TownePlace Suites by Marriott New York Manhattan/Times Square

Breakfast was great, cheesiest omelets. Kitchen was very good, all you need to fix meals .

Es gibt ein typisch Amerikanisches Frühstück. Das Personal war sehr freundlich und die Zimmer sind sauber. Der Standort ist optimal, ich bin schon das zweite Mal hier. Jeder Zeit wieder!

Funcionario Mehdi foi espetacular na recepcao e assistencia durante a estadia

The hotel is clean and the staff is friendly. The coffee is good. My one issue is I booked a king room with a courtyard at a premium price (for which I received an email confirmation at the time of booking) and I was given a small studio in its place. I had no warning, and only discovered the change after checking in and entering the room. I returned to the front desk to ask to be moved to the correct room, and I was told it had already been given to another customer. The front desk agent then told me that it was my responsibility to follow up with a call the hotel anytime I use a third-party like Hotels.com to book a room, otherwise the room could be given to someone else, even after the booking has been confirmed. I asked if I could have a room of equal or greater value instead of the downgrade I was given and was told there was nothing available. I then asked if they would refund the difference between the room I paid for and the room I was given and was told they would look into it. I called the hotel after returning home and sent emails to the contacts they provided when I called but still no refund has been issued. It was bad enough they gave my room away, but it’s incredibly frustrating that I paid almost twice as much as the substitute room was worth.

La chambre était globalement propre néanmoins il y a des problèmes avec l’ascenseur que soit délais comme du bruit. L’espace petit déjeuner est très petit mais c’est accessible toute la journée