My stay at Monarch Mountain Lodge was supposed to a nice Valentines get away. The pictures that were posted on Expedia made this hotel look like an actual lodge with mountain appeal but what we got was more like the Bates motel. Upon arriving the outside looked very run down. As we entered the hotel to checkin the parking lot and all the way up to the entrance was pure ice not sanded, the king size bed was broke, there was barelyany hot water for a second person which tturned cold within a few minutes, some of the amenities were not available/unoperational like the hot tub and some arcade games, the property overall was in vwry poor conditions with a weird musty smell, front staff not available when calling to report anything, deceptive Expedia pictures of property, room and amenities, large gap aylt the bottom of my hotel room door from it being chewed by animals in which I Im allergic. Poor quality everything. The girl at front counter who checked me in told me she didnt know if my room was cleaned before she gave me the room so she said she would go check. Upon checking she still gave me a room with a broken bed sloping in the middle. I didnt even sleep under the covers because I was scared to. I slept on top of the covers fully clothes, beanie and coat. I would never recommend this hotel to anyone! Needs some major renovations, thorough cleaning and severe updates
My stay at Monarch Mountain Lodge was supposed to a nice Valentines get away. The pictures that were posted on Expedia made this hotel look like an actual lodge with mountain appeal but what we got was more like the Bates motel. Upon arriving the outside looked very run down. As we entered the hotel to checkin the parking lot and all the way up to the entrance was pure ice not sanded, the king size bed was broke, there was barelyany hot water for a second person which tturned cold within a few minutes, some of the amenities were not available/unoperational like the hot tub and some arcade games, the property overall was in vwry poor conditions with a weird musty smell, front staff not available when calling to report anything, deceptive Expedia pictures of property, room and amenities, large gap aylt the bottom of my hotel room door from it being chewed by animals in which I Im allergic. Poor quality everything. The girl at front counter who checked me in told me she didnt know if my room was cleaned before she gave me the room so she said she would go check. Upon checking she still gave me a room with a broken bed sloping in the middle. I didnt even sleep under the covers because I was scared to. I slept on top of the covers fully clothes, beanie and coat. I would never recommend this hotel to anyone! Needs some major renovations, thorough cleaning and severe updates