Name: The Westin St Thomas Beach Resort & Spa
Address: 5 Estate Bakkeroe, Estate Bakkero, St. Thomas, U.S. Virgin Islands, Estate Bakkero, Southside, U.S. Virgin Islands
Rating: 8.37

Guest reviews

8.4

Very good

Based on 1,001 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across many reviews of The Westin St Thomas Beach Resort & Spa, guests praise the stunning views, multiple pools, and friendly staff, while recurring complaints cite inconsistent housekeeping, maintenance issues (especially air conditioning), and high, sometimes opaque, extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Jill

4 weeks ago

·

Stayed 4 nights

Would be a great resort for families.

6

william

4 weeks ago

·

Stayed 1 night

Zero towels at the pools today’s in a row. Attitude from staff when asking for something. Blows my mind pay great money and get terrible service

6

Zahira

5 Apr 2026

·

Stayed 4 nights

Ocean view

10

Michael

28 Mar 2026

·

Stayed 5 nights

The views from the property are stunning. There are taxis readily available to take you to any place you want to visit. The staff are friendly and helpful. It is an amazing place to stay!

4

Nancy

19 Mar 2026

·

Stayed 6 nights

The property itself is beautiful and the room was very nice, but the resort is not run well. One of us got food poisoning the first night due to undercooked shellfish and spent an entire day of vacation sick in our room. We notified the hotel, they said they would follow up, but they never did. Two nights later, another guest we met got the same undercooked shellfish in the same restaurant, but fortunately she did not eat any of it so did not get sick. This should not have happened a second time, we should have at least gotten an apology, and definitely wevshould not have had to pay the high price for that meal. The food in general was poor, the service was very slow, many choices did not exist, and the servers did not seem at all motivated. All of the prices were very inflated, so we expected that guests would be better treated. We tried to eat outside the hotel as much as possible. The workers were nice enough, but just unresponsive, and that is coming from what seems like an attitude from management of nobody really cares.

5 Estate Bakkeroe, Estate Bakkero, St. Thomas, U.S. Virgin Islands

Location

With a stay at The Westin St. Thomas Beach Resort & Spa in St. Thomas, you'll be on the beach, within a 10-minute drive of Bolongo Bay and Morningstar Beach. This beach resort is 7.6 mi (12.2 km) from Sapphire Beach and 5.6 mi (9 km) from Magens Bay Beach.

Frenchman's Bay(0.1 Miles)

Morningstar Beach(0.1 Miles)

Havensight Mall(1.4 Miles)

The Virgin Islands Children's Museum(1.5 Miles)

Pirates Treasure Museum(1.5 Miles)

Limetree Beach(1.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, and valet parking is also offered for a fee of USD 40 per day.

Full breakfasts are available daily from 7:30 AM to 10:30 AM for a fee of approximately USD 38 for adults and children.

Pets are allowed with a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

Check-in is from 4:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Airport shuttle services are available for a fee of USD 42 per person (one-way) during limited hours. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests with disabilities are encouraged to contact the property for specific needs.

The property is located on the beach, within a 10-minute drive of Bolongo Bay and Morningstar Beach. It is approximately 5.6 miles from Magens Bay Beach and 7.6 miles from Sapphire Beach. Nearby attractions include Frenchman's Bay and Havensight Mall, both just 0.1 km away.

The property features 3 outdoor swimming pools, including an infinity pool and a seasonal outdoor pool. The pools are available for guests to enjoy during operational hours.

Children are allowed at the property, and kids can stay for free up to a certain age, though specific age limits are not provided.

Cribs are available for a fee of USD 35 per night, and rollaway beds can be requested for a fee of USD 40 per stay. Availability is subject to confirmation, and advance requests are recommended.

The Westin St Thomas Beach Resort & Spa

Amenities

Property description

Book on Vio

Guest reviews

Very good

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Product

Company

Contact

Social

The Westin St Thomas Beach Resort & Spa.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Very good

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

The Westin St Thomas Beach Resort & Spa