Hôtel de Rougemont & Spa

Schönes Hotel. Ruhige Lage. Würde wieder im Hotel absteigen.

Freundliches Personal. Sehr schönes Hotel. Alles top

I booked a penthouse suite for the weekend, and the room was incredible. It felt like a chalet, complete with a fireplace and a stunning view. However, there was one major issue with the hotel’s checkout policy. They insisted on a 11:00 AM check-out, and if you request a later time, they charged an additional CHF 40 per hour starting at 11:15 AM. This was quite disappointing, especially considering that I had spent CHF 550 per night for a room, and the hotel was not even fully occupied. I tried to negotiate a later checkout time, but they insisted on the standard policy. I explained I wanted to stay longer to use the SPA and if you checkout they charge CHF 35 per person to access the spa, again an additional expense. Another issue was the limited free parking space in front of the hotel. When it was full, I had to use indoor parking, which cost CHF 25 per night. The front desk staff explained that this was a management policy, but I felt that the hotel was treating its customers as if they were walking wallets. I won’t be returning to this hotel until they are more flexible with their checkout policy and additional expenses. I have heard that a new owner recently purchased the hotel, and I hope he will realize that these policies are detrimental to the customer experience.

Great hotel with some great amenities smoking room in the bar swimming pool sauna Make sure you get a room with the balcony

Hotel is lovely in a modern Swiss chalet style. Views of the mountains are also nice. Only downside is that it’s a victim of its own success and therefore it was so crowded, especially noticeable at the pool/spa area and when trying to book dinner at one of the 2 restaurants.