Name: The Capitol Hotel
Address: 1000 Washington St E, Charleston (West Virginia), Contea di Kanawha, US
Rating: 6.6

Cosa pensano gli ospiti

Nelle recensioni del The Capitol Hotel, i viaggiatori lodano costantemente la cordialità del personale e la posizione comoda vicino al centro, segnalando però frequenti guasti agli ascensori, lavori di ristrutturazione in corso e un'esperienza contrastante per quanto riguarda la pulizia e la colazione, che varia da soddisfacente a deludente.

Le camere sono spesso confortevoli, con letti buoni, ma l'edificio risulta datato e gli ospiti segnalano problemi di manutenzione come rubinetteria difettosa nei bagni, problemi idraulici e l'occasionale mancanza di acqua calda o rumore proveniente dall'esterno. Diverse recensioni sottolineano che la zona circostante e il parcheggio possono sembrare poco sicuri dopo il tramonto, con un po' di vagabondaggio, anche se l'accesso diurno e la vicinanza all'autostrada sono convenienti. Ideale per soggiorni brevi, quando la comodità è più importante dei comfort superflui.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

Guasti frequenti agli ascensori e ristrutturazioni in corso causano lunghe attese e problemi di affidabilità. Diverse recensioni menzionano anche problemi con l'acqua calda, distributori automatici di ghiaccio e bevande rotti o limitati, chiusure occasionali della piscina e della palestra e un parcheggio che non si sente sicuro.

Recensioni degli ospiti correlate

6

Dustin

22 lug 2024

·

Soggiorno di 1 notte

Broken down elevators… if they were renovating, the did a poor job of making it known… poorly constructed and or in need of repairs all over

6

Susie

28 giu 2024

·

Soggiorno di 1 notte

Only 1 of 3 elevators worked. Run down lobby, parking, entrance. Public areas shabby, need paint and repair. The rooms were fine - perhaps they’ve been updated. The rest of the property needs maintenance attention.

2

Lisa

14 apr 2024

·

Soggiorno di 2 notti

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

4

Kenneth

31 mar 2025

·

Soggiorno di 1 notte

The bathroom door wouldn’t close, they were renovating an elevator and the other elevator was awful. The vending machines didn’t work so we couldn’t get any drinking water. The ice machine didn’t work. The breakfast that we were supposed to have access to at the hotel next door was completely void of food an hour before it was supposed to be over. The staff seemed friendly enough, but the hotel should be closed until the renovations are complete. And on more than just the elevator.

8

Perry

11 lug 2024

·

Soggiorno di 1 notte

The Lady working the front desk was great and very helpful. The only negative I have would be the elevators need repaired. Only one elevator was operational and it was overworked.

6

Bill

3 feb 2024

·

Soggiorno di 1 notte

Pool gym and elevator out of order The area surrounding the hotel is a bit rundown The parking lot is opened to the surrounding area

4

Penny

22 giu 2024

·

Soggiorno di 1 notte

Room was clean but hotel itself needs major upgrades. Only 1 working elevator. Staff was courteous and pleasant.

8

Patricia

12 lug 2024

·

Soggiorno di 2 notti

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

6

David

18 giu 2024

·

Soggiorno di 1 notte

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

8

Aubrey

13 nov 2024

·

Soggiorno di 1 notte

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

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Pulizia

La pulizia delle camere è spesso elogiata, ma si riscontrano problemi nelle aree comuni e in alcune camere, tra cui ascensori sporchi, presenza di insetti (formiche o moscerini) e occasionali mancanze nel servizio di pulizia.

Recensioni degli ospiti correlate

10

Bailey

4 nov 2024

·

Soggiorno di 1 notte

The staff were super polite and rooms were so clean

8

Paul

13 set 2023

·

Soggiorno di 1 notte

We had to change rooms after dinner. The bathroom sink was covered with small ants in gat kept reappearing

4

Charlene

30 giu 2024

·

Soggiorno di 4 notti

I had baby ants all over my bedroom, weren’t any other rooms to move us too and they wanted to spray the room even though we still had to stay in the room. Only 1 ice machine for all 9 floors.

2

Shanna

21 feb 2024

·

Soggiorno di 1 notte

Let’s start with the elevator was absolutely disgusting it had spilled sticky stuff on the floor didn’t look like it had been cleaned in years. Out bathroom walls were falling off maybe a previous water leak that never got fixed. The counter had stuff on it. Shower rack was hanging on by a thread. Not impressed at all.

8

Patricia

12 lug 2024

·

Soggiorno di 2 notti

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

Brittney

28 mag 2025

·

Soggiorno di 2 notti

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

2

James

30 mar 2024

·

Soggiorno di 1 notte

When we checked in at 9pm we were told we would have to wait until our room was cleaned even though we had already paid prior to our arrival. Once we made it to our room, the beds linens were filthy. We found hair, bloody spots and black specs all over both beds. When we asked if we could have fresh linens, we were told they were out. It wasn't until we talked to a house keeper that our request for linens was granted. Our experience so far has not been a good one.

6

David

18 giu 2024

·

Soggiorno di 1 notte

The elevator was in poor condition and looked it; floors in common areas were not clean. The staff were wonderful and customer service was spot on.

2

Heidi

13 ott 2024

·

Soggiorno di 3 notti

Do you like ants crawling all over you? Then you'll love this infested hotel. Ants were all over my stuff in not just one but two different rooms (after room two I was DONE.) which considering I brought food with me is an absolute deal breaker. Now not only do I have to throw out all that food, I also was told I can't get a refund because I had technically stayed tonight (no, I came back to find ants all over and packed up at 1am. I'm still finding them crawling out of my stuff even at my new hotel.) Honestly the whole place looked like the kind of place you go to lay low while running from the cops (but they were still charging $100/night?!) - sinks that didn't drain, sketchy parking lot and surrounding area, doors and furniture that were more patch than original. At least I didn't get trapped in the one working elevator - the one with half the buttons taped over.

4

Barb

6 set 2023

·

Soggiorno di 1 notte

Piss ants

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Camere

Le camere sono generalmente confortevoli, con molti che notano letti buoni e alcuni layout spaziosi o modernizzati. Sono stati segnalati problemi di manutenzione, tra cui problemi alle porte e alla rubinetteria dei bagni, rumori idraulici e occasionali rumori provenienti dall'esterno.

Recensioni degli ospiti correlate

8

Lawrence

20 lug 2024

·

Soggiorno di 1 notte

It’s an older hotel, but the rooms are comfortable and the staff was helpful.

10

Shirley

28 set 2023

·

Soggiorno di 1 notte

Room was excellent. Outside the property was ok. Elevator had issues and we got stuck. Overall it was good.

6

Lucia

25 gen 2024

·

Soggiorno di 1 notte

Bathtub very slippery, refrigerator made noise all night along with sound of frequent toilet flushing which seemed to be needing repair. Nobody was at front desk for checkout.

8

Rickey

11 set 2023

·

Soggiorno di 1 notte

The hotel provided a comfortable bed and a good night of rest after a long day on the road.

8

Lynn

10 dic 2023

·

Soggiorno di 1 notte

Toilet was too low and wish the coffee pots were better. Bed was super comfortable and room was very clean and presentable.

4

Stefan

28 mar 2025

·

Soggiorno di 1 notte

The first room I got the fire alarm in the room was chirping and just needed a battery. I asked and she moved me to a different room. The next room, the toilet didn’t work and wouldn’t flush. The best part was the bed and it being comfortable or I was just tired and any bed would have done the job.

10

Jeffrey

31 mar 2024

·

Soggiorno di 1 notte

The elevator (the only one working) looked a little sketchy, in the bathroom the water took a very long time to get hot, the handle on the tub was falling off and it was hooked up backwards. The hot was cold and the cold was hot. Other than that everything else was nice, staff was very friendly

8

Tod

21 lug 2024

·

Soggiorno di 1 notte

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

6

Monica

25 feb 2024

·

Soggiorno di 2 notti

The hotel staff was wonderful. My room had paint peeling from the wall in the bathroom but otherwise was clean. DO NOT stay in a room on the side of the postal service. I was awake from 2 am on with them loading the trucks and holloring.

6

Zachary

24 mar 2024

·

Soggiorno di 1 notte

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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Servizio

Il servizio si distingue per la sua cordialità, pazienza e disponibilità: il personale accoglie spesso le richieste e risolve i problemi. Alcune segnalazioni fanno riferimento ad assegnazioni di camere errate, frustrazioni per depositi o fatture e disponibilità limitata alla reception in alcuni momenti.

Recensioni degli ospiti correlate

10

Bailey

4 nov 2024

·

Soggiorno di 1 notte

The staff were super polite and rooms were so clean

10

CYNTHIA

2 nov 2024

·

Soggiorno di 1 notte

Staff was kind, considerate and very helpful

10

Angela

1 feb 2024

·

Soggiorno di 1 notte

First off I want to thank the front desk lady last night for her help and her contacting her GM to help the situation we were in. You are the reason we most definitely will be coming back for a weekend stay in the near future. The service is excellent. The bed was so comfortable and the pillows as well. The bathroom was very clean. The view out the window of the city was good as well. I highly recommend this place. My one and only complaint is breakfast the eggs were cold and the sausage was a bit rubbery. Lastly no cream cheese for the bagels and no fresh fruit. I have been to other Best Westerns and breakfast at the other ones were better. Just need to step it up a small notch. Other than that it was great

10

Jessica

3 mar 2025

·

Soggiorno di 1 notte

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

10

CYNTHIA

28 ott 2024

·

Soggiorno di 1 notte

All of the staff were patient, kind and helpful

8

john

2 giu 2024

·

Soggiorno di 2 notti

Vending machines didn’t work. Only one of three elevators worked. Desk staff was wonderful!

10

Barry Lee

3 feb 2024

·

Soggiorno di 25 notti

The staff was extremely friendly and offered great advise and listened and took immediate action if I had any questions, the rooms were extremely large and clean and offered a microwave and refregerator and the daily breakfast was so good with both hot and cold foods and great variety

8

Diana

13 giu 2024

·

Soggiorno di 3 notti

The bed and bathroom was clean the elevator was very dirty and needs updating. The staff were friendly but sometimes unavailable

4

donna

16 giu 2024

·

Soggiorno di 1 notte

My room selection was changed and I was not notified until I arrived to check in and front desk was unwilling to see if pricing could be adjusted

6

Zachary

24 mar 2024

·

Soggiorno di 1 notte

The property itself was nice. Our room was great except the door number was missing (room 420). The issue was the first room we were given was occupied. This was not fun when it’s already 11pm and I just want to sleep. When I went to get a new room the guy processed a second reservation which, even tho they refunded it, it held up $100 of my vacation money.

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Posizione

Comodo per raggiungere le attrazioni del centro, il Clay Center e le strade principali; raggiungibile a piedi da alcuni ristoranti e negozi. Diversi ospiti si sono sentiti a disagio nella zona circostante e nel parcheggio di notte.

Recensioni degli ospiti correlate

6

Thomas

2 apr 2023

·

Soggiorno di 1 notte

Good location. Average condition of property and room. Needs attention and more effort on cleaning.

10

Jen

2 apr 2023

·

Soggiorno di 1 notte

Staff super friendly, convenient to walk to the mall. Elevator down and long time to get elevator to go to top floor.

4

Amanda

2 mar 2024

·

Soggiorno di 2 notti

Needs updated and worked on. 1 out of three elevators worked. Not a great neighborhood. If there is an event at the Clay Center, patrons of this event use the hotel parking lot, leaving little parking for guests.

6

Teresa

9 ago 2024

·

Soggiorno di 1 notte

Outside area a little questionable especially at night but safe. Only 1 working elevator due to construction. Room nice and comfortable while traveling with 16 yr old. Breakfast bar good.

6

Julie

19 ago 2023

·

Soggiorno di 1 notte

The hotel is semi-rundown but the room was very clean, the beds comfy and the staff super friendly! We didn’t feel at ease walking around at night but the area is just fine in the day.

6

Jeffery

29 mag 2023

·

Soggiorno di 3 notti

Only one of three elevators were working. There were a lot of homeless people around the hotel.

8

Brittney

28 mag 2025

·

Soggiorno di 2 notti

Found an open package of men’s hair treatment under the bench in the room. Homeless people fighting in the parking lot. Altogether, the hotel was pretty clean though, staff was really nice, and it was very close to downtown

10

Gina

16 dic 2023

·

Soggiorno di 1 notte

Great location for Concert at the Clay Center. Friendly staff.

10

Marilyn

28 ago 2023

·

Soggiorno di 1 notte

The room itself was excellent and the staff was exceptionally friendly,! The building could use an update which appeared to be underway. We walked to a local eatery, while it was daylight, but definitely would not have chanced it after dark.

8

DOUGLAS

3 mar 2024

·

Soggiorno di 1 notte

Good location. Just off the interstate.

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Ristorazione

Il feedback sulla colazione è contrastante: alcuni si sono goduti un inizio di giornata caldo e soddisfacente, mentre altri hanno trovato una scelta limitata, cibi freddi o rifornimenti esauriti; in alcune date è stata servita nella struttura adiacente.

Recensioni degli ospiti correlate

10

Juliana

26 feb 2024

·

Soggiorno di 1 notte

Nice stay, friendly staff, good breakfast.

6

Mark

5 mar 2025

·

Soggiorno di 1 notte

Hotel was hard to find as Hotels.com lists it as the Charleston Tower, but the signage says Best Western. Went around in circles trying to find it. Hotel definitely shows its age and lack of building maintenance. Breakfast offered was one of the poorest we've encountered.

2

Lisa

14 apr 2024

·

Soggiorno di 2 notti

I was very excited about the location however the property is in disrepair. Only 1 of 3 elevators worked. I had no hot water my entire stay after calling customer service was offered a refund. Just sad nobody could get water fixed and did not offer any help until I called corporate number. Not fun having no bath for 2 days. There was no coffee and no food either as they had run out. I believe just understaffed.

10

Sandra

14 mar 2024

·

Soggiorno di 1 notte

The hotel was clean and furnishing were nice. The beds though are too high. The commode was the usual height and seem low. The staff was very helpful. My family enjoyed your breakfast -food with nice choices

10

Jessica

3 mar 2025

·

Soggiorno di 1 notte

Stayed one overnight. Staff was very friendly and accommodating. Breakfast was fresh.

8

Patricia

12 lug 2024

·

Soggiorno di 2 notti

The hot breakfast was a plus. Our room and the loby was clean.They had plenty of free parking. Not so good they only had one working elevator.

8

John

15 apr 2024

·

Soggiorno di 1 notte

The Breakfast was ok. Didn't have much to choose from

6

Jyhhwa

19 mag 2025

·

Soggiorno di 1 notte

飯店已更名，外觀找不到所訂的飯店；飯店老舊，電梯有一台壞了！晚上好多小黑蚊，趨光性所致，洗臉台都是小黑蚊屍體；早餐是到隔壁Quality Inn 用餐。

8

Aubrey

13 nov 2024

·

Soggiorno di 1 notte

Construction work in lobby, odor in hallways, only 1 elevator working, and had to go next door for breakfast

8

Tod

21 lug 2024

·

Soggiorno di 1 notte

A very good room as far as space and comfort. Service was excellent and the breakfast was good but typical. Elevators look a bit run down including one that was out of order

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The Capitol Hotel

Informazioni su questa struttura

Posizione

Opzioni camera

Singola Basic, 1 letto king, doccia a filo pavimento

Camera singola, 1 letto king

Doppia Basic, 2 letti queen

Recensioni degli ospiti su The Capitol Hotel

Cosa pensano gli ospiti

Non sono ancora state scritte recensioni

Politiche della struttura

Istruzioni per il check-in

Cauzione

Informazioni utili

Servizi extra