Pacific Sands Apartments Mackay

The entrance door was sticking and had to be careful that it had closed properly. Room was sufficient size but the window wouldn’t close properly. This resulted in occasional smell of cigarettes from elsewhere. The window screens were extremely dusty and dirty. The bed was saggy and I could feel the springs, which clunked as you moved on the bed. The shower was filthy from soap scum and flick mix on the vanity was loose. Overall very unloved and poor maintenance.

Always an amazing stay

Not a 4 star hotel. The room was dirty, damaged and smelt. The washing machine leaked, a door handle in the bathroom was hanging off classing it dangerous, the shower was extremely loud with clear plumbing issues. The ceiling fan in the bedroom made noise and you couldn’t leave it on. Broken TV remote, buttons didn’t work. Wifi for the TV when playing Netflix was slow. And to get wifi on your phone it’s extra money. It’s $25 to get housekeeping to come clean your sheets and get fresh towels - absolutely ridiculous to be charging the same amount as serviced apartments when it has no housekeeping, lacks maintenance and has some of the rudest staff Ive ever encounter in costumer service. The manager was short, blunt, rude and made weird smirking faces. She cut me off on the phone and spoke over me. Very unprofessional. I do not recommend staying here.

Great place to stay but the experience is let down by terrible WiFi

Great place to stay for an overnight stay in Mackay. Great size apartments, easy check in.