Is parking available at the property?

Yes, free valet parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee, approximately USD 17 to 22 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.

Where is the property located in relation to key landmarks?

The hotel is located in Mérida Centro, within a 15-minute walk of Plaza Grande and Mérida Cathedral. It is 1.5 miles from Paseo de Montejo and 3.2 miles from Yucatan International Convention Center. The nearest major airport is Mérida International Airport, approximately 4 miles away.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.

What are the policies regarding children at the property?

Children are not permitted at this adults-only property.

CIGNO Ermita Hotel Boutique

What guests think

CIGNO HOTEL BOUTIQUE- Adults Only earns strong praise for its beautifully restored boutique setting, comfortable well-appointed rooms, and standout, genuinely attentive staff, with many guests also highlighting excellent on-site dining and relaxing pools across this tranquil property.

However, multiple reviews note the location is in a quieter, older residential area away from restaurants and central sights, so expect to use a car, taxi, or short ride-hail trips. Housekeeping and overall cleanliness receive frequent praise. Overall, expect a serene boutique stay best suited to travelers comfortable being slightly off the main tourist path.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight multiple pools and an on-site restaurant and bar.

Related guest reviews

10

Clare

Feb 22, 2025

·

Stayed 4 nights

What a lovely stay! The staff was super attentive but also let us enjoy the ameneties. We had the rooftop pool all to ourselves one day. What a treat! Gorgeous property. Stay here if you can!

10

Ralph

Apr 14, 2025

·

Stayed 3 nights

The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.

10

Claudine

Jun 6, 2025

·

Stayed 3 nights

Property was beautiful and safe. The parking next to the hotel was great.

10

Sara

Aug 10, 2024

·

Stayed 4 nights

El staff es súper amable! La propiedad tiene mucho estilo. La habitación nos pareció súper cómoda; tiene dos albercas y ambas están excelente para relajarte después de caminar todo el día.

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10

Ivan

Jun 9, 2024

·

Stayed 2 nights

The property is amazing. Very nice curated and the food, scents and amenities are great. Definitely a come back. It is not walking distance from downtown but a short Uber ride can fix it. Totally recommended!

10

christopher

Feb 28, 2023

·

Stayed 1 night

Cigno is a beautiful, well designed and very inviting property. It features a nice bar and dining area and 3 pools! It’s a short ride to anywhere you would need to go in Merida.

8

Daniel

Mar 29, 2024

·

Stayed 3 nights

The hotel is fairly nice, but expensive for what you get. Staff is attentive and friendly but the rooftop pool has no service so you’re on your own if you want food or drink. They try to follow you around but you can be waiting for service some times. It’s a bit out of the way but 15 minute drive to town. They keep it very clean! A nice quiet hotel. They need to setup a WhatsApp service for concierge and service.

10

Dave

Feb 12, 2025

·

Stayed 1 night

Outstanding heritage / boutique hotel, beautiful property, pool, rooms with a 1st class restaurant and bar. Great access to the restaurant “zone” Stay here!

10

Carlos

Mar 4, 2023

·

Stayed 1 night

Great place to stay, excellent food, the service is outstanding. Highly recommended although the neighborhood is not the best. I would definitely would come back.

10

John Ryan

Mar 17, 2023

·

Stayed 2 nights

I can’t imagine a better home base for exploring Merida. The hotel is a total oasis from the heat of the city streets, and I personally really liked the location, even if it’s a bit off the beaten tourist path. Room was extremely comfortable, food in the restaurant was delicious, and the pools are a delight! Service left nothing to be desired. ¡Maravilloso!

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Cleanliness

Reviews often mention very clean rooms and public areas, with attentive housekeeping.

Related guest reviews

10

CELSO

May 13, 2023

·

Stayed 1 night

Excelente atención del personal, excelente limpieza, y un ambiento muy confortable.

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10

Veronica

May 6, 2025

·

Stayed 3 nights

This was a very nice hidden gem. Very close to shopping, restaurants and overall a wonderful experience. I want to mention that there were a few people who stood out that made our stay wonderful. Michelle & Jenny (concierge)- who were an absolute pleasure , and they both provided excellent service and addressed our concerns promptly. Victor - made excellent recommendations for breakfast and was a phenomenal server- Housekeeping staff were exceptional, and kept our place very clean and tidy. We had a few hiccups, but some of it was due to the obnoxious guests, and that you can’t help, however tje CIGNO Staff handled it professionally and dutifully. This place a quaint and a tucked-away-oasis and I’d highly recommend booking a stay at the CIGNO for a beautiful and tranquil visit. Thanks again for everything!

8

Daniel

Mar 29, 2024

·

Stayed 3 nights

The hotel is fairly nice, but expensive for what you get. Staff is attentive and friendly but the rooftop pool has no service so you’re on your own if you want food or drink. They try to follow you around but you can be waiting for service some times. It’s a bit out of the way but 15 minute drive to town. They keep it very clean! A nice quiet hotel. They need to setup a WhatsApp service for concierge and service.

10

Elizabeth

Apr 23, 2023

·

Stayed 1 night

Increíble, la atención de todos fue impresionante, la habitación súper limpia, el hotel pequeño pero increíble, me encanto!!!

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Rooms

Rooms are comfortable and well appointed with modern, chic design; some are large and the atmosphere is generally quiet.

Related guest reviews

10

Ralph

Apr 14, 2025

·

Stayed 3 nights

The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.

10

Ma Teresa

Sep 24, 2023

·

Stayed 3 nights

Me encanto su distribución las habitaciones muy cómodas y frescas, los productos de baño excelentes, la comida, la atención de todo el personal cálida y amable, te hacen sentir muy consentida, los felicito y sin duda voy a regresar

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10

Ruthie

Jul 16, 2024

·

Stayed 6 nights

10/10 one of the best stays i’ve ever had at a hotel. I did not want to go home for maybe the first time ever. food was great service was great rooms were so comfortable and well appointed. IM OBSESSED. currently averaging about 10 nights a month in hotels for work and this is easily the most comfortable place i’ve been in over a year.

10

Dave

Feb 12, 2025

·

Stayed 1 night

Outstanding heritage / boutique hotel, beautiful property, pool, rooms with a 1st class restaurant and bar. Great access to the restaurant “zone” Stay here!

10

Paul

Jul 6, 2025

·

Stayed 1 night

Amazingly beautifully restored property that will take your breath away. Only 10 rooms. It is in an older neighborhood and we arrived at night. There wasn't much else going on in the immediate area... it's not an entertainment or restaurant district, so you would would not expect this gem to be tucked away in the middle of the block. Book it. You won't be sorry.

10

John Ryan

Mar 17, 2023

·

Stayed 2 nights

I can’t imagine a better home base for exploring Merida. The hotel is a total oasis from the heat of the city streets, and I personally really liked the location, even if it’s a bit off the beaten tourist path. Room was extremely comfortable, food in the restaurant was delicious, and the pools are a delight! Service left nothing to be desired. ¡Maravilloso!

10

Dominick

Sep 1, 2025

·

Stayed 2 nights

My wife and I went here for a weekend get away. The room and hotel itself was very quiet, chic, modern with a Yucatan vibe. All around amazing stay and will definitely come back here in the future.

10

Omar

Sep 26, 2023

·

Stayed 3 nights

El lugar es inmejorable, las camas súper cómodas y el restaurante delicioso

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10

Jonathan

Aug 31, 2023

·

Stayed 4 nights

Pretty unique place, with amazing staff and delicious food. Rooms are very nice.

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Service

Service is widely praised as friendly, attentive, and professional.

Related guest reviews

10

Veronica

May 6, 2025

·

Stayed 3 nights

This was a very nice hidden gem. Very close to shopping, restaurants and overall a wonderful experience. I want to mention that there were a few people who stood out that made our stay wonderful. Michelle & Jenny (concierge)- who were an absolute pleasure , and they both provided excellent service and addressed our concerns promptly. Victor - made excellent recommendations for breakfast and was a phenomenal server- Housekeeping staff were exceptional, and kept our place very clean and tidy. We had a few hiccups, but some of it was due to the obnoxious guests, and that you can’t help, however tje CIGNO Staff handled it professionally and dutifully. This place a quaint and a tucked-away-oasis and I’d highly recommend booking a stay at the CIGNO for a beautiful and tranquil visit. Thanks again for everything!

10

Clare

Feb 22, 2025

·

Stayed 4 nights

What a lovely stay! The staff was super attentive but also let us enjoy the ameneties. We had the rooftop pool all to ourselves one day. What a treat! Gorgeous property. Stay here if you can!

10

Joseph

Sep 18, 2023

·

Stayed 4 nights

Staff were always ready to help. Vanessa at the front desk was lovely. Hôtel was one of our most beautiful stays. Restaurant staff were hospitable and food was delicious.

10

Ralph

Apr 14, 2025

·

Stayed 3 nights

The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.

10

gustavo

Aug 9, 2024

·

Stayed 4 nights

This hotel exceeded my expectations. The building itself, a nineteenth century casona, was beautifully renovated into one of the best boutique hotels my family and I have stayed at. The staff was amazing, professional, and friendly. Perla, Esteban and Victor, and Vanessa went out of their way to make our stay a relaxing and culturally-enriching experience. Can't wait to go back to Merida and stay there once again.

10

Valeria

Sep 15, 2025

·

Stayed 3 nights

The hotel is really nice and the staff are great. Just bear in mind that in Mérida you almost always need a car to get around and the hotel is not near restaurants or busy areas, so you will definitely need a car or a taxi.

8

Daniel

Mar 29, 2024

·

Stayed 3 nights

The hotel is fairly nice, but expensive for what you get. Staff is attentive and friendly but the rooftop pool has no service so you’re on your own if you want food or drink. They try to follow you around but you can be waiting for service some times. It’s a bit out of the way but 15 minute drive to town. They keep it very clean! A nice quiet hotel. They need to setup a WhatsApp service for concierge and service.

10

Carlos

Mar 4, 2023

·

Stayed 1 night

Great place to stay, excellent food, the service is outstanding. Highly recommended although the neighborhood is not the best. I would definitely would come back.

10

Viktoriya

Jul 20, 2024

·

Stayed 1 night

Excellent service, beautiful property

10

Rachel

Nov 8, 2025

·

Stayed 2 nights

The staff were extremely kind and the property is absolutely beautiful! Would definitely come back and stay here again :)

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AI-generated summary based on recent guest reviews

Location

Set in a quieter, older residential area away from restaurants and central sights; many say you’ll need a car or taxi for most outings, though some felt safe and found rides short.

Related guest reviews

10

Ivan

Jun 9, 2024

·

Stayed 2 nights

The property is amazing. Very nice curated and the food, scents and amenities are great. Definitely a come back. It is not walking distance from downtown but a short Uber ride can fix it. Totally recommended!

8

moria

Apr 29, 2025

·

Stayed 1 night

Great hotel in a remote and residential area. Needed to drive to get to center of town. Hotel itself is fantastic in every way.

10

Valeria

Sep 15, 2025

·

Stayed 3 nights

The hotel is really nice and the staff are great. Just bear in mind that in Mérida you almost always need a car to get around and the hotel is not near restaurants or busy areas, so you will definitely need a car or a taxi.

10

magdalena

Jan 24, 2023

·

Stayed 2 nights

Beautiful boutique hotel, the only not so good thing is that you will have to walk at least 18 min to find a store or cafe as it is located in the middle of a not very nice area. Nevertheless it felt safe to walk the 18 min so we would definitely stay there again

10

Paul

Jul 6, 2025

·

Stayed 1 night

Amazingly beautifully restored property that will take your breath away. Only 10 rooms. It is in an older neighborhood and we arrived at night. There wasn't much else going on in the immediate area... it's not an entertainment or restaurant district, so you would would not expect this gem to be tucked away in the middle of the block. Book it. You won't be sorry.

8

Ruben

Sep 13, 2025

·

Stayed 1 night

No está en buena zona

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10

Carlos

Mar 4, 2023

·

Stayed 1 night

Great place to stay, excellent food, the service is outstanding. Highly recommended although the neighborhood is not the best. I would definitely would come back.

8

Richard

Feb 2, 2025

·

Stayed 4 nights

It’s a nice little hotel. Little far from everything.

10

John Ryan

Mar 17, 2023

·

Stayed 2 nights

I can’t imagine a better home base for exploring Merida. The hotel is a total oasis from the heat of the city streets, and I personally really liked the location, even if it’s a bit off the beaten tourist path. Room was extremely comfortable, food in the restaurant was delicious, and the pools are a delight! Service left nothing to be desired. ¡Maravilloso!

10

Isabelle

Sep 1, 2025

·

Stayed 3 nights

Wonderful hotel and staff. Wish there was more to see do closer to the property.

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Dining

On-site dining earns strong feedback for tasty, high-quality food, with several guests calling the restaurant excellent.

Related guest reviews

10

Jose Ignacio

Jul 2, 2023

·

Stayed 4 nights

Excelente hotel, impecable la comida deliciosa y la habitación espectacular. Lo único que no nos gusto tanto es que no está tan cerca del centro o de paseo Montejo.

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10

Arlette Boves

Jun 24, 2023

·

Stayed 2 nights

El personal súper amable, la comida deliciosa! El lugar cómodo, Pettit y de muy buen gusto

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10

Joseph

Sep 18, 2023

·

Stayed 4 nights

Staff were always ready to help. Vanessa at the front desk was lovely. Hôtel was one of our most beautiful stays. Restaurant staff were hospitable and food was delicious.

10

Ralph

Apr 14, 2025

·

Stayed 3 nights

The Cigno Hotel is a beautiful oasis in central Merida. The room was large, beautifully appointed and well air-conditioned. The food at the restaurant was excellent-modern Mexican cuisine. We felt one of the best part of the experience was the staff. They were friendly, helpful and very gracious. You cannot go wrong staying at this excellent small hotel. We had a very positive experience at Cigno Hotel.

8

Laura

Oct 3, 2023

·

Stayed 3 nights

Fantastic boutique hotel. Beautiful architecture and attentive staff. Breakfasts were terrific. Definitely will be back.

10

Daniella

May 23, 2023

·

Stayed 3 nights

El hotel está muy bonito y lo mejor de todo es la atención de todos. La comida del restaurante también es algo que sobresale. Demasiado recomendable

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10

Ruthie

Jul 16, 2024

·

Stayed 6 nights

10/10 one of the best stays i’ve ever had at a hotel. I did not want to go home for maybe the first time ever. food was great service was great rooms were so comfortable and well appointed. IM OBSESSED. currently averaging about 10 nights a month in hotels for work and this is easily the most comfortable place i’ve been in over a year.

10

Carlos

Mar 4, 2023

·

Stayed 1 night

Great place to stay, excellent food, the service is outstanding. Highly recommended although the neighborhood is not the best. I would definitely would come back.

10

Omar

Sep 26, 2023

·

Stayed 3 nights

El lugar es inmejorable, las camas súper cómodas y el restaurante delicioso

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10

Drew

Jun 16, 2024

·

Stayed 1 night

Un Hotel mi bonito. Comida rica y servicio excelente. Regresaremos pronto

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $246	6 $246	7 $234	8 $245	9 $258	10 $260
11 $250	12 $258	13 $245	14 $239	15 $236	16 $272	17 $379
18 $350	19 $343	20 $265	21 $257	22 $257	23 $266	24 $268
25 $264	26 $243	27 $242	28 $257	29 $257	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $447	2 $274	3 $271	4 $306	5 $305	6 $308	7 $301
8 $289	9 $280	10 $276	11 $295	12	13 $313	14 $322
15 $311	16 $295	17 $327	18 $343	19 $317	20 $428	21 $304
22 $305	23 $289	24 $282	25 $283	26 $287	27 $328	28
29 $320	30 $284

CIGNO Ermita Hotel Boutique

About this property

Location

Room options

Classic Room King

Patio Suite Pool View King Plunge Pool

Partial Pool View King Plunge Pool

Deluxe Rooftop Suite King

Classic Room 2 Beds

Premium Rooftop Suite King

Suite with Balcony King

Guest reviews of CIGNO Ermita Hotel Boutique

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about CIGNO Ermita Hotel Boutique

Prices for upcoming dates