BIG4 Casino Holiday Park

“The rooms were clean, very comfortable, and the staff was amazing. They went above and beyond to make our stay enjoyable.” “Excellent overall experience — quick check‑in, spotless room, and friendly staff throughout our stay.” “Wonderful stay! Quiet room, comfortable bed, and great service from start to finish.”

First off the room was advertised as $124 a night however I was charged $177 plus the $15 insurance which I agree, was my choice (advice to the weary) double check the check out price for inflated costs. Second, i had accidentally booked the wrong date and despite Wotif agreeing to the change at no cost, they were unable to confirm that the park would reschedule, despite numerous attempts to contact them. The park refused to deal with me directly and kept telling me to talk to Wotif. Consequently I had to rearrange my schedule, which was a total pain. Then I arrived at the park at 6pm, in total darkness and had to work out how to contact reception only to be told "didn't you receive an SMS advising you about late check-ins?" Umm, that would be a "No!" Handed a key and a map of the park (quite huge, the park, not the map). Extremely poor lighting and no real indication where I was as no van, units or street signs illuminated. Had to get out of the car numerous time with my mobile phone flashlight to work out where I was. Finally found my van only to find a window with no blind (surrounded by work utes) i was after all a single female traveller. Next bitter cold, turn on the AC for heat, only to find it so caked with dirt no air could possibly escape its interior. Then to top off this experience, absolutely no toilet paper, what so ever. Would you stay in a park like this?

bed was made with clean sheets

Perfection, great customer service on arrival. Room was pet-friendly and extremely clean. The place was quiet and had a communal laundry, bbq area and pool. We will definitely be back :)

Perfection, great customer service on arrival. Room was pet-friendly and extremely clean. The place was quiet and had a communal laundry, bbq area and pool. We will definitely be back :)