Quality Inn Ontario

No

Check-in was the only good part of the experience. The front desk clerk was friendly and efficient. After checking in, I walked down the dark musty hallways to my room, feeling uncomfortable but hoping that the room would be in better shape than the corridors. Unfortunately, I was to be sorely disappointed. The room smelled even more musty than the hallway, and I found food ground into the fabric of the chair by the window. I went back to the front desk to ask if they had a cleaner room. The front desk clerk helpfully showed me to a room that had just recently been deep cleaned. When we entered it, I could smell the same mustiness as the other room, but this time partially covered up with a sickly sweet cleaning fluid smell. The front desk clerk said it was a new cleaner they've been using and that he hated the smell. I thought for a moment and considered that my child is more sensitive to smells than I am, and even though I had just driven 6.5 hours, and I was looking forward to lying down for a while, I decided to cancel our stay and power through the remaining 6 hour drive to home. The front desk clerk said he would call the manager and try to get a refund for me, since they had plenty of vacancy, and I hadn't taken anyone else's space or cost the hotel anything. But the manager refused to refund my lodging cost. I want to warn everyone else. Hotels.com lists this as a 2.5 star hotel, but it's a 1 star hotel at best. Motel 6 is better, and definitely cleaner.

Staff was so nice and helpful. My room was tired and worn, but mostly clean. It did smell a bit like cigarette smoke, and it made more sense when I discovered there was a rubber glove out over the smoke detector (probably to block the smoke). My room was next to the dumpsters so that was an additional and strangely common noise. It was a bed to sleep in during my travels, but I wouldn’t return.

Good breakfast choices including biscuits and gravy. Staff was helpful when I had no issue with the key. Room was clean.

Hotel was not at all as pictured. Dilapidated, somewhat malodorous, and not enjoyable to stay.