Econo Lodge Rochester I-90 & I-390

BEWARE we arrived late for a 1-night stay. It seemed OK - well lit with card access, lobby was welcoming, front desk was pleasant. I booked through hotels.com & payed in advance I thought we’d be good to go. Check-in went well until they asked for a credit card. That’s standard - they usually place a hold that releases when you check out. What raised major red flags with me was that they weren’t intending on placing a hold but they were going to take a photocopy of my card to keep on file. I’m sorry but absolutely not. Even with card monitoring through my bank there is no way that I would ever allow someone to take a copy of my card. The attendant did say they would discard it after checkout, but I was not reassured. I’m very disturbed that this wasn’t listed as a requirement of booking. Thankfully, I had a small amount of cash on me & they finally allowed a $100 cash deposit. Unfortunately, we were put in a room with an active leak from the ceiling. It had obviously been leaking for enough time to cause damage to the window, wall, & baseboard (poorly covered with a scrap piece of drywall). We were moved to a vacant room that was at least in better shape. However, that entire hotel was poorly cleaned & in horrible condition. Most of the room doors looked like they had been kicked in & poorly repaired. The HVAC vents were atrocious. Oh, & they advertised free breakfast but there wasn’t any. If it wasn’t so late & we didn’t have to get up so early we would have left.

The property smelled bad. Sagging drop ceilings, busted up walls and exterior of building, dirty shower stall, active drug use obvious by Narcam dispenser at the front desk!

Stayed one night as a stay over to continue my travels. The bed was comfortable, but that was the only positive thing. The pillows were as flat as a pancake, the room door looked like it was kicked in at some point, there was no lock on the bathroom door and a piece of the floorboard was missing near one of the beds. Motel is run down and could use some real love by the owners.

For the price this was a great deal. Simple, clean, and friendly.

Staff banging on my door extremely early and was very rude