Melody Suite Rome

When we booked our stay orbits. We expected to be a hotel with some semblance of service. It was more like an Airbnb, which if we were gonna do that, we would’ve booked that through Airbnb. We did it with orbit because we trust and I’ve had great experience through the year staying at the hotels there was no service. There was no concierge there was we were told there was 24 hour service couldn’t get a hold of anybody very poor communication being in a foreign country. We expected to have a situation where there’s a concierge. The room was excellent super clean beautifully done absolutely no complaints there. The complaint I do have is though we were giving four keys which for first office is confusing. It took that many keys to get into our room. If I knew that upfront, I would not have booked this day when I booked with Melody suites and they had good Reviews. We felt very confident that we would receive the help that we needed. When we tried to book a cab we could not do it because the language barrier. So we called the concierge. They said they couldn’t do it. That was after two or three hours after I messaged them. Unfortunately what makes the whole situation unfortunate. It was when we checked out my wife left her cell phone in the room, which was certainly our fault. But we had to leave the key and lock all the doors to get out and there was no way to get out luckily for us. There were other people in the building. The building consisted of I think other businesses are