Home2 Suites By Hilton St. Joseph

This is our second time staying here and had thought this is where we would come regularly to stay as we visited my mother in a nursing home. First, the good: The staff are always friendly. The rooms are very spacious and have a table that rolls around the room to meet multiple needs, basic dishes to eat in the room as desired, a fridge/freezer combo that will allow you to eat and store meals, and a microwave for cooking said meals or warming them up. There is a couch that is also a pull out—this is in the 2 queen bed rooms or the king bedroom. The TV has services such as Netflix, Disney, etc that you can log in to and they will log you out on check out. They have a salt water pool (our children said it was a little cold this weekend). They have a breakfast area with a great variety of options, especially at this price point. Opportunities for growth: They started charging an incidental fee. I am used to giving a card in case of incidentals but they actually charge you and then refund it days later. The beds are VERY firm. The walls and ceilings must be paper thin—people were loud in the hall and there was a guest running around in the room above The breakfast buffet has a good variety but they run out of the yogurt frequently and do not refill it always, Most of the egg sandwich items taste like they came from a package and are sometimes undercooked or cold. Also, the staff do not always stay up on re-filling. We decided to try somewhere else next time

Clean and great continental breakfast. Kids loved the salt water pool

New nice facility, have a few kinks to work out but worth staying at.

Let’s start with the staff is amazing and the facilities were awesome definitely staying again.

Everything was nice a new and the quality seemed great. Gym is great. Didn’t get to check out the pool. Breakfast options were good, but they were out of bananas.

Great place to stay with the family, we would stay again. Clean ,new hotel ,good breakfast and lots of amenities.

Property is new and very nice

I believe the hotel is brand new and was in that kind of condition. Everything was great.

The hotel was clean and neat. The bed was very comfortable and it was a quiet location. Would stay here again and again!

The hotel is new, in great shape, and clean. The rooms were large and there was a partially equipped kitchenette. All of this could have led to a five star review. However, shortly after arrival we went down to the small convenience store in the lobby for snacks since we were going to have a late dinner. I knew the snacks would be overpriced, although they were more so than I predicted. But the issue was that a few days later I discovered that I had been charged twice for the snacks. I contacted the hotel and they told me to wait, that one charge would drop off. I told them the charges would not drop off, they were no longer pending. I sent a screenshot of my bank statement. I have emailed them three times since then with no response from them (over the course of two weeks). At this point I will be reporting the duplicate charge to my bank as fraud. Their customer service is terrible, bordering on illegal. It overshadowed an otherwise pleasant stay.

Great, clean hotel! Will definitely stay again next time in area.

Great service, clean room!

Great place to stay with the family, we would stay again. Clean ,new hotel ,good breakfast and lots of amenities.

Property is new and very nice

I believe the hotel is brand new and was in that kind of condition. Everything was great.

It was a great stay! Enough space for me and my two adult kids, beds were comfy, room was clean, and check in was easy! Would definitely stay here again!

It was expensive for what you get. The property is new and clean. Breakfast area needs tweaked. No coffee, all the hot items are crammed into a tiny little cabinet that you use the same tongs to touch everything. The yogurt container is on the floor. no juice it was gone as well. Low staffed- high price, clean but not worth the $

Very clean, nice firm mattress, lovely stay!

Room was clean and acceptable. TV would not work, it's 2025 and there isn't much excuse not to have a working smart TV. They're $90 on Amazon SMH

This is our second time staying here and had thought this is where we would come regularly to stay as we visited my mother in a nursing home. First, the good: The staff are always friendly. The rooms are very spacious and have a table that rolls around the room to meet multiple needs, basic dishes to eat in the room as desired, a fridge/freezer combo that will allow you to eat and store meals, and a microwave for cooking said meals or warming them up. There is a couch that is also a pull out—this is in the 2 queen bed rooms or the king bedroom. The TV has services such as Netflix, Disney, etc that you can log in to and they will log you out on check out. They have a salt water pool (our children said it was a little cold this weekend). They have a breakfast area with a great variety of options, especially at this price point. Opportunities for growth: They started charging an incidental fee. I am used to giving a card in case of incidentals but they actually charge you and then refund it days later. The beds are VERY firm. The walls and ceilings must be paper thin—people were loud in the hall and there was a guest running around in the room above The breakfast buffet has a good variety but they run out of the yogurt frequently and do not refill it always, Most of the egg sandwich items taste like they came from a package and are sometimes undercooked or cold. Also, the staff do not always stay up on re-filling. We decided to try somewhere else next time

The hotel was clean and neat. The bed was very comfortable and it was a quiet location. Would stay here again and again!

The hotel is new, in great shape, and clean. The rooms were large and there was a partially equipped kitchenette. All of this could have led to a five star review. However, shortly after arrival we went down to the small convenience store in the lobby for snacks since we were going to have a late dinner. I knew the snacks would be overpriced, although they were more so than I predicted. But the issue was that a few days later I discovered that I had been charged twice for the snacks. I contacted the hotel and they told me to wait, that one charge would drop off. I told them the charges would not drop off, they were no longer pending. I sent a screenshot of my bank statement. I have emailed them three times since then with no response from them (over the course of two weeks). At this point I will be reporting the duplicate charge to my bank as fraud. Their customer service is terrible, bordering on illegal. It overshadowed an otherwise pleasant stay.

It was new and the rooms were huge for the price you pay.

The stay was great! The room was nice, big and clean. Didnt notice at first but the curtain has a rip in it, there werent any trash bags in the trash cans and the shower didnt have a shower curtain. Those were the only issues we had.

Staff was awesome! Rooms are spacious! Will stay again!

It was a great stay! Enough space for me and my two adult kids, beds were comfy, room was clean, and check in was easy! Would definitely stay here again!

Very clean, nice firm mattress, lovely stay!

This is our second time staying here and had thought this is where we would come regularly to stay as we visited my mother in a nursing home. First, the good: The staff are always friendly. The rooms are very spacious and have a table that rolls around the room to meet multiple needs, basic dishes to eat in the room as desired, a fridge/freezer combo that will allow you to eat and store meals, and a microwave for cooking said meals or warming them up. There is a couch that is also a pull out—this is in the 2 queen bed rooms or the king bedroom. The TV has services such as Netflix, Disney, etc that you can log in to and they will log you out on check out. They have a salt water pool (our children said it was a little cold this weekend). They have a breakfast area with a great variety of options, especially at this price point. Opportunities for growth: They started charging an incidental fee. I am used to giving a card in case of incidentals but they actually charge you and then refund it days later. The beds are VERY firm. The walls and ceilings must be paper thin—people were loud in the hall and there was a guest running around in the room above The breakfast buffet has a good variety but they run out of the yogurt frequently and do not refill it always, Most of the egg sandwich items taste like they came from a package and are sometimes undercooked or cold. Also, the staff do not always stay up on re-filling. We decided to try somewhere else next time

The hotel is new, in great shape, and clean. The rooms were large and there was a partially equipped kitchenette. All of this could have led to a five star review. However, shortly after arrival we went down to the small convenience store in the lobby for snacks since we were going to have a late dinner. I knew the snacks would be overpriced, although they were more so than I predicted. But the issue was that a few days later I discovered that I had been charged twice for the snacks. I contacted the hotel and they told me to wait, that one charge would drop off. I told them the charges would not drop off, they were no longer pending. I sent a screenshot of my bank statement. I have emailed them three times since then with no response from them (over the course of two weeks). At this point I will be reporting the duplicate charge to my bank as fraud. Their customer service is terrible, bordering on illegal. It overshadowed an otherwise pleasant stay.

Brand new hotel (1 week open as of June 26). Functional, well appointed rooms. Convenient location. Best of all: the kindest and friendliest staff from front desk to breakfast service. I would highly recommend this Home 2 Suites.

Check in time was supposed to be 3:00. Rooms were not ready when we got there. Had to wait a hour to check in. I booked 2 rooms both with 2 queen beds. Then didn’t have but one double queen room. Got a king suite instead. Breakfast was ok but not great. Ran out of sausage I waited 20 minutes then gave up. Eggs were low to. Just seemed like everything was behind. Rooms were clean. Beds ok. Checking out was ok. I don’t agree with being charged 50 dollars on my card as a deposit. They have card information if needed after my stay. Just wasn’t a great experience.

Let’s start with the staff is amazing and the facilities were awesome definitely staying again.

Staff was awesome! Rooms are spacious! Will stay again!

Beautiful new property. The staff was excellent. The breakfast was unmatched. Others will have to up their game to keep up with this hotel. If ever in this area again, I know where I’ll be. Thanks!

It was a great stay! Enough space for me and my two adult kids, beds were comfy, room was clean, and check in was easy! Would definitely stay here again!

Loved the check in staff Gabrielle. She was quick and efficient and very sweet.

We had a little trouble with check-in, still not resolved, but staff was generally friendly.

The hotel was clean and neat. The bed was very comfortable and it was a quiet location. Would stay here again and again!

Brand new hotel (1 week open as of June 26). Functional, well appointed rooms. Convenient location. Best of all: the kindest and friendliest staff from front desk to breakfast service. I would highly recommend this Home 2 Suites.

Pretty close to a shopping plaza, convenient spot. The hotel is clean and in a quite neighborhood

It was in walking distance of lots of shopping centers. The town was buzzing because the Chiefs were in-training at Northwestern University. The staff was friendly and breakfast was a little generic however it was nice and hot food.

This is our second time staying here and had thought this is where we would come regularly to stay as we visited my mother in a nursing home. First, the good: The staff are always friendly. The rooms are very spacious and have a table that rolls around the room to meet multiple needs, basic dishes to eat in the room as desired, a fridge/freezer combo that will allow you to eat and store meals, and a microwave for cooking said meals or warming them up. There is a couch that is also a pull out—this is in the 2 queen bed rooms or the king bedroom. The TV has services such as Netflix, Disney, etc that you can log in to and they will log you out on check out. They have a salt water pool (our children said it was a little cold this weekend). They have a breakfast area with a great variety of options, especially at this price point. Opportunities for growth: They started charging an incidental fee. I am used to giving a card in case of incidentals but they actually charge you and then refund it days later. The beds are VERY firm. The walls and ceilings must be paper thin—people were loud in the hall and there was a guest running around in the room above The breakfast buffet has a good variety but they run out of the yogurt frequently and do not refill it always, Most of the egg sandwich items taste like they came from a package and are sometimes undercooked or cold. Also, the staff do not always stay up on re-filling. We decided to try somewhere else next time

Check in time was supposed to be 3:00. Rooms were not ready when we got there. Had to wait a hour to check in. I booked 2 rooms both with 2 queen beds. Then didn’t have but one double queen room. Got a king suite instead. Breakfast was ok but not great. Ran out of sausage I waited 20 minutes then gave up. Eggs were low to. Just seemed like everything was behind. Rooms were clean. Beds ok. Checking out was ok. I don’t agree with being charged 50 dollars on my card as a deposit. They have card information if needed after my stay. Just wasn’t a great experience.

Everything was nice a new and the quality seemed great. Gym is great. Didn’t get to check out the pool. Breakfast options were good, but they were out of bananas.

Great place to stay with the family, we would stay again. Clean ,new hotel ,good breakfast and lots of amenities.

It was in walking distance of lots of shopping centers. The town was buzzing because the Chiefs were in-training at Northwestern University. The staff was friendly and breakfast was a little generic however it was nice and hot food.

Nothing special to say only breakfast not complete

Beautiful new property. The staff was excellent. The breakfast was unmatched. Others will have to up their game to keep up with this hotel. If ever in this area again, I know where I’ll be. Thanks!

It was expensive for what you get. The property is new and clean. Breakfast area needs tweaked. No coffee, all the hot items are crammed into a tiny little cabinet that you use the same tongs to touch everything. The yogurt container is on the floor. no juice it was gone as well. Low staffed- high price, clean but not worth the $

They advertise breakfast service until 10:00 am, and I confirmed the hours when I checked in. I arrived at 9:40 am for breakfast, and they were out of eggs to make the egg sandwich which is their primary breakfast offering. I asked them to replenish and was told, "Sonia", the manager, instructed the staff to turn off the ovens at 9:30 am and quit replenishing the buffet. There were about a dozen unhappy guests. The front desk staff apologized in a text message after I registered a complaint.