Monarch Mountain Lodge

Me gusta soy cliente frecuente del hotel. I para mi todo esta bien la muchacha. Que nos atendió ayer fue muy amable y servicial.

We love this lodge for its charm and convenience to all our favorite family activities in the area.

Cool place in the mountains. Gorgeous views.

My stay at Monarch Mountain Lodge was supposed to a nice Valentines get away. The pictures that were posted on Expedia made this hotel look like an actual lodge with mountain appeal but what we got was more like the Bates motel. Upon arriving the outside looked very run down. As we entered the hotel to checkin the parking lot and all the way up to the entrance was pure ice not sanded, the king size bed was broke, there was barelyany hot water for a second person which tturned cold within a few minutes, some of the amenities were not available/unoperational like the hot tub and some arcade games, the property overall was in vwry poor conditions with a weird musty smell, front staff not available when calling to report anything, deceptive Expedia pictures of property, room and amenities, large gap aylt the bottom of my hotel room door from it being chewed by animals in which I Im allergic. Poor quality everything. The girl at front counter who checked me in told me she didnt know if my room was cleaned before she gave me the room so she said she would go check. Upon checking she still gave me a room with a broken bed sloping in the middle. I didnt even sleep under the covers because I was scared to. I slept on top of the covers fully clothes, beanie and coat. I would never recommend this hotel to anyone! Needs some major renovations, thorough cleaning and severe updates

There was NO support staff at all at any time! It was weird to try to check in with NO ONE there. I called several times, received no answer and finally went through the hotel trying to find anyone. Finally found a cook in the kitchen and he called to have someone hand me a key. Cannot image any hotel being run this way. It says that if you want a board game ask at the desk, but there was NO ONE ever to ask! Room was old but clean. Assuming it had dust or mold as we both had frequent sneezing fits. TV turned on but there was nothing available to see. Assuming they didn't pay the subscription. Wi Fi was good so we could watch a show on our phone. Best part was the cook. Friendly and helpful, and made an excellent stromboli and pizza. We had a large group and he went above duty to set it up for us and serve us. He deserves a better place to work! This place could be such a great destination hotel for skiing and hiking but management is obviously lacking. It needs someone to love it and create a positive good atmosphere to host families and travelers.