Aqua Travel Lodge

Enkelt hotell med lokal standard. Men vennlig og behjelpelig betjening.

Enkelt hotell. Lokal standard. Men veldig hyggelig og behjelpelige ansatte

I had a pleasant stay at this hotel. The room was clean, comfortable, and well-maintained and good breakfast. The location is excellent, with easy access to nearby attractions and transportation. The staff were friendly, helpful, and always willing to assist with any requests. There are also plenty of restaurants within walking distance, making it very convenient to find good food. Overall, a great place to stay and I would recommend it to others.

Shower had absolutely no water pressure. Found two cockroaches in my room. Came back to the room after a 11 hour day of island hopping to my room smelling like poop. Happened on 2 different occasions. You need to have the room key present in the room for the electricity to work.. so after a long hot day, you return to a hot room.. can't activate the a/c until your in the room. Staff was very friendly and tried their best to accommodate.. I will not be staying in this Hotel when I return back to El Nido.

Where do I even begin? My fiancé and I arrived at the hotel only to realise we had accidentally booked a twin room instead of a double. That wasn’t a major issue for us, but when we entered the room, we discovered that one of the beds was broken. I went to reception and politely asked for a different room. I was told this was impossible because there were supposedly no rooms available. I then requested a full refund so we could stay elsewhere, which I felt was a reasonable solution considering the condition of the room. Instead, I was told that our only options were to either stay in the room with the broken bed or leave and “fight for a refund.” To make matters worse, they claimed no manager was available. After around 30 minutes of arguing, they suddenly managed to find us another room — despite previously insisting there were none available. Unfortunately, the problems didn’t stop there. The bathroom in the new room did not flush properly, which was both inconvenient and unhygienic. After returning from dinner that evening, we then found two large cockroaches running around the room, which I had to deal with myself. The next morning, there was yet another cockroach in the room. That was the final straw. We checked out early and moved to another hotel, which was a far better experience. Overall, this stay was extremely disappointing due to the poor room conditions, lack of customer service, hygiene issues, and misleading information from staff. Not Recommended.