Emerald Hotel & Restaurant

3-star at best and that's being generous. The walls are not insulated from noise. Old outdated furnishing, pillow cases seemed clean, but stained, sheets torn in places, ceiling, walls and wood trim peeling in places, bathroom fan didn't work, towels felt like sandpaper, strong smell of disinfectant, TV was broken, they couldn't fix it and wouldn't replace it, just said "oh well," sketchy wifi, but nice staff-Nai is awesome, good AC and close to the ocean. You could do better with a different hotel, one that actually provides the services that it advertises.

The best hotel in Tonga to stay. Friendly customers services, rooms clean and comfortable and food delicious, fast service and price is right. This is my hotel of choices. Security officer boy he is so friendly. Thank you officer!!

I was disappointed with my stay at the Emerald hotel. The cost was fairly expensive compared with staying in NZ…but the room, service and breakfast were poor. The bathroom was not clean…towels were grubby…towels were not in the room when arriving after midnight nor was milk for a cup of tea. Floor in shower was dangerously slippery for elderly folks. Tv took 30 minutes to connect and get going…next night it did not go again as it was not explained a different tuning was needed. Communication on many such points was poor or non existent. The continental breakfast was poor…2 pieces of white toast lump of jam. 2 pieces of fruit. 2 boiled eggs….EVERY DAY…not good for competitive athletes…no cook to provide alternatives. Office lady was friendly and helped carry heavy bag upstairs.

The Emerald Hotel was a lovely place to stay. Those who worked there were so kind and friendly. We loved our stay. A special thanks to Nai on the reception.

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront