Hotel Sapphire
From
US$ 79
/noite
Selecione datas para ver preços e disponibilidade
From
US$ 79
/noite
Sobre este alojamento
Enjoy a stay with an outdoor pool and private balconies, just a short walk from Mombasa Island and Shree Cutch Satsang Temple.
Localização
Mombasa alberga Hotel Sapphire.Alguns marcos locais são Two Tusks e Leven House, ao passo que os viajantes que desejam fazer algumas compras devem visitar City Mall e Mtwapa Mall. Também vale a pena visitar Mamba Village e Wild Waters.
Estacionamento
Wi-fi gratuito
Piscina
Quartos de não fumadores
Piscina exterior
Bar junto à piscina
Opções de quartos
5
Deluxe Suite
Detalhes do quarto
1 Cama De Casal Grande
1 Sofá-Cama
Dormidas 2
388 ft²
VarandaAr condicionadoCofre de segurançaCasa de banho privada
5
Quarto Superior
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
291 ft²
VarandaAr condicionadoCofre de segurançaCasa de banho privada
Avaliações dos hóspedes sobre Hotel Sapphire
6.6
Agradável
Com base em 1 avaliação verificada
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Analisando as avaliações recentes, o Hotel Sapphire recebe elogios consistentes pela sua equipe atenciosa e simpática e pelos quartos geralmente limpos e confortáveis, embora alguns hóspedes relatem música alta vinda do entretenimento noturno e ruído de reformas durante o dia.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Analisando as avaliações recentes, o Hotel Sapphire recebe elogios consistentes pela sua equipe atenciosa e simpática e pelos quartos geralmente limpos e confortáveis, embora alguns hóspedes relatem música alta vinda do entretenimento noturno e ruído de reformas durante o dia.
A localização é central e permite fácil acesso a pontos turísticos e transportes públicos. A gastronomia é frequentemente bem avaliada, embora o serviço possa ser lento e o serviço de quarto ou o café da manhã embalado tenham deixado alguns hóspedes insatisfeitos. A confiabilidade do Wi-Fi varia e são mencionadas ocasionais questões de manutenção. Espere um bom custo-benefício em um ambiente animado, no centro da cidade.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
A área da piscina, o bar e o restaurante no local são apreciados, e alguns hóspedes gostam do entretenimento noturno. Obras de reforma causaram ruído durante o dia em várias estadias, e a música do entretenimento pode ser alta.
Avaliações dos hóspedes relacionadas
6
DARRAN
27 de jul. de 2025
·
A estadia foi de 2 noites
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.
10
Foo
1 de ago. de 2025
·
A estadia foi de 2 noites
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
4
Jameelah
3 de ago. de 2025
·
A estadia foi de 1 noite
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
10
Getinet Abay
24 de out. de 2025
·
A estadia foi de 1 noite
Cooperative staff, comfortable room. A good bar and restaurant.
Cooperative staff, comfortable room. A good bar and restaurant.
8
Michael
9 de mar. de 2025
·
A estadia foi de 4 noites
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
10
Laura-
28 de set. de 2023
·
A estadia foi de 2 noites
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.
10
Miriam
5 de set. de 2025
·
A estadia foi de 1 noite
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Renato
14 de mar. de 2025
·
A estadia foi de 1 noite
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
10
Vivian
6 de fev. de 2026
·
A estadia foi de 2 noites
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
8
Solveig Larsen
28 de set. de 2025
·
A estadia foi de 3 noites
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os quartos e o hotel são geralmente limpos, com vários hóspedes observando acomodações muito limpas. Alguns relataram problemas como toalhas desgastadas ou uma reclamação isolada sobre a limpeza geral.
Avaliações dos hóspedes relacionadas
10
Javeed
24 de jan. de 2025
·
A estadia foi de 1 noite
Outstanding value with top-notch service. Food was good and the rooms were very clean
Outstanding value with top-notch service. Food was good and the rooms were very clean
6
Dathan
10 de nov. de 2023
·
A estadia foi de 7 noites
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
10
Janilia
4 de jul. de 2023
·
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.
10
K
10 de jun. de 2025
·
A estadia foi de 1 noite
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
8
kassim
16 de fev. de 2026
·
A estadia foi de 13 noites
Staff and clean rooms andfriendly atmosfriendly
Staff and clean rooms andfriendly atmosfriendly
8
Danielle
30 de mai. de 2025
·
A estadia foi de 1 noite
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
8
Solveig Larsen
28 de set. de 2025
·
A estadia foi de 3 noites
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
2
catherine
30 de set. de 2025
·
A estadia foi de 1 noite
Too dirty
Too dirty
6
Kati
25 de fev. de 2026
·
A estadia foi de 2 noites
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
8
Pilar
16 de out. de 2025
·
A estadia foi de 1 noite
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente confortáveis e alguns são espaçosos, com ar condicionado eficaz. No entanto, vários hóspedes mencionam música alta vinda dos quartos à noite, Wi-Fi variável e problemas ocasionais de manutenção, como problemas com o ar condicionado ou com a água.
Avaliações dos hóspedes relacionadas
4
Jameelah
3 de ago. de 2025
·
A estadia foi de 1 noite
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place
6
Elizabeth
1 de mar. de 2024
·
A estadia foi de 1 noite
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
6
Dathan
10 de nov. de 2023
·
A estadia foi de 7 noites
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
2
Ousmane
30 de ago. de 2025
·
A estadia foi de 2 noites
There was literally no water in the unit
There was literally no water in the unit
6
Salima
19 de abr. de 2025
·
A estadia foi de 5 noites
Water was too hot for shower. Could not adjust temperature.
Water was too hot for shower. Could not adjust temperature.
10
Miriam
5 de set. de 2025
·
A estadia foi de 1 noite
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Renato
14 de mar. de 2025
·
A estadia foi de 1 noite
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!
10
Vivian
6 de fev. de 2026
·
A estadia foi de 2 noites
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
8
Danielle
30 de mai. de 2025
·
A estadia foi de 1 noite
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
10
Domenyk
24 de out. de 2025
·
A estadia foi de 1 noite
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser atencioso, simpático e prestativo, com a equipe frequentemente indo além para ajudar. Alguns relatos mencionam o serviço lento no restaurante, placas de “não perturbe” ignoradas ou respostas não muito prestativas a pedidos de troca de quarto.
Avaliações dos hóspedes relacionadas
10
Gunther
18 de fev. de 2026
·
A estadia foi de 1 noite
Trevligt personal överallt väldigt pris värt
Trevligt personal överallt väldigt pris värt
10
Foo
1 de ago. de 2025
·
A estadia foi de 2 noites
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.
8
Ricky
8 de set. de 2023
·
A estadia foi de 1 noite
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
10
Mie
1 de nov. de 2025
·
A estadia foi de 2 noites
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
10
Scott
20 de fev. de 2025
·
A estadia foi de 1 noite
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
6
Elizabeth
1 de mar. de 2024
·
A estadia foi de 1 noite
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
6
Dathan
10 de nov. de 2023
·
A estadia foi de 7 noites
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.
10
K
10 de jun. de 2025
·
A estadia foi de 1 noite
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.
10
John
22 de abr. de 2025
·
A estadia foi de 7 noites
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.
10
Domenyk
24 de out. de 2025
·
A estadia foi de 1 noite
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado no centro de Mombasa, com acesso a pé à Cidade Velha, ao mercado de especiarias, a um shopping e à ferrovia urbana. Conveniente para se locomover pela cidade.
Avaliações dos hóspedes relacionadas
10
Damon
23 de set. de 2024
·
A estadia foi de 1 noite
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.
8
Michael
9 de mar. de 2025
·
A estadia foi de 4 noites
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.
10
Mie
1 de nov. de 2025
·
A estadia foi de 2 noites
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!
10
Miriam
5 de set. de 2025
·
A estadia foi de 1 noite
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad
10
Hans Evan Paul
9 de jan. de 2024
·
A estadia foi de 2 noites
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
8
Solveig Larsen
28 de set. de 2025
·
A estadia foi de 3 noites
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.
6
Kati
25 de fev. de 2026
·
A estadia foi de 2 noites
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.
8
Pilar
16 de out. de 2025
·
A estadia foi de 1 noite
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A comida e o café da manhã são frequentemente elogiados, incluindo opções da culinária Swahili e um buffet sólido. No entanto, o serviço de quarto e o café da manhã embalado deixaram alguns hóspedes insatisfeitos em algumas ocasiões, e uma estadia relatou um serviço muito lento.
Avaliações dos hóspedes relacionadas
6
Colin
26 de dez. de 2023
·
A estadia foi de 1 noite
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!
10
Getinet Abay
24 de out. de 2025
·
A estadia foi de 1 noite
Cooperative staff, comfortable room. A good bar and restaurant.
Cooperative staff, comfortable room. A good bar and restaurant.
8
Ricky
8 de set. de 2023
·
A estadia foi de 1 noite
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.
10
Scott
20 de fev. de 2025
·
A estadia foi de 1 noite
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.
6
Elizabeth
1 de mar. de 2024
·
A estadia foi de 1 noite
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.
10
Vivian
6 de fev. de 2026
·
A estadia foi de 2 noites
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.
10
Hans Evan Paul
9 de jan. de 2024
·
A estadia foi de 2 noites
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.
8
Danielle
30 de mai. de 2025
·
A estadia foi de 1 noite
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.
8
Pilar
16 de out. de 2025
·
A estadia foi de 1 noite
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.
10
Domenyk
24 de out. de 2025
·
A estadia foi de 1 noite
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Radoslav
25 de out. de 2023
·
A estadia foi de 5 noites
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10
RENIS
27 de jul. de 2026
·
A estadia foi de 7 noites
I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.
I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.
10
Neil
14 de jul. de 2026
·
A estadia foi de 2 noites
A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.
A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.
10
Kumail
5 de jun. de 2026
·
A estadia foi de 2 noites
⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.
⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.
10
David
23 de mai. de 2026
·
A estadia foi de 1 noite
I like how clean , organized and serious the staff are to making u feel good about your stay
I like how clean , organized and serious the staff are to making u feel good about your stay
Políticas da propriedade
Check-in
Check-out
De 14:00 a 21:00
Antes das 10:30
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
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outubro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-21: 79.67215974250793USD
- 2026-09-22: 79.68112507202149USD
- 2026-09-23: 80.68147077758789USD
- 2026-09-24: 80.68147077758789USD
- 2026-09-25: 80.68147077758789USD
- 2026-09-26: 80.12683376625061USD
- 2026-09-27: 80.53475189430236USD
- 2026-09-28: 80.53475189430236USD
- 2026-09-29: 80.53475189430236USD
- 2026-09-30: 80.53475189430236USD
- 2026-10-01: 73.18552559871674USD
- 2026-10-02: 73.18552559871674USD
- 2026-10-03: 73.18552559871674USD
- 2026-10-04: 73.05685085964203USD
- 2026-10-05: 73.18552559871674USD
- 2026-10-06: 73.18552559871674USD
- 2026-10-07: 73.18552559871674USD
- 2026-10-08: 73.18552559871674USD
- 2026-10-09: 73.18552559871674USD
- 2026-10-10: 73.18552559871674USD
- 2026-10-11: 73.18552559871674USD
- 2026-10-12: 73.18552559871674USD
- 2026-10-13: 73.18552559871674USD
- 2026-10-14: 73.18552559871674USD
- 2026-10-15: 73.18552559871674USD
- 2026-10-16: 73.18552559871674USD
- 2026-10-17: 73.18552559871674USD
- 2026-10-18: 73.18552559871674USD
- 2026-10-19: 73.18552559871674USD
- 2026-10-20: 73.18552559871674USD
- 2026-10-21: 73.18552559871674USD
- 2026-10-22: 73.18552559871674USD
- 2026-10-23: 80.08066275573731USD
- 2026-10-24: 73.18552559871674USD
- 2026-10-25: 73.35656086502075USD
- 2026-10-26: 73.18552559871674USD
- 2026-10-27: 73.31890124328613USD
- 2026-10-28: 73.18552559871674USD
- 2026-10-29: 73.18552559871674USD
- 2026-10-30: 73.18552559871674USD
- 2026-10-31: 73.18552559871674USD
- 2026-11-01: 73.18552559871674USD
- 2026-11-02: 73.18552559871674USD
- 2026-11-03: 73.18552559871674USD
- 2026-11-04: 73.18552559871674USD
- 2026-11-05: 73.18552559871674USD
- 2026-11-06: 73.18552559871674USD
- 2026-11-07: 73.18552559871674USD
- 2026-11-08: 73.18552559871674USD
- 2026-11-09: 73.31890124328613USD
- 2026-11-10: 73.18552559871674USD
- 2026-11-11: 73.18552559871674USD
- 2026-11-12: 73.18552559871674USD
- 2026-11-13: 73.18552559871674USD
- 2026-11-14: 73.18552559871674USD
- 2026-11-15: 73.18552559871674USD
- 2026-11-16: 81.49731576332091USD
- 2026-11-17: 73.18552559871674USD
- 2026-11-18: 73.18552559871674USD
- 2026-11-19: 73.18552559871674USD
- 2026-11-20: 73.31890124328613USD
- 2026-11-21: 72.88045123600006USD
Check-in time starts at14:00Check-in time ends at21:00Check-out time ends at10:00
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: USD 20.0 per night;
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children;
Cortesias mais populares
Estacionamento
Wi-fi gratuito
Piscina
Quartos de não fumadores
Piscina exterior
Bar junto à piscina
Geral
Quartos de não fumadores
Bar junto à piscina
Beach Sun Loungers
Estacionamento
Estacionamento
Parking Onsite
Internet
Wi-fi gratuito
Atividades
Piscina
Piscina exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Serviços
24-Hour Front Desk