Hoteles Riviera Cayma

The place has all the essential, but it is a little old, the hot water is not always working. Staff is nice but don’t speak much English

everything was good except no english speaking staff

The hotel had a friendly personnel. However, the service and cleaning conditions were way below standard. First, the room needs an urgent deep cleaning (stained and smelly carpet, shower with some dirt). Also, the room had no soap and the bedding looked very old, with what seems to be a cigarrette-burned sheet). Further, a coded locker was not operational a one of the closet top doors was missing a hinge, which could lead to a drop of the door on someone, causing accident. Finally, there is coffee and hot water at the reception, but the containers do not seem to keep these liquids hot. For these reasons at two different times I tried using them and could not.

Small basic hotel, no expensive, staff friendly, comfortable room.