I am extremely disappointed with my recent booking through Hotels.com at Ananda JJ Resort Ubud. The condition of this so-called resort was unacceptable. Upon arrival, we were shocked to find the place in terrible condition—the rooms were smelly and unclean, with damp walls, a non-functional AC, and filthy toilets. Worse, there were cigarette butts left in the ashtray, indicating poor cleaning standards. The linen was dirty, adding to the discomfort. The swimming pool had visible algae, making it unsafe, and my friend’s kids were too scared to even step in. The entire experience was a nightmare, and we had no choice but to leave and find another hotel through a different, more reliable platform. To make matters worse, Hotels.com provided zero assistance when we tried to cancel. Your so-called virtual assistance was useless, leaving us stranded and forced to pay for another hotel out of pocket. This is unacceptable customer service. I will never book through Hotels.com again and will strongly advise others to avoid it as well. A refund and an apology would be the least Hotels.com can offer after such an awful experience.
I am extremely disappointed with my recent booking through Hotels.com at Ananda JJ Resort Ubud. The condition of this so-called resort was unacceptable. Upon arrival, we were shocked to find the place in terrible condition—the rooms were smelly and unclean, with damp walls, a non-functional AC, and filthy toilets. Worse, there were cigarette butts left in the ashtray, indicating poor cleaning standards. The linen was dirty, adding to the discomfort. The swimming pool had visible algae, making it unsafe, and my friend’s kids were too scared to even step in. The entire experience was a nightmare, and we had no choice but to leave and find another hotel through a different, more reliable platform. To make matters worse, Hotels.com provided zero assistance when we tried to cancel. Your so-called virtual assistance was useless, leaving us stranded and forced to pay for another hotel out of pocket. This is unacceptable customer service. I will never book through Hotels.com again and will strongly advise others to avoid it as well. A refund and an apology would be the least Hotels.com can offer after such an awful experience.
