Fairfield Inn & Suites by Marriott El Paso Airport

The hotel is very nice, I just had a bad time with the cleck in the front desk. I prepaid my resevation with hotels.com. When I arrvied they charged my in full. After I realized I was being charged again they said that the "expedia" card did not go tru. That if I wanted a refund I have to call them. This is not the first time that the Hotels.com credit card does not go tru, but in other hotels they fix the problem, normaly in less than 24 hours. I did not like the attitude. I had to call hotels.com and ask them to help. Then I had to go the front desk and ask them to pickup the phone because the "help desk" could not reach them. I like the hotel but this kind of people that is not in is best day, makes you regret your decision, and for sure avoid comming back.

Everything was excellent!! Thank you!

Personal siempre atento, instalaciones muy bien cuidadas

Personal siempre muy atento y amable

Hotel muy limpio y comodo