CozySuites at Town Lake

This is an apartment in an apartment complex. Close to the airport and all things in the city. Cleaning crew definitely could have done a better job. There was blood on the wall by the toilet, stubble in the shower and the sheets and towels were damp. The bedding was limited and the furniture was old and scuffed. The pool was COLD and so was the hot tub. Even in 95 degrees it was too cold. The hallway in the building was scented, such a strong scent it gave a headache.

Falsely advertised free parking. Was not clear you could not park in unmarked spots. Signage was not visible or clear. We got towed while still unloading. Cost $200. The distance from car to room was very far and took many trips. Very difficult to find room in the first place. Two coffee machines, neither worked. Good thing they had a room where you can go and get coffee. Workout room and lounge nice. The room itself had cheap bed and bedding. I got a two bedroom since I wanted a king bed and the only king available was in a two bedroom so I paid more for the two bedroom. Each room only had a double bed. So my husband and I slept in separate bedrooms, not what we wanted. The couch in living room very small and uncomfortable. Very small tv as well. If we had more than two people we could not all sit in the room together. We had also rented two other rooms for my daughters and their families. One room the oven did not work, discovered it was not plugged in. Very minimal as far as cookware. One bedroom had a very comfortable king bed, the other a double. The other room was a 1 bedroom with a pullout couch. Advertised to sleep 4. Problem is they did not have any blankets for couch and no pillow cases for two of the pillows. It also had a foul smell. Luckily she did have extra bedding in her car for the kids.

The parking terrace was a pain - working only part of the time. That company was unreachable for help; the resort manager's office was separate & could not help. The key fob failed several times to open the building from the parking terrace. Leaving one stuck waiting for someone else to come out so you could get in - not secure & very inconvenient. To add to the insult one paid extra fees to not be able to use it.

We booked this vacation with the intention of swimming and laying by the pool. We grocery shopped since there was a kitchen. But an hour after checking in, we got a message that the pool was closed indefinitely during our stay. After many back and forth messages with Cozy Suites, I was told we could not cancel, but would be compensated for the days the pool was closed. So we left right away, booked a hotel nearby, and had to throw away some of the groceries since we no longer had a kitchen. On the day we would have checked out, the pool was still closed, so I messaged about getting compensated and all they were willing to do is about 1/5th of the total cost. This was unacceptable to me, so I will be in contact with my credit card company and my attorney. Also - the parking app did not work, but they said that was not their problem. I am very unhappy with all of this.

Ideal location on Tempe town lake. Great amenities like gym and pool. Safe and secure parking garage. Full size kitchen with island bar. Nice patio for a morning coffee.