Dream Apartment Old San Juan

It’s location was excellent and I love old San Juan

I stayed at this property over two weeks ago and out of respect for the host, gave them ample time to remedy my issues before posting this review. They ghosted me, so here I am.Location is good proximity to many sites and restaurants. Cleanliness was ok - floors were dirty but overall clean enough. My issue is the safety and soundproofing of this unit. The unit is at street level and has two large windows that are not covered in glass - it is literally wood shutters with absolutely no soundproofing. We hardly got any sleep due to people passing by on their way home from the bars until almost 3 am, breaking bottles, yelling, screaming etc. I realize they can't control the noise but considering they just renovated the unit, they could have made improvements by adding WINDOWS for safety and privacy. Someone from the sidewalk could easily force the shutters open from the outside to enter this unit. This is negligence on the property owner's part. I reached out to them in the middle of the night to let them know the situation. They were initially empathetic and assured me they would be reaching back out to make this right and to give them some time. Never heard back and I even followed up again last week with no response. Do not recommend!