Krystal Grand Puerto Vallarta All Inclusive
Amenities
Casino
Laundry service
Elevator / Lift
Babysitting / Child Services
Business Center
Multilingual Staff
Property description
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a 24-hour fitness center. Additional features at this hote...
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Guest reviews
7.6
Good
Based on 330 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews of Krystal Grand Puerto Vallarta All Inclusive, guests frequently praise the beachfront setting and multiple pools, while reporting mixed food experiences, inconsistent room maintenance, construction noise, and housekeeping lapses that at times affect comfort.
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8
Linda
25 Feb 2026
·
Stayed 1 night
Staff good, food so so but restaurants challenged because of the riots. Disappointed with hptels
Staff good, food so so but restaurants challenged because of the riots. Disappointed with hptels
6
Stephanie
28 Jan 2026
·
Stayed 7 nights
The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.
The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.
10
Marco
26 Jan 2026
·
Stayed 2 nights
We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.
We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.
4
Kenneth
4 Jan 2026
·
Stayed 7 nights
The place is worn out old and tired
The place is worn out old and tired
10
Luis de Jesus
30 Dec 2025
·
Stayed 1 night
Excelente !
Excelente !
136 Avenida de las Garzas, Puerto Vallarta, Jalisco, Mexico
Location
When you stay at Krystal Grand Puerto Vallarta All Inclusive in Puerto Vallarta, you'll be on the beach, within a 15-minute drive of Cruise Ship Terminal and Bay of Banderas. This all-inclusive hotel is 8.1 mi (13.1 km) from Nuevo Vallarta Beach and 7.1 mi (11.4 km) from Malecon.
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