Holiday Inn - Chicago - Tinley Park by IHG

It was clean & met most overnight stay needs, but overpriced for the amenities (no breakfast). Pool was small, cold water, limited sun.

Specifically booked this stay for the pool experience. Sadly, it was so filthy, no one was able to use it.

We stay here when we visit family. This is our second stay. Likely will return again. We really enjoy the property but this time there were a few issues with cleanliness: dirty shower curtain and unswept floors with hair everywhere. I wish I could send these comments directly to the hotel because I really think they are a great place to stay but just needs a little more attention to cleaning. The gym is great. It is clean but I do recommend providing equipment wet wipes.

The room was nice staff very friendly. Pool was cold. Easy check in. It was very noisy you could hear all outside noises and other guests walking around in the rom above. Bed and pillows was hard.

Got stuck in the elevator. No response to the alarm. Had to call front desk to call the fire dept. Front desk admitted this has happened before. No manager on site and none available to talk to. Could not produce the elevator inspection or permit. No certificate is against state and federal OSHA laws. I will be contacting the local city ordinance and submitting a complaint to OSHA.

The toilet flush was slow and lacked power. The elevator was very slow. Everything else was great .

Only complaint was the pool was closed. After a long hot day I was looking forward to it. I booked all my hotels for the week on my trip with pools . So that was disappointing.

The room was clean and comfortable. No problems with the check in process. I do wish there was a light breakfast option besides going to the restaurant downstairs. I tried the restaurant one morning Prices were a touch high for breakfast but not terrible. As far as the meal goes it was pretty good. The gym was average compared to other hotel gyms. They had a few treadmills and elliptical machines along with free weights. All in all it was a good experience and would stay here again.

Smooth check in process and nice bar.

Modern decor…restaurant in hotel…very nice and comfortable!

The room was very clean and new. The staff was excellent and very professional. Would highly recommend.

Smoking in hallways. Out dated rooms.

The customer service was excellent. The staff was kind and courteous. The rooms were spacious, comfortable, and clean. I don’t normally write reviews but felt compelled to share that I thoroughly enjoyed my stay and would stay again

Bright, clean new property. Very well maintained and room was quite clean and a notch above the competition. Highly recommend!

We stay here when we visit family. This is our second stay. Likely will return again. We really enjoy the property but this time there were a few issues with cleanliness: dirty shower curtain and unswept floors with hair everywhere. I wish I could send these comments directly to the hotel because I really think they are a great place to stay but just needs a little more attention to cleaning. The gym is great. It is clean but I do recommend providing equipment wet wipes.

Lots of ants and the room was not clean.

Very clean. Employees were very friendly. The area was very safe.

I need see a couple lil bugs, one on my pillow but I was too tired to complain and redo bedding so I slept on top of the cover I bought with me.

Very clean and safe

Very nice hotel. Friendly staff and a clean room. Can’t ask for more. I would recommend this hotel.

Clean room No Wi-Fi as advertised all through my stay and no remorse or apology

The room was nice staff very friendly. Pool was cold. Easy check in. It was very noisy you could hear all outside noises and other guests walking around in the rom above. Bed and pillows was hard.

This was my first stay here and it was for my birthday. I notice on the websites on other platforms this hotels only have two pics for its King Suites and I know why; I also call The Holiday Inn reservations directly for this particular location to ask about the room set up! I asked was it a separate section from the bedroom with a sofa and another TV I was told yes and repeated my question to make sure again I was told yes! I also requested two extra pollows and mentioned that I was a IHG Rewards member to receive my points. I was told no because I went through a third party. Now back to my room it was more like a studio than suite and only one TV no wall divided the room! I was very disappointed and so was my husband for the price we paid for only two days! Now I asked for an early check in and was told to call back in the morning the day of my stay. So I called by 12pm CST. and mentioned about my rewards points and was told sure let me put in right now! Also mentioned that I requested two extra pillows did he see it and he said no but I'm taking care of it no worries! I ask about an early check in he said let me see and said yes you can what time I said 2pmCST. Ok once I arrived at Holiday Inn I was told my room wasn't ready yet and no I don't see any of your requests! So we left and came back at 2:45 got to our room NO extra pillows; when we did receive them we notice at bed time a terrible ordor on the bed and realized it was a pillow! Also no apologies to us! 🙁

This is a very nice new hotel however 3 things kept it from being great. The walls are paper-thin so you can hear your neighbors watching TV at normal volume. Acoustic insulation is not that expensive these days and for additional comfort the rooms should be better insulated. Second thing is the motion activated light in the bathroom. Seems like a great idea unless you go to the bathroom at night and the light turns on automatically which is very unpleasant. And last but not least, I have not seen even one of the employees smile or try to make us feel welcome. They were not unpleasant. They were just professional and cold. Smiles are free and go a long way.

Good location. First floor room by the exit was somewhat noisy. I will ask for a different room next time

The hotel was very nice and clean. The staff was very nice and helpful. But we stayed in room 222 and it is right by the speaker for the music outside the front door to the left which woke me up at 2:30am and I couldn't go back to sleep and had to be up for work at 5am. May i suggest the speaker needs to be moved or shut off at a certain time and then turned back on at a certain time.

Could here people next door. Staff knocked on door to check out way before 11. We very much understood check out time

The suite was not a suite, but just a regular room with a sofa.

TV guide didn’t work

Everything was great besides the noise a machine was making outside our window the whole stay will be booking again

The room was very clean and new. The staff was excellent and very professional. Would highly recommend.

Everything was great..i just wished i knew why my total price paid was different from when i first booked the room.. but this hotel is clean and well kept. I only had interaction with a staff member during check in/out and they both were awesome

Staff were all friendly & very efficient

I enjoyed my stay all except for the rude elderly bartender guy that didn’t want to serve drinks and gave attitude to not only me but other customers as well

The rooms were very cold, the staff seemed uninterested in trying to assist with figuring out why the rooms wouldn't get warm. The phones in the rooms does not connect to the proper staff

Front desk employee Ryan was especially warm and friendly. Building, lobby and room were new and were very well-maintained.

Very clean. Employees were very friendly. The area was very safe.

Few staff members were rude and not very helpful. Asked maid what to do with our trash and she looked at us like we were dumb and said I don’t know. Asked for batteries and towels several times for remote etc and never came

The lady who checked me in (Kelani, I think) was SO nice, professional and sweet! She was the perfect person to have at the front desk. I hope she’s there if I ever go back! Also, as a self-proclaimed germaphobe with OCD who likes to go in and clean/disinfect my own hotel room, I must say someone did a great job cleaning my room ahead of me. Also, the one stain (wine, I believe) in the carpet was immediately addressed, and Miss Karen - the housekeeping manager - was just great!

Safe and easy check in and out

very close to venue, right off interstate, very clean

Very modern hotel, which surprised me for a H.I.. The bar looked nice as well as the menu for the in house kitchen. Room was comfortable and roomy. Came for a concert, and will stay here again, for sure. Perfect spot with many restaurants and bars in walking distance.

Close to dining and highways

Front desk was super. Clean and tidy lobby, bar, elevators and room. Comfy bed. Great location for concerts, dinner, breweries and getting back on the highway. Great stay.

Clean, friendly staff and centrally located!

This is a beautiful clean hotel in the most perfect location. Parking lot available for parking and shopping center along with many places to eat!

Great staff. Close to amphitheater

Close drove to Credit Union 1 ampitheater.

Location was good

We went to a concert at the amphitheater so we stayed here! Super easy to get there..food options are great. Room was clean and stayed cold

The hotel was very average. Not awful but also not good. The restaurant on site was some of the worst food we’ve ever had.

Nothing super special for $145 per night as opposed to a cheaper hotel, but clean and great food in the restaurant.

The property was well-maintained and the rooms are clean. The restaurant didn't have a variety of food to offer and the quality of the food was not acceptable.

I enjoyed my stay all except for the rude elderly bartender guy that didn’t want to serve drinks and gave attitude to not only me but other customers as well

The complimentary breakfast was not worth waiting for with Cracker Barrel just half a block away.

The property was well maintained. The breakfast choices were numerous and tasted good. Liked the coffee.

No free breakfast.

The food and food service was not appealing

The room was clean and comfortable. No problems with the check in process. I do wish there was a light breakfast option besides going to the restaurant downstairs. I tried the restaurant one morning Prices were a touch high for breakfast but not terrible. As far as the meal goes it was pretty good. The gym was average compared to other hotel gyms. They had a few treadmills and elliptical machines along with free weights. All in all it was a good experience and would stay here again.

The pillows were soft yet firm enough Not cheap. The bed was plush and very comfortable! I had a great nights rest. The Toast to Toast restaurant had good food and service