Hilton Mallorca Galatzo

It was the worst 5 star hotel I have ever stayed in, the Wi-fi didn´t work for most of the time, We stayed there 3 weeks and the adults area which we wanted was closed. When we were checking out of the hotel (8am )to go to the airport the gates to the hotel were closed and only the manager had the key and he didn´t come until 9am so we nearly missed are flight. These are just a few things wrong with the hotel.

**IT IS NOT A 5 STAR SERVICE** Dirty room, no special service for events, no vanity sets on the room, no service at the pool. Nothing beside the view. First thing when I went to the room. is to see Sh**t on the toilet roll holder, and the paper roll was ripped off manually, literally, see skid mark (Sorry). They change us to a new room with a nice view. ok. It was for a special event (Bday), I have sent an email to the desk to have a kind attention (Flower and card, and ok to be charged). No answer. I wrote early morning via Expedia, got an answer with an OK. When we arrived, nothing, no attention, no flower, no card. Like a normal day. It was disappointing to choose such a nice place for a nice event, and regret it as soon as you check in. Hotel location is way too for from anything. It is at least 1h drive. Not going bak there or in any Hilton hotel.

The hotel is a nice 4-star hotel, but we do not see it as a 5-star property. Good outdoor facilities. Lovely staff. Good breakfast. The rooms need some attention — curtains hanging without hooks, etc. etc. etc. — and in general there are details throughout the hotel and rooms that need reviewing, which makes the overall impression less than perfectly polished.

Very nice and Beautiful hotel, but do you have problems walking ect, consider that there’s a lot of stairs.. lovely breakfast.. If you’re looking for all inclusive, this hotel is not for you.. The food you can order are very good. Nice and clean pool

La chambre est magnifiquement rénovée, la réception et le bar Alma également. Pour le reste… c’est un hôtel des années 70 … … Le bar de la piscine ferme très tôt, à 17h30 le serveur (que je pensais venir prendre ma commande) m’a retiré la carte des boissons de la main sans explication. Désolée mais dans un 5 étoiles digne d’un Hilton il devrait être possible de commander une boisson son transat à cette heure ci! Petit déjeuner correct, standard, jus de fruits industriels alors que qq jours avant nous avons séjourné dans un hôtel qui en proposait du frais pressé.