Accra Royal Castle Apartments & Suites

The staff were very helpful, no management about to answer questions, the room we booked was no longer available; we paid for a twin room (2 single beds), the one given to us was extremely dirty. We had wipes and did alot of cleaning of the surfaces in the room. There was only 1 hanger in the wardrobe. Also on the first night there was no water and a powercut, they were both back on by the morning, but there was no hot water. No instructions how to lower the air conditioning. On a positive note the location is a good one for the area and the staff went out of there way to help with us with additional towels, and wifi set up.

I rented a suite. The suite was not available, so instead I was given a seperate room for a minor child. I was not very comfortable with that. I brought food to cook in the kitchenette for us all, but no kitchenette, so that food went to waste, and instead I had to buy dinner for 4. I also had to rent an additional room for my driver. Instead of a single suite for 3 adults and a child I had 3 rooms. One was complimentary, but I had to pay extra for the 3rd room. It was an inconvenience and cost me more.

The room looked like it has not been used for a while. The fridge was dirty we had to use antibacterial wipe to clean inside. There were no towels and no soap, when I asked I was told all the towels have been washed.The bathroom was not clean, towel holder was broken. There was no water on second day

The property looked nice in the pictures and it was very misleading to what i saw at the hotel, the cup when they offered us drinks had mould we didnt get to eat at the hotel the rooms the bathroom was dirty we told them to clean it, the bedsheets were dirty the internet was non existent when in the room we had to come out of the room to actually get internet, we changed rooms and the internet was still not working. The pool was dirty the only time it was clean when the manager was having his party i wasted money on this hotel i would never stay here again at all they need to take down the pictures as its very misleading. I should of paid what i thought the stay was worth like on the programme four in the bed. Their hospitality was wack, they had works going on in the hotel and nothing was getting sorted leaks coming in from the rain into our room, they had a generator and they never put it on when the rain was falling and the lights cutting out. The back up generator was not working either the people there were nice but i would never stay here again i give it 1 star out of 5. Please do not stay at this hotel i booked for 2 weeks but ending my stay to check out in 3 days because of the way the hotel was running.