The Wells Carlton

clean spacious rooms and friendly and helpful staff

If you arw looking for a cool and calm environment, this is your best option

Residential Area: The hotel is situated in a residential area, making it quite inconvenient. It took over 20 minutes to drive to the city center or to reach any decent restaurants. Room Comfort: The room was uncomfortable primarily due to the excessive noise from the AC unit, refrigerator, and bathroom fan. These constant sounds made it nearly impossible to get a good night's sleep. After one night, I was moved to another room that had its own set of problems. This new room had no hot water for the shower, which was incredibly frustrating. The new room’s carpet had a terrible smell .. you can imagine what does that mean Indoor Pool: The indoor pool felt more like a decorative feature for the restaurant rather than a usable amenity. There was no access for swimming, which was a huge letdown. Gym Condition: The gym was disappointingly small and lacked proper equipment. The AC in the gym wasn’t working, making it uncomfortable to use. Cleanliness Issues: The gym room was dirty, and there were no towels or water available in the gym. Dining Experience: The main restaurant was closed for an open buffet breakfast, which was a major inconvenience. The food and drink options were poor quality, and the coffee corner was also closed. Bar Experience: The small bar felt cramped and was awkwardly located like a gate between the hotel and apartments. It lacked the inviting atmosphere one would expect. International restaurant: it’s like a room with dining tables Lack of Response: I comp

Management was completely unresponsive to multiple messages and phone calls from myself and from expedia.com

Great customer service. Staff is warm, friendly and accommodating. Resort treatment without the resort cost.