When we got towels from the front desk, they are comically small. The breakfast in the morning is seriously lacking. No meat at all. No bowls. The staff was exceptionally slow to refill the coffee or put out milk. No one cleaned up dirty dishes. It was lacking greatly.

Unfortunately the water heater isn't working so there's no hot water.

Elevator was broke for 24 hours, but they had a second one that we were able to use. Other than that, the stay was great!

Free breakfast, Monday to Wednesday social time with light drink

Summer in AZ, 100+ outside and the outdoor pool was warm (as expected) not at the hotel’s fault. This is our favorite place to stay in Chandler. Kids/pets friendly, free laundry appliances and breakfast is always good. We’ll continue to come back. (Our shower was cracked and patched, kinda a bummer that it had damage, but appeared to be repaired fine).

This hotel is pretty good in all area's. The food and beverage is great, the rooms are great, the bed and couch will do, just not super comfy. The staff is great. The area is nice, seemed safe. They offer social nights Monday through Weds, pretty convenient with beer, wine and appetizers. Smelled some weed smoke here and there, but some customers are just rude for not following no smoking rules. Not a whole lot you can do about that. Other than that, I would definitely come back to this hotel!!!

Staff was amazing and helpful! Construction work was in process and yet rooms were still fairly quiet! They also did a wonderful job keep the construction contained and safe for my exploring toddler!

I had issues with the water temperature everyday in the shower. It ranged from ice cold to scolding hot. The vent in the bathroom also didn’t work. Additionally the furniture was stained and uncomfortable. The carpet wasn’t very clean. Bottom of our socks were filthy walking on it. We always enjoyed staying here but the cleanliness has gone downhill. Used towels were out by the pool for two days, so we decided not to use the pool or hot tub as we didn’t know if they were cleaned properly. On the upside, the staff was friendly, especially Samuel.

Extremely clean and comfortable

Property was very nice. However, carpet was dirty. Overall, nice place to stay.

Great staff! Clean room!

Very clean and comfortable

Very impressed. The room was so clean and staff was very friendly. Breakfast was yummy too,

The room was spotless, and the front desk clerk was extremely courteous and polite.

Great property, very clean, and friendly staff

Everything about this hotel is excellent except for one big thing. The bathroom in my room had multiple patches of mold on the ceiling above the shower.

There is nothing more disappointing in an hotel stay than to arrive to a messy/dirty room. It ruins the fact that the hotel is comfortable, well located, and has a great breakfast. The rule at the hotel is that you have to ask for the housekeeping service, if you don't, then you don't get it. However, no one told me nor is it printed to be seen. Also, when I called to ask for sheets for the sofa bed I was told to go pick them up at the front desk. It doesn't seem like much, but it's the first time that an hotel ask me to go pick up sheets and it ads up to the lack of housekeeping. There are too many hotels in the same area to stay in a good place but not enough effort by the management.

I had issues with the water temperature everyday in the shower. It ranged from ice cold to scolding hot. The vent in the bathroom also didn’t work. Additionally the furniture was stained and uncomfortable. The carpet wasn’t very clean. Bottom of our socks were filthy walking on it. We always enjoyed staying here but the cleanliness has gone downhill. Used towels were out by the pool for two days, so we decided not to use the pool or hot tub as we didn’t know if they were cleaned properly. On the upside, the staff was friendly, especially Samuel.

Check in was quick and easy. Ash working the front desk was very kind and helpful. Our rooms are great, beds are very comfortable. I just stayed at the Staybridge in El Paso and had a horrible experience. This visit was a total 180° What a great last stay for our vacation.

Fantastic room structures

This property was very well taken care of! Staff was very courteous and attentive! Rooms are very spaciousand great for families!

Our room was very spacious and the king size bed was quite comfortable. My only complaint is that I could hear someone snoring loudly in the room next door most of the night so soundproofing there isn't great. But the hotel is very clean, buffet breakfast good and the staff friendly and helpful.

Hotel was great except for the beds. They were really hard and hurt my back. The elevator also needs to be serviced.

We stayed in a suite with a king, bed and bathroom and separate sitting area, kitchen and pull out bed. The king bed was very comfortable. The pillows were nice, and even the sheets were decent! The hotel staff was so incredibly kind and helpful. We really enjoyed our stay. Breakfast wasn’t bad either! In addition to the normal waffles most hotels like this provide they had really nice eggs and bacon each day. As well as granola fruit and yogurt. We quite enjoyed our stay.

Room was nice and comfortable.

The hotel was ok. However the bed was hard our room had a slight smell of cat urine. Other than that it was ok

For 323$ a night definitely not worth it. Beds are hard, toilet was slow draining, and rooms are starting to show alot of wear and tear. Staybridge Talking Stick in Scottsdale is way nicer and alot cheaper. Not what i expected from a Staybridge Suites property.

To start off, we had first booked a different hotel with similar amenities but closer to our trip I decided to check the reviews. They weren’t good at all so after seeing so many positive reviews for this place and a lower cost for our stay, booked it hoping we wouldn’t regret it. We didn’t. Our flight arrived early in the morning so we were very tired and called the hotel on the off chance they would have a room available early so we could get some rest before an event later that evening. We were so grateful they let us check in at 12:30pm. The hotel is very clean and well maintained. The decor feels more upscale and the ambiance is very relaxing and comfortable. When we checked into our room, we were so pleased with the size and the amenities. I loved that they use Dove products in the bathroom. Our room had a kitchenette and full size fridge that even came with a pitcher and some glass food storage. We specifically picked a hotel with continental breakfast included and theirs is awesome. Not a full breakfast buffet but it offered some hot foods as well as yogurt bar, baked goods, cereal, and fruit (not to mention juices, coffee, and tea). All was really tasty and I regularly saw staff refilling empty items and cleaning up. Every single staff member I encountered was friendly and helpful. Definitely one of the best hotel experiences I have ever had. Anytime I need a hotel, I will be searching this hotel group, and will recommend anyone else to do the same.

Check in was quick and easy. Ash working the front desk was very kind and helpful. Our rooms are great, beds are very comfortable. I just stayed at the Staybridge in El Paso and had a horrible experience. This visit was a total 180° What a great last stay for our vacation.

Was an amazing property. Our flight got delayed and they allowed us to stay an extra hour in our room and hang out in the lobby area after check out.

Had problems with check in and got no help ended up having to look for another hotel and got late to my venue that i was in town for. Check in person did not help accomadating or finding resolution. Very unprofessional and horrible customer service. Unfortunate looks like a nice hotel but customer service was a -0.

Arrived at 10:30pm to check in and had to wait 10 minutes because front desk was sleep

They didnt have my room , they said they didnt have my reservation because i didnt arrive at 3 pm they put another person in my room , this is the first time this happened to me in this hotel i have been staying here a lot for years

I liked how personable the staff was and even though they made a mistake with my room reservation, they were very accomodating and made things right. They showed they really concerned about the happiness of their customers.

When I travel domestically, I use Staybridge for the kitchenette and other good amenities such as gym and free laundry. I have used this Chandler location 5-6 times and have mostly negative impressions. First of all, the rooms are shabby. Often there is a funky smell when you enter the room. The caulking in the shower is also reddish and dull, which is not pleasant. The staff training is not up to par. It doesn't feel like a hospitality business. Including the manager. I like the Staybridge brand and will continue to use them in other locations, but I have no expectations for the management of this location. That being said, next time I will stay at the Residence Inn, by Marriott that is nearby. My colleague stayed there and she said the rooms are clean and the amenities are great.

The room was spotless, and the front desk clerk was extremely courteous and polite.

To start off, we had first booked a different hotel with similar amenities but closer to our trip I decided to check the reviews. They weren’t good at all so after seeing so many positive reviews for this place and a lower cost for our stay, booked it hoping we wouldn’t regret it. We didn’t. Our flight arrived early in the morning so we were very tired and called the hotel on the off chance they would have a room available early so we could get some rest before an event later that evening. We were so grateful they let us check in at 12:30pm. The hotel is very clean and well maintained. The decor feels more upscale and the ambiance is very relaxing and comfortable. When we checked into our room, we were so pleased with the size and the amenities. I loved that they use Dove products in the bathroom. Our room had a kitchenette and full size fridge that even came with a pitcher and some glass food storage. We specifically picked a hotel with continental breakfast included and theirs is awesome. Not a full breakfast buffet but it offered some hot foods as well as yogurt bar, baked goods, cereal, and fruit (not to mention juices, coffee, and tea). All was really tasty and I regularly saw staff refilling empty items and cleaning up. Every single staff member I encountered was friendly and helpful. Definitely one of the best hotel experiences I have ever had. Anytime I need a hotel, I will be searching this hotel group, and will recommend anyone else to do the same.

Staff was amazing and helpful! Construction work was in process and yet rooms were still fairly quiet! They also did a wonderful job keep the construction contained and safe for my exploring toddler!

This stay was perfectly located in the center of all the restaurants, museums and destinations that I wanted to see in Chandler. Beautiful area, very wonderfully nice people. I would love to go back!

It was very convenient.

Great people, okay place. Not located in a great area. I'd rate it a 5 only because the hospitality & welcoming was nice. Probably would not stay there again.

Summer in AZ, 100+ outside and the outdoor pool was warm (as expected) not at the hotel’s fault. This is our favorite place to stay in Chandler. Kids/pets friendly, free laundry appliances and breakfast is always good. We’ll continue to come back. (Our shower was cracked and patched, kinda a bummer that it had damage, but appeared to be repaired fine).

This hotel is pretty good in all area's. The food and beverage is great, the rooms are great, the bed and couch will do, just not super comfy. The staff is great. The area is nice, seemed safe. They offer social nights Monday through Weds, pretty convenient with beer, wine and appetizers. Smelled some weed smoke here and there, but some customers are just rude for not following no smoking rules. Not a whole lot you can do about that. Other than that, I would definitely come back to this hotel!!!

Clean and great location

It was a great area and place.

We were in town for a memorial during the hottest time of year. We didnt want to be outside for long so we were glad that we had a suite with a kitchenette. It was very convenient to restaurants and stores and not too gar from Phoenix. The staff were very helpful.

Good areas, clean rooms

Suite was clean and ready at checkin. The suite does not have a thermostat therefore you cannot control your fan or temperature. The pool was nice, but towels were not out. When we got towels from the front desk, they are comically small. The breakfast in the morning is seriously lacking. No meat at all. No bowls. The staff was exceptionally slow to refill the coffee or put out milk. No one cleaned up dirty dishes. It was lacking greatly.

Wonderful property! Breakfast wasn’t great!

This hotel is great! The rooms are beautiful and the breakfast is amazing!!

It is new and clean, affordable, great staff! The breakfast was decent and they had a cocktail hour!!!

We stayed in a suite with a king, bed and bathroom and separate sitting area, kitchen and pull out bed. The king bed was very comfortable. The pillows were nice, and even the sheets were decent! The hotel staff was so incredibly kind and helpful. We really enjoyed our stay. Breakfast wasn’t bad either! In addition to the normal waffles most hotels like this provide they had really nice eggs and bacon each day. As well as granola fruit and yogurt. We quite enjoyed our stay.

Hot breakfast was good every morning, great place to stay, we’ll definitely be back!

Very impressed. The room was so clean and staff was very friendly. Breakfast was yummy too,

service clean rooms and breakfast was good day started !!!

To start off, we had first booked a different hotel with similar amenities but closer to our trip I decided to check the reviews. They weren’t good at all so after seeing so many positive reviews for this place and a lower cost for our stay, booked it hoping we wouldn’t regret it. We didn’t. Our flight arrived early in the morning so we were very tired and called the hotel on the off chance they would have a room available early so we could get some rest before an event later that evening. We were so grateful they let us check in at 12:30pm. The hotel is very clean and well maintained. The decor feels more upscale and the ambiance is very relaxing and comfortable. When we checked into our room, we were so pleased with the size and the amenities. I loved that they use Dove products in the bathroom. Our room had a kitchenette and full size fridge that even came with a pitcher and some glass food storage. We specifically picked a hotel with continental breakfast included and theirs is awesome. Not a full breakfast buffet but it offered some hot foods as well as yogurt bar, baked goods, cereal, and fruit (not to mention juices, coffee, and tea). All was really tasty and I regularly saw staff refilling empty items and cleaning up. Every single staff member I encountered was friendly and helpful. Definitely one of the best hotel experiences I have ever had. Anytime I need a hotel, I will be searching this hotel group, and will recommend anyone else to do the same.

The maids didn’t make up the bed. Single ply toilet paper cheapest I’ve ever seen. Room was nice, bed comfortable, breakfast good. Coffee cup lids did not fit cups and cups were weak. Some simple things to correct to make it a 4 star hotel.