邁阿密布里克爾凱悅尚萃酒店

Check-in for the clean room was very fast. I used the valet parking, which was also super quick, and I appreciated the compliments they had for my car. The pool was clean with a nice view, and the room itself was very clean with a nice bathroom and pleasant views.

The hotel is dated. The room floor is out cracked. Gym is terrible. The pool is dated. Breakfast with only a few options and overpriced.

They ran out of pool towels and it took too long for more to come, so I didn't get to use the pool. BUT they gave me drink vouchers, which was very nice, to make up for it. The bed was very comfy and the view was amazing.

Great pool, excellent food from the restaurant

Only one elevator working out of three. Sometimes a 10+ minute wait for the elevator. Otherwise, a great stay.

Do not use Valet parking. It took 20 minutes to retrieve my car. Other than that, the hotel is great. I loved the 12 midday checkout time.

The only problem was the price for two small gins & club soda during happy hour @ $35, outrageous!!! The rooftop pool was superb.

This hotel was excellent. Had great customer service. Less then a mile away from brickell mall. You can see the cruise ships from the hotel. House keeping was great they cleaned up so well. They cleaned up so good we didn’t even have sand in the room or on our balcony. The pool and the roof top bar was great. I will stay here again.

We were thrilled our room was available before check in time. We were excited to use the pool between rain showers on July 4th. The hot tub however smelled strong of chlorine and after 20min, we realized that our swim suits were ruined. My daughter’s brand new suit that was royal blue was completely bleached. My hot pink bottoms and all the vibrant pink in my top was also ruined. We went to the lobby before our showers and the desk attendants asked if they could take pictures to “show the pool guy.” They didn’t offer any kind of compensation. Later I was warning another guest at the hotel restaurant and the bartender went and got us 2 free drink tickets and said she had read the notes on the room. Additionally I really thought at that price point the soap products would have been decent. I’m not picky because I don’t like to travel with my own shampoo but each of the products in the shower was terrible, bring your own. The hand soap smelled nice though. The beds/bedding were fluffy and soft. The room and the hotel was very clean!

I’m not sure if Hyatt “Centric” means a lower level of Hyatt, or what, but this hotel is definitely not an upscale property, more like a deluxe budget hotel. Places it drops: - No bellhops - No concierge - cheap construction; balcony chairs have bare metal seats, pool area chairs lack seat back cushions, room flooring is bottom end vinyl simulated wood etc - Bars don’t have blenders so forget having a piña colada or a frozen margarita, no wine at the pool bar But, wait!! In exchange for this you pay a $40/day resort fee! Now that’s a pure ripoff given the lack of amenities.

Many things were accessible from the hotel. Good breakfast at the restaurant in the hotel for a good price. Room was okay and nice but there was mold around the sink.

The staff was incredibly friendly, helpful, and accommodating. However, there is room for improvement in housekeeping. I noticed hair in the shower and on the bathroom floor, and the towels had a sour smell, suggesting they weren't fully dried after washing. On a positive note, the food on the second floor was excellent, and the hotel is situated in a fantastic location.

Great stay! Beds were clean and comfortable. Small stain on the sheets but I think it was a permanent stain that can’t come out. When I wiped off remote, phone, counter and dresser tops, it was dirty so clean room when u check in. Floor was swept but dirty as well. Couch in room is dirty and had stains. We put a sheet over the sofa for our stay. Overall 7.5/10

Very clean room, friendly staff. Our transportation to cruise ship terminal was not picking us up until 1pm on the day of departure and we were given a complimentary late check out.

Positive: the location Dislike: The room was dirty, dusty. The floor had many gaps and I tripped. The shower was broken. It’s a run down hotel in need of an update. It is currently overpriced for what it actually is, it does not look nice like in the pictures advertised.

Would not stay here again. The whole hotel looks aged. The hallways were filthy, there was a large amount of glitter and sequins in our room all over the floor and outside balcony from a previous guest. We kept out shoes on the whole stay as we did not want to walk on the floor. It looked like the room and outside hallway were not vacuumed or swept in months, with dust balls and crumbs piled high. Valet guys lost our car keys on our last morning there. Eventually found them but not before we had to go back and help look for our keys ourselves. Front Desk staff was amazing.

Clean room

The property was beautiful and clean. The staff ensured our stay was satisfactory!

Moldy showers, dirty bed linens and broken furniture. Beside the location not a good property

The views are amazing! Hotel is mega ultra clean and staff are all so friendly!! Love it !!!

Paper thin walls, could hear the people in the next rooms conversation, valet was terrible long waits

Spacious rooms with beautiful views.

This place is awesome, clean and modern, the rooftop pool is huge (and clean) a great place to spend some time. Staff are very competent and friendly.

Thin Walls. I was with my husband and my 12 yr old. You could hear everything guests were doing in their room all night long and morning. Staff wasn’t even sorry.

very loud and noisy could hear the neighbor next door to us tv and talking all night as well as could hear the room above kids running up and down very early in the morning. You have to pay $40 a night to park your car as well which is ridiculous

The views from our room were amazing.

The Location was great, Bed were now comfortable...Time for new matresses

Would def stay again..big rooms with balcony

The property was okay. There was some damage to the floor board in my room which almost cause me to fall. The chair and ottoman had stains on it and I didn’t want to sit on it. The room was smaller than expected.

I don’t have much to say , just the stay was very nice room was small however it made up with the bathroom the shower can literally fi 3 people lo but overal nice with a very nice rooftop pool

Customer service was top-notch

Check in was delayed until after 4:00 which was not good since we arrived on an overnight flight early am. Had to sit around all day waiting on a room until past the supposed available check in because room still wasnt ready by 4:00.

I was arrived in town early and they had my room ready still. Early check in was great

Due to a weather delay at Newark Airport, we arrived at the hotel around 3 a.m. instead of our originally planned 8 p.m. arrival. To my shock, the front desk agent told us we “should have called” to notify the hotel of our late arrival—even though our room was fully prepaid. I have never heard of such a policy, and frankly, the insinuation suggested our room was never properly prepared in the first place. Sure enough, the room we were assigned was in poor condition and did not include the ocean view we had reserved and paid for. At that hour, exhausted from travel, we had little energy left to dispute the issue at the desk. This experience was unacceptable. A hotel operating under the Hyatt name should hold itself to a much higher standard. Front desk staff should be trained not only to manage unforeseen circumstances with professionalism but also to treat guests with basic courtesy. Hospitality is, at its core, service—and if staff cannot manage that, they do not belong in this industry. I will never stay at this property and do not recommend it!

Very clean room, friendly staff. Our transportation to cruise ship terminal was not picking us up until 1pm on the day of departure and we were given a complimentary late check out.

Their system was down so they could not check anyone in. Sat on uncomfortable chairs for 4+ hrs and left

We are currently staying at this hotel. The bathroom is not clean, floor is dirty, walls have stains and I called for extra pillows and it took three calls and over one and a half hours to get two pillows.

The entire staff made oyr stay effortless right down from the front desk clerk to the valet attendant. Great service and the rooms were spotless

Every single staff member was amazing, I would come back just for that reason!

Arrived at hotel close to 4pm. Room wasn’t ready until nearly 6pm despite paying for its largest room- a junior suite. Then requested bedding for pullout sofa. Waited nearly an hour for the bedding. Staff was really nice but service needs to be desperately improved.

Beautiful hotel, staff is very accommodating. Within walking distance of many restaurants, cafes and shopping. Rooftop pool is great!

LOCATION

Great location

as tha word "centric" indicate, the reason was to stay close to Brickell City Center.

Perfect location with plenty to do in Brickell within walking distance.

I’ve been to Miami so many times and this was my best stay, walking distance to many popular spots in Brickell

The property was located in proximity to Brickell City Centre and Bayside Marketplace. Excellent service from staff members.

Excellent location. Beautiful water view

Great location. Clean hotel rooms. We stayed for 1 night before our cruise .

Great location, clean, friendly staff

Very nice experience overall. Clean hotel with great amenities. The Cuban cuisine restaurant/Lounge was great and so were the staff. Highly recommend the Avocado toast with greens and Benedict eggs for breakfast. Parking offers Valet only which was good for us.

Great pool, excellent food from the restaurant

the food was really good they have a restaurant called Cana they offer cuban /american food

Housekeeping was not attentive. Parking was a surprise and $41 nightly. Restaurant had a very limited menu. Would have loved to have been able to order something simple to the room after a long day - like a cheeseburger and chocolate cake! I did like the complimentary water. The shower was huge, and the bathroom was nice. The view was lovely! The products in the bathroom were very nice.

I loved everything about stay!!! The staff was SUPER FRIENDLY, our room was sooo nice and CLEAN!! The restaurant that was onsite was absolutely AMAZING!!! the food was so good!! 10/10!! Definitely booking there again.

The only problem was the price for two small gins & club soda during happy hour @ $35, outrageous!!! The rooftop pool was superb.

The location is exellent. The staff at the front desk were very friendly and accommodating. The room are clean & comfortable. The menu choices in the restaurant are limited.

The floor was very worn and had visible cracks between the floor boards. The beds was good. The dinner was unreasonable expensive compared to the quality. Checkin/out was quick and easy.

We had a great stay the staff was amazing, we took our two fur babies and they were welcoming and it felt nice not feel weird about bringing our dogs somewhere. I can’t say enough good things about the staff. The only complaint I have is the walls are too thin, we were able to hear the girls next to us and they woke us up in the middle of the night coming back to the room from their night out. We were able to hear their full conversations, and we also heard another couple doing the nasty. Our server for the second floor restaurant Cana also kept forgetting our orders, and the service was really slow. Other than that it was a really good stay with an amazing staff, clean rooms, and a nice view of the water. We would stay here again, for sure.

The restaurant at the hotel was great. The staff was very friendly and the area was great!