Naturela

I stayed in the deluxe wooden room. Very generous in size with ample space. Nice floors. Balcony. It’s a loud area plus construction next door (where isn’t there construction in Bali !?). Bathroom was very basic and no hot water. Besides that a good budget stay!

Loved it so much!!

More quiet area a little away from the hustle and bustle, but short way with scooter to anything. Helpful staff. Courtyard/garden area does not look anything like the pictures. There’s a scooter rental that fills up a lot of the space, Very simple bathroom in the standard room.

Loud construction, sometimes until midnight. Rude staff that harass you, rooms not clean. Wifi doesn’t work.

Stayed here for 4 months. At first I didn’t mind it as the location was good and I didn’t spend much time here. But I would do yourself a favour and NOT stay here. Many better and cheaper options out there. Here’s why: 1)really loud and disruptive construction that starts at 8am and sometimes goes until Midnight. Even on weekends. 2) wifi barely works, and even cell service/reception is limited. 3) rooms aren’t cleaned properly. Surfaces aren’t wiped down and you have to request room cleaning when you want it- not automatic. I didn’t know this when I first moved in and room wasn’t cleaned in a week. 4) I got make up on my towel and they tried to charge me before I pushed back and asked why they aren’t washing their towels with bleach? Same thing work sheets I was in an accident and got a bit of blood on the sheets and they tried to charge me as well. 5) no sense of customer service or loyalty, and the receptionists are scammers and gaslighters. As I said I was here for 4 months. When I went to pay for my extension I explicitly said not to charge me in SGD. she still chose that option and overcharged me about SGD50, which is IDR700,000 which goes a long way here. I then asked her to void the transaction. I told her I won’t pay until I get the refund. Nearly every day I’m getting harassed about payment. She’s gaslighting me into thinking I wasn’t actually overcharged and I did the calculation wrong. They’re messaging me at 11pm at night. Banging on my door at 10pm at night