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Hotel Sapphire

From

US$ 79

/ noite

Hotel Sapphire - Image 1

Hotel Sapphire - Image 2

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From

US$ 79

/ noite

Sobre esta propriedade

Enjoy a stay with an outdoor pool and private balconies, just a short walk from Mombasa Island and Shree Cutch Satsang Temple.

Estacionamento
Wi-fi grátis
Piscina
Quartos de não fumantes
Piscina externa
Bar junto à piscina

Localização

Mwembe Tayari Road Hotel Sapphire, Mombasa, Quênia

Mais informações sobre a localização

Opções de quarto

5

Deluxe Suite

Detalhes do quarto

1 Cama De Casal Grande

1 Sofá-Cama

Acomoda 2

388 ft²

Varanda

Ar condicionado

Cofre de segurança

Banheiro privativo

5

Quarto Superior

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

291 ft²

Varanda

Ar condicionado

Cofre de segurança

Banheiro privativo

Avaliações dos hóspedes sobre Hotel Sapphire

6.6

Agradável

Com base em uma avaliação verificada

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Analisando avaliações recentes, o Hotel Sapphire recebe muitos elogios pela sua equipe atenciosa e calorosa e pelos quartos geralmente limpos e confortáveis, embora alguns hóspedes relatem música alta vinda do entretenimento local e ruído de reformas durante o dia.

Comodidades

Limpeza

Quartos

Serviço

Atendimento Amigável

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Analisando avaliações recentes, o Hotel Sapphire recebe muitos elogios pela sua equipe atenciosa e calorosa e pelos quartos geralmente limpos e confortáveis, embora alguns hóspedes relatem música alta vinda do entretenimento local e ruído de reformas durante o dia.

A localização é central e permite fácil acesso a pontos turísticos e transporte. O restaurante costuma ser bem avaliado, embora o serviço possa ser lento e o serviço de quarto ou os cafés da manhã embalados tenham deixado alguns hóspedes insatisfeitos. A confiabilidade do Wi-Fi varia e problemas de manutenção ocasionais são mencionados. Espere um bom custo-benefício em um ambiente animado, no centro da cidade.

Comodidades

Limpeza

Quartos

Serviço

Atendimento Amigável

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

A área da piscina, o bar e o restaurante no local são apreciados, e alguns hóspedes gostam do entretenimento noturno. No entanto, obras de reforma causaram ruído durante o dia em várias estadias e a música do entretenimento pode ser alta.

Avaliações dos hóspedes relacionadas

6

DARRAN

27 de jul. de 2025

·

Hospedou-se por 2 noites

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.

The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous.

10

Foo

1 de ago. de 2025

·

Hospedou-se por 2 noites

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

4

Jameelah

3 de ago. de 2025

·

Hospedou-se por 1 noite

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

10

Getinet Abay

24 de out. de 2025

·

Hospedou-se por 1 noite

Cooperative staff, comfortable room. A good bar and restaurant.

Cooperative staff, comfortable room. A good bar and restaurant.

8

Michael

9 de mar. de 2025

·

Hospedou-se por 4 noites

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

10

Laura-

28 de set. de 2023

·

Hospedou-se por 2 noites

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.

We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again.

10

Miriam

5 de set. de 2025

·

Hospedou-se por 1 noite

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Renato

14 de mar. de 2025

·

Hospedou-se por 1 noite

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

10

Vivian

6 de fev. de 2026

·

Hospedou-se por 2 noites

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

8

Solveig Larsen

28 de set. de 2025

·

Hospedou-se por 3 noites

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Os quartos e o hotel são geralmente limpos, com vários hóspedes observando acomodações muito limpas. Alguns relataram problemas como toalhas desgastadas ou uma reclamação isolada sobre a limpeza geral.

Avaliações dos hóspedes relacionadas

10

Javeed

24 de jan. de 2025

·

Hospedou-se por 1 noite

Outstanding value with top-notch service. Food was good and the rooms were very clean

Outstanding value with top-notch service. Food was good and the rooms were very clean

6

Dathan

10 de nov. de 2023

·

Hospedou-se por 7 noites

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

10

Janilia

4 de jul. de 2023

·

The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful.

10

K

10 de jun. de 2025

·

Hospedou-se por 1 noite

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

8

kassim

16 de fev. de 2026

·

Hospedou-se por 13 noites

Staff and clean rooms andfriendly atmosfriendly

Staff and clean rooms andfriendly atmosfriendly

8

Danielle

30 de mai. de 2025

·

Hospedou-se por 1 noite

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

8

Solveig Larsen

28 de set. de 2025

·

Hospedou-se por 3 noites

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

2

catherine

30 de set. de 2025

·

Hospedou-se por 1 noite

Too dirty

Too dirty

6

Kati

25 de fev. de 2026

·

Hospedou-se por 2 noites

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

8

Pilar

16 de out. de 2025

·

Hospedou-se por 1 noite

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são geralmente confortáveis e alguns são espaçosos, com ar condicionado eficiente. No entanto, vários hóspedes mencionam música alta vinda dos quartos à noite, Wi-Fi instável e problemas de manutenção ocasionais, como problemas no ar condicionado ou com a água.

Avaliações dos hóspedes relacionadas

4

Jameelah

3 de ago. de 2025

·

Hospedou-se por 1 noite

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place

6

Elizabeth

1 de mar. de 2024

·

Hospedou-se por 1 noite

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

6

Dathan

10 de nov. de 2023

·

Hospedou-se por 7 noites

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

2

Ousmane

30 de ago. de 2025

·

Hospedou-se por 2 noites

There was literally no water in the unit

There was literally no water in the unit

6

Salima

19 de abr. de 2025

·

Hospedou-se por 5 noites

Water was too hot for shower. Could not adjust temperature.

Water was too hot for shower. Could not adjust temperature.

10

Miriam

5 de set. de 2025

·

Hospedou-se por 1 noite

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Renato

14 de mar. de 2025

·

Hospedou-se por 1 noite

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

Accoglienza eccezionale,disponibilita'unica,servizi eccellenti.Unica cosa negativa la musica assordante proveniente dalla piscina trasformata in un night club per ore e ore con decibel altissimi.Impossibile riposare.Incomprensibile!

10

Vivian

6 de fev. de 2026

·

Hospedou-se por 2 noites

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

8

Danielle

30 de mai. de 2025

·

Hospedou-se por 1 noite

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

10

Domenyk

24 de out. de 2025

·

Hospedou-se por 1 noite

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é amplamente elogiado por ser atencioso, caloroso e prestativo, com funcionários frequentemente indo além para ajudar. Alguns relatos mencionam serviço lento no restaurante, placas de “não perturbe” ignoradas ou respostas pouco prestativas a pedidos de troca de quarto.

Avaliações dos hóspedes relacionadas

10

Gunther

18 de fev. de 2026

·

Hospedou-se por 1 noite

Trevligt personal överallt väldigt pris värt

Trevligt personal överallt väldigt pris värt

10

Foo

1 de ago. de 2025

·

Hospedou-se por 2 noites

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

It was renovating and the work from 10am to 5pm disturbed, especially when it rained on one of those rare days in July/Aug. The hotel addressed this very well, upgrading our room and putting us on half board. Will stay again.

8

Ricky

8 de set. de 2023

·

Hospedou-se por 1 noite

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

10

Mie

1 de nov. de 2025

·

Hospedou-se por 2 noites

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

10

Scott

20 de fev. de 2025

·

Hospedou-se por 1 noite

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

6

Elizabeth

1 de mar. de 2024

·

Hospedou-se por 1 noite

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

6

Dathan

10 de nov. de 2023

·

Hospedou-se por 7 noites

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

The hotel was nice but they didnt have WIFI on 7th floor. I struggled for a whole week of stay without internet. I asked for a room swap and it was denied. Staff dont provide feedback and you must follow up on your requests severally before they addressed. The towels are old and some are worn out.

10

K

10 de jun. de 2025

·

Hospedou-se por 1 noite

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year.

10

John

22 de abr. de 2025

·

Hospedou-se por 7 noites

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.

Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous.

10

Domenyk

24 de out. de 2025

·

Hospedou-se por 1 noite

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localizado no centro de Mombasa, com fácil acesso a Old Town, ao mercado de especiarias, a um shopping center e à linha de trem suburbana. Conveniente para se locomover pela cidade.

Avaliações dos hóspedes relacionadas

10

Damon

23 de set. de 2024

·

Hospedou-se por 1 noite

I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.

I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not.

8

Michael

9 de mar. de 2025

·

Hospedou-se por 4 noites

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

Good enough to be right in the heart of mombasa. Walkable to mombasa mall. Great patio entertainment every night. Just the main reception charges extras for guests. My other hotel didn’t do it so it must be a company decision to do that. $2000 ksh per night. That’s a lot compared to booking for 2 travellers when booking.

10

Mie

1 de nov. de 2025

·

Hospedou-se por 2 noites

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

Fineste hotel med det sødeste personale. Og super lokation. Især Brenda fra receptionen - kæmpe anbefaling!

10

Miriam

5 de set. de 2025

·

Hospedou-se por 1 noite

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad

10

Hans Evan Paul

9 de jan. de 2024

·

Hospedou-se por 2 noites

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

8

Solveig Larsen

28 de set. de 2025

·

Hospedou-se por 3 noites

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

Ble tatt kjempegodt imot, svært imøtekommende og serviceinnstilte ansatte. Rommet var fint og rent. Upåklagelig service. Det som trekker ned er en del støy fra oppussing. Mye bråk fra tidlig morgen, noe som er kjedelig når man skal slappe av på hotell. Men bortsett fra det, ingenting å klage på. Maten i restauranten var god, vi benyttet oss av frokosten en dag, den var helt ok. Sentral beliggenhet. Hadde vært fint å få beskjed ved innsjekk at personale kommer tidlig morgen og kveld for å skru av/på lyset på balkongen.

6

Kati

25 de fev. de 2026

·

Hospedou-se por 2 noites

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

Super søde personale, flinke og høflige, meget rene værelser, central belegenhed, men et stort problem var at jeg var i Ramadan da, og moske ved siden af, sang meget højt Quran frax18 til 22 og aller væreste fra morgen kl. 4 man kunne høre meget belastende Azan, jeg var 2 nætter der og kunne slet ikke sove. Så jeg ved ikke, om det er altid sådan fordi det var lige ved siden af moske eller det var sådan pga. Ramadan. Men jeg blev sindyg , kunne ikke holde ud.

8

Pilar

16 de out. de 2025

·

Hospedou-se por 1 noite

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

A comida e o café da manhã costumam ser elogiados, incluindo opções da culinária Swahili e um buffet sólido. Dito isso, o serviço de quarto e os cafés da manhã embalados decepcionaram em alguns momentos, e uma estadia relatou um serviço muito lento.

Avaliações dos hóspedes relacionadas

6

Colin

26 de dez. de 2023

·

Hospedou-se por 1 noite

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!

After arriving and checking in, we ordered a meal in the dining room by the swimming pool as a couple with 4 children. We ordered 2 sandwiches and 2 pizzas for the children to share. It took nearly 2 hours for the food to arrive!!! Very poor service for such a simple meal from the menu. The room was well appointed and comfortable. We booked 2 packet breakfasts as we were due to leave the hotel at 5:30am. We were so disappointed... 3 small slices of watermelon and some warm flatbread. Nothing else - not even a drink. The worst packed breakfast ever...!!!

10

Getinet Abay

24 de out. de 2025

·

Hospedou-se por 1 noite

Cooperative staff, comfortable room. A good bar and restaurant.

Cooperative staff, comfortable room. A good bar and restaurant.

8

Ricky

8 de set. de 2023

·

Hospedou-se por 1 noite

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

It's a decent place to stay. Room is noisey but staff are friendly and helpful. Room service quite good. Buffet breakfast quite good too (though only instant coffee). Do not disturb sign ignored by staff and woke us.

10

Scott

20 de fev. de 2025

·

Hospedou-se por 1 noite

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

Absolutely excellent service. We had a wonderful Swahili breakfast with a lovely server that explained every dish to us. It was very special and we would definitely stay at this hotel again. Very reasonable price for what we got as well.

6

Elizabeth

1 de mar. de 2024

·

Hospedou-se por 1 noite

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

Music from the restaurant went on until midnight. Air conditioning didn't work in one of our first rooms. Room service brought up a bottle of Coke, but no bottle opener. Food ordered through room service was mediocre. The single best thing about our stay was the staff. They were very accommodating and kind.

10

Vivian

6 de fev. de 2026

·

Hospedou-se por 2 noites

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

The photos don’t do the rooms justice. Very comfortable and spacious. The staff are all very attentive and hospitable! Food at the restaurant was also lovely. AC is good and strong in the rooms to cool you down after a day in the Mombasa heat. Well above and beyond expectations for the price.

10

Hans Evan Paul

9 de jan. de 2024

·

Hospedou-se por 2 noites

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa.

8

Danielle

30 de mai. de 2025

·

Hospedou-se por 1 noite

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay.

8

Pilar

16 de out. de 2025

·

Hospedou-se por 1 noite

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

Hotel Sapphire surprised me at how big it was with good restaurants and excellent service. It was very convenient to the commuter rail station. I had a comfortable stay with a clean, air-conditioned room. I wish the government in Mombasa would do more to clean up the area around the hotel because the location could be a great place for all kinds of travelers and locals alike.

10

Domenyk

24 de out. de 2025

·

Hospedou-se por 1 noite

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

I had an excellent stay at The Sapphire. The service and hospitality were outstanding. My room was comfortable and the food was very good. The staff were friendly, attentive, and always willing to help. Sam at the front door and Brenda at the front desk were especially helpful in addressing my queries. Overall, I highly recommend The Sapphire to anyone looking for a quality stay and genuine hospitality.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Radoslav

25 de out. de 2023

·

Hospedou-se por 5 noites

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10

RENIS

27 de jul. de 2026

·

Hospedou-se por 7 noites

I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.

I had a wonderful stay at the Hotel Sapphire and truly enjoyed every aspect of the experience. The room was spacious, clean, comfortable, and beautifully maintained, with all the amenities needed for a relaxing stay. The highlight was the location and breath-taking view of Mombasa town, which added a special touch to my visit. Waking up to the beautiful city scenery and enjoying the views from the room was a memorable part of my stay. The room provided a peaceful and comfortable environment, with a very comfortable bed that ensured a restful night’s sleep after a busy day. The attention to cleanliness, comfort, and detail was exceptional. The hotel’s spa was another highlight of my stay. It provided a calm and relaxing atmosphere, with excellent treatments and professional service that helped me unwind and rejuvenate. The spa experience complemented the overall comfort of the hotel and made my stay even more enjoyable. The staff were exceptional, welcoming, and always ready to assist with genuine kindness and professionalism. Their friendly attitude, attention to detail, and willingness to help with any request made me feel valued and well cared for throughout my stay. Overall, I had a fantastic experience and would highly recommend this hotel to anyone looking for comfortable accommodation, excellent hospitality, a relaxing spa experience, and beautiful views of Mombasa town. I would gladly return for another stay in the future.

10

Neil

14 de jul. de 2026

·

Hospedou-se por 2 noites

A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.

A lovely, elegant and well maintained hotel with the friendliest and most helpful staff. My stay was all about relaxing after a trek and it ticked all the boxes for comfort and convenience. The restaurant food was delicious, the beer cold and the evening entertainment top-notch. Would definitely recommend this place.

10

Kumail

5 de jun. de 2026

·

Hospedou-se por 2 noites

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.

⭐⭐⭐⭐⭐ I had an excellent stay at Hotel Sapphire. The room was exceptionally clean and well maintained, with excellent amenities throughout. The bathroom was spotless and looked amazing, with a great shower and very clean facilities. As a traveler from Canada, I was particularly impressed by the level of cleanliness and overall quality. There were no bugs or bed bugs, and the hotel was maintained to a standard that reminded me of a Marriott hotel. Everything felt comfortable, safe, and welcoming. Hotel Sapphire truly felt like a home away from home. I would gladly stay here again and highly recommend it to anyone visiting Mombasa and needing to stay in town.

10

David

23 de mai. de 2026

·

Hospedou-se por 1 noite

I like how clean , organized and serious the staff are to making u feel good about your stay

I like how clean , organized and serious the staff are to making u feel good about your stay

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 14:00 a 21:00

Antes de 10:30

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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Preço médio por noite entre as ofertas, com impostos e taxas.

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