Been staying at Davenport Hotels every year for over 15 years. This was the worst experience to date. The front desk attendant was rude, refused to give my wife a new room key, made me walk down with my ID with a sprained ankle, even tho we had already been staying at the hotel for 2 days, and checked in together. When told “you remember checking us in” attendant rudely said “yeah well I see a lot of people in a day”….old management remembered us by name everytime we stayed, along with remembering every other guest staying their hotel at the time (as good hotels do). All beverage vending machines removed from hotel, and nowhere to buy bottled water. Asked the front desk attendant, and they told us to take a cup down to the gym and USE THE WATER FOUNTAIN. Unacceptable. Then the other attendant said the would send 2 bottles of water up to our room, and just never did. Our bathroom was DIRTY upon arrival, and I have pictures to document. Elevator floors filthy, hadn’t been vacuumed in a long time (my young son stepped on a staple in the elevator when going down to the pool barefoot in the elevator…again, never a problem before). No longer provide amenities in room. Valet was sitting on his cell phone and we had to wait until he was done with a personal call to get our vehicle. Extremely disappointing stay. Worst stay in the 15 years of Davenport stays. Won’t be coming back to the tower.
Been staying at Davenport Hotels every year for over 15 years. This was the worst experience to date. The front desk attendant was rude, refused to give my wife a new room key, made me walk down with my ID with a sprained ankle, even tho we had already been staying at the hotel for 2 days, and checked in together. When told “you remember checking us in” attendant rudely said “yeah well I see a lot of people in a day”….old management remembered us by name everytime we stayed, along with remembering every other guest staying their hotel at the time (as good hotels do). All beverage vending machines removed from hotel, and nowhere to buy bottled water. Asked the front desk attendant, and they told us to take a cup down to the gym and USE THE WATER FOUNTAIN. Unacceptable. Then the other attendant said the would send 2 bottles of water up to our room, and just never did. Our bathroom was DIRTY upon arrival, and I have pictures to document. Elevator floors filthy, hadn’t been vacuumed in a long time (my young son stepped on a staple in the elevator when going down to the pool barefoot in the elevator…again, never a problem before). No longer provide amenities in room. Valet was sitting on his cell phone and we had to wait until he was done with a personal call to get our vehicle. Extremely disappointing stay. Worst stay in the 15 years of Davenport stays. Won’t be coming back to the tower.
