The property itself was charming and the front desk staff were genuinely kind and helpful. However, our experience in the room was unfortunately disappointing. Upon arrival, I found dead bugs—including what looked like baby cockroaches and flies—on the bed, along with stains on the sheets. I reported it to the front desk and they offered to move us to a different room, which I appreciated, but at that point it felt like too much of a hassle. Later that evening, when my 14-year-old daughter and I returned to the room, we discovered large red ants in the bathroom and crawling around the room, along with a huge millipede scurrying across the floor. My daughter was terrified and refused to leave the bed for the rest of the night. It was clear we couldn’t stay for the remainder of the trip, so I ended up booking another hotel and leaving early—unfortunately without receiving a refund. I completely understand that the property is in a jungle setting, and some critters are to be expected. But I’ve stayed at similar locations and never encountered this level of issue. I believe cleanliness, especially when it comes to bed linens and pest control, should be a top priority regardless of the environment
The property itself was charming and the front desk staff were genuinely kind and helpful. However, our experience in the room was unfortunately disappointing. Upon arrival, I found dead bugs—including what looked like baby cockroaches and flies—on the bed, along with stains on the sheets. I reported it to the front desk and they offered to move us to a different room, which I appreciated, but at that point it felt like too much of a hassle. Later that evening, when my 14-year-old daughter and I returned to the room, we discovered large red ants in the bathroom and crawling around the room, along with a huge millipede scurrying across the floor. My daughter was terrified and refused to leave the bed for the rest of the night. It was clear we couldn’t stay for the remainder of the trip, so I ended up booking another hotel and leaving early—unfortunately without receiving a refund. I completely understand that the property is in a jungle setting, and some critters are to be expected. But I’ve stayed at similar locations and never encountered this level of issue. I believe cleanliness, especially when it comes to bed linens and pest control, should be a top priority regardless of the environment
